Introduction to communication.pptx
- 1. Communication Skill Prepared by: Ms. Komal Shahedadpuri Ms. Megha Trivedi
- 2. ● Being able to communicate effectively is a vital life skill because without them we wouldn’t be able to have any relationships. ● It is important aspect of human behavior ● Valued in the workplace and in demand by businesses ● Communicate with people around you is very important in life and can make your life better. ● Communication is the foundation for all we do. What we can empower and inspire or demotivate and demoralise ● Major Communication Skills LSRW + Non Verbal aspects Communication is a life Skill
- 3. Meaning ……. ● Communication (from Latin communicare, meaning "to share") is the act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules. ● Any behavior that results in an exchange of meaning. ● The content of the communication can be facts, ideas, concepts, opinions, attitudes and emotiom. Communication is very important because it's the only way we can effectively work together on anything.
- 4. Definitions of Communication ● ‘Communication is a process of passing information and understanding from one person to another.’ Keith Davis ● ‘Communication is a process by which information is transmitted between individuals and/or organization so that an understanding response results.’ Petter Little ● 'Communication is an exchange of facts , ideas, opinions or emotions by two or more persons.’ Newman and Summar
- 5. ● Two way process (A-------B) ● Continuous process ● Goal oriented ● Inevitable ● Exchange meaning ● Complex process ● Dynamic process ● Interdisciplinary process Features of Communication
- 6. 1. Communication is unintentional as well as intentional. 2. Communication is a dynamic process. 3. Communication is systemic. 4. Communication is both interaction and transaction. Characteristics of Communication
- 8. Instruction Orders Education & Training On the Job Training Motivation Objectives of Communication Raising Morale Counselling Advice Persuasion
- 9. Elements of Communication ● Sender (Source, communicator, transmitter)is one who initiates the action of communicating ● Goal/purpose is the sender’s reason for communicating , desired result of it ● Message/content is the information,ideas or thoughts conveyed ● Context/environment is a background ● Medium is an artificial method like Language in verbal, letters or words are medium in written and symbols or signs in non verbal communication ● Channel is whole system through which message sent like email,radio,TV, Post office or courier, social media chats or calls ● Receiver/audience who receives, interpret message and send the feedback to sender.
- 10. ● Codes : have hidden meaning , use for confidential information like in army. Words,sign, colors, symbols,logos etc. ● Encode : It is a mental process for both Sender and receiver, sender can't communicate without encoding message for mutual understanding.. ● Decode : It is a reverse process of encoding where receiver receives and decode message for clear understanding.
- 12. Role and Importance of Feedback ● Response or return message from receiver to sender is called feedback ● Feedback is essential in communication so as to know whether the recipient has understood the message in the same terms as intended by the sender and whether he agrees to that message or not. ● Feedback also enables us to evaluate the effectiveness of our message ● For encouragement or improvement ● Both need feedback skills for successful communication
- 13. Forms of Communication Verbal & Non-Verbal
- 14. Verbal Communication ● Communication through the use of words or language either in oral or in written form called Verbal communication. ● It subdivided as Oral and Written Communication ● Oral communication requires speaking and listening skills like in Meetings, discussion, presentation etc ● Written communication requires writing and reading skills in writing letters, reports, telegrams, text messages or chatting etc..
- 15. Advantages of Verbal Communication ● Oral Communication ● Save time and efforts ● Important to influence people ● Avoid confusion by asking clarification ● Effective for all, literate or illiterate people ● Immediate or spontaneous feedback ● Reliable and flexible ● Create friendly atmosphere ● Co-operative ● Written Communication ● Permanent record ● Can give necessary instructions, orders or information clearly ● Suitable for long distance communication ● Gives the receiver sufficient time to think, act and react. ● Sent to many people at a same time.
- 16. Disadvantages ● Oral Communication ● No documentary evidence ● Receiver can't remember message accurately for a long time ● No legal validity ● Confusion or misunderstanding ● Leakage of secret information ● Written Communication ● Late feedback ● Useless for illiterate ● Delayed correction ● More time consuming ● Received late ● Lack of direct relations
- 18. Non-Verbal Communication ● Nonverbal communication is the transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, gestures, posture, and the distance between two individuals.
- 19. Types of Non-Verbal Communication Paralanguage/ Vocalics Kinesics Haptics/Tactile Chronemics Iconics Proxemics Physical Appearance
- 21. Channels of Communication External Communication 1. Outward 2. Inward Internal Communication Formal Channels 1. Downward 2. Upward 3. Horizontal or Lateral channel 4. Consensus Informal Channels 1. Grapevine
- 22. Thank you ...