Communication workshop
- 1. Communication E ffective communication techniques
- 2. The paradox of communication “ We communicate more and more, but we understand less and less .”
- 3. What is communication? Exchange / flow of information and ideas from one person to another. id ea encoding decoding Communication is effective only if you have the same representation as me on the idea that I have sent it.
- 4. Types of Communication Non-verbal communication BODY ORIENTATION, POSTURE FACE and EYES SMILE BODY POSTURE DISTANCE
- 5. Types of Communication Verbal communication Every individual must be prepared both for proper role of transmitter, as well as for the receiver Any receiver should autoeduce order to "actively listen"
- 6. Types of Communication Written Communication Written message characteristics are: To be designed explicitly To involve a strict control on information, facts and arguments used Can be expressed in various forms Is judged by fund and text
- 7. Effects of color R ed Increases blood pressure, raised muscle tone, active breathing, is caloric Color warm, stimulating, feeling close, disturbing
- 8. Effects of color Orange Increase heart rate, maintaining blood pressure, promote secretion of gastric Very warm color, very strong feeling of close, stimulating, sociable
- 9. Effects of color Yellow Affects the normal functioning of the cardiovascular system, eyes and nerves stimulates Very warm color, dynamic, feeling of close, calm
- 10. Effects of color Green Decreases blood pressures, dilates capillaries, hypnotic Very cool color, very calm, a feeling of remoteness, facilitates nerve disconnection
- 11. Effects of color Blue Decreases blood pressure, decreased muscle tone, calm breathing and pulse frequency Cold color, restful, calm, feeling distant, disconnected facilitate nerve
- 12. Effects of color Violet Increase cardiovascular strength, increases lung resistance Cold color, stimulating, disturbing, disappointing, feeling very strong near
- 13. Communication styles Communication style is fundamentally determined by three elements 1.atitude , as method of constant reporting on social life and self sow 2 .learned communication models - assertive, non-assertive, aggressive (with option to passive-aggressive), manipulative 3. temp erament , the type of nerve cell reactivity
- 14. Communication styles NON-ASERTIV STYLE (atitudinea de fugă pasivă) AGRESIVE STYLE (attitude of attack) MANIPULATIVE STYLE ( attitude manipulative ) ASERTIV STYLE (constructive attitude)
- 15. Communication barriers 1.External barriers Physical Semantic 2.Internal barriers Positive involvement Negative involvement Hidden agenda Imaginary world
- 16. C ommunication barriers m anagement Active Listening Feed - back
- 17. Active Listening Clever talk, the wise obey Listening means not only hearing sound signals, decoding and interpretation but also their integration into their system of thought. Barriers to good listening: Overload message and focus on all data lack of attention
- 18. Features of a good listener relaxed posture of the body, but betraying interest d irect eye contact verbal and non verbal signals indicating hearing and understanding the message feedback through comments, reformulations A good listener should avoid: to make judgments to comment on personal experience to interrupt the flow of discussion to give advice
- 19. Feedback describe the behavior of a person and what this behavior aroused the emotion to give feedback Effective feedback: Help us realize what we do and how we operate Enable us to change our behavior Must be offered in a gentle and supportive way
- 20. Feedback characteristics SPECIFIC n o general DESCRIPTIVE n o evaluativ e GIFT n o relief
- 21. A well-developed feedback Start s with the positive Is concrete Is descriptive rather than evaluative Talks about things that can be changed Is well framed in time Provides alternative s I s verified I s assumed I s not exaggerated O ffers the r eceiver another chance
- 22. ... Yet how to give a good feed-back ? describe the behavior describe thoughts and emotions that we experienced related to the behavior offer alternatives to that behavior
- 23. Thank you!