Compucom PMP
- 1. Benedicto González-Martínez PMP Certification Experience Compucom Intuit Assigned to Intuit to transition of the Help Desk from India to Mexico; including On/Off Boarding team, Call Center and Email/Chat team. Drafted the project charter. Evaluated the feasibility of the new project. Performed a risk analysis. Created the WBS. Participated in the migration schedule. Provided status reports. Creation of quality assurance process, team evaluations, and monitored the project scope. Initiating Researched previous team processes and procedures. Defined the project scope and project charter. Assessed the costs associated with the transition. Developed client objectives, our objectives and documented action plan; discussed results with stakeholders. Determine processes, methods and metrics to measure help desk success. Planning Gathered necessary information and determined the best processes and procedures. Developed a work breakdown structure, timeline, and budget for this project. Identified team members and develop human resources plan. Created risk management plan. Created report presentations. Developed the training. Executing Transitioned the Help Desk, created standard operating procedures. Managed project resources, hired and trained new personnel. Executed tasks and plans. Maximize team performance. Completed project before deadline. Monitoring and Controlling Established an action plan for weekly review the transition and objectives achievement. Managed risks and changes. Established an evaluation process and reporting for the help desk results. Continually monitored team members and incidents. Continually updated the training documentation. Managed the communication. Closing Received feedback from client and made necessary changes. Ran reports to fully demonstrate the transition was successful as per metrics. Obtained acceptance of project. Archive project documentation and materials.