Concept and fundamentals of communication
- 2. Communication It is a process of exchanging – Information Ideas Thoughts Feelings Emotions Through – Speech Signals Writing Behaviour
- 3. Types of Communication 1. Verbal 2. Non verbal 3. Oral 4. Written
- 4. Verbal communication It refers to the form of communication in which message is transmitted verbally. Communication is done by word of mouth and a piece of writing. In verbal communication remember the acronym “KISS” (keep it short and simple).
- 5. Nonverbal Communication Nonverbal communication is the sending or receiving of wordless messages. Such as gesture , body language, posture , tone of voice or facial expressions, is called nonverbal communication. Nonverbal communication is all about the body language of speaker. Nonverbal communication have the following three elements 1.Appearance Speaker – clothing, hairstyle, neatness, use of cosmetics Surrounding – room size, lighting, decorations, furnishings 2. Body Language facial expressions, gestures, postures 3. Sounds Voice Tone, Volume, Speech rate
- 6. Oral communication In oral communication, Spoken words are used. Oral communication is the process of expressing information or ideas by word of mouth It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet. Communication is influence by pitch, volume, speed and clarity of speaking. Advantages – It brings quick feedback. In a face -to -face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not. Disadvantages – In face -to -face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a fault
- 7. In written communication, written signs or symbols are used to communicate. In written communication message can be transmitted via email, letter, report, memo etc. Written Communication is most common form of communication being used in business. Advantages – Messages can be edited and revised Written communication provide record and backup. A written message enables receiver to fully understand it and send appropriate feedback. Disadvantages – Written communication doesn’t bring instant feedback. It take more time in composing a written message as compared to word-of-mouth and 10/3/2013 1:41:04 AM number of people struggles for writing ability.
- 8. Four essentials or pillars of communication 1. Listening 2. Speaking 3. Reading 4. Writing
- 9. SPEAKING There are a huge range of skills and abilities that fall under this basic category. They range from having a large vocabulary to using voice tone effectively to using descriptions and story to enhance your expressions. LISTENING Listening is the first language skill we acquire in our native language. It is what is known as a receptive skill, or a passive skill, as it requires us to use our ears and our brains to comprehend language as it is being spoken to us. It is the first of two natural language skills, which are required by all natural spoken languages.
- 10. READING: This is the ability to make sense of written communications of any kind. It involves not only recognizing the words, but being able to extract their meaning so as to attain comprehension WRITING : This category will include all written verbal communication skills. So written letters, signs, stories, plays, screenplays, novels and much more are accounted for. But it also includes graphics of any kind. Logos, icons, drawings, pictures and so on all help us express ourselves in ways that do not involve