ConceptClassifier for SharePoint Turbo Charging the Public Sector
- 1. conceptClassifier for SharePoint Turbo Charging SharePoint with conceptClassifier Metadata Generation, Classification, & Taxonomy Management March 2010 Public Sector Clients Achieving Business Value with In This Issue conceptClassifier for SharePoint Defense Centers for Excellence Concept Searching has been active in the Public Sector internationally for over five years. As we continue to add Public U.S. Army Records Management Sector clients the uses of conceptClassifier for SharePoint also Declassification Agency continues to grow. 711th Human Performance Wing conceptClassifier for SharePoint is the only SharePoint solution that U.S. Air Force Human delivers automatic identification and extraction of concepts from within Performance Clearing House content as it is created or ingested, provides intelligent auto- classification, and enables enterprise class taxonomy management Consumer Product Safety running natively within the SharePoint Server 2010 environment. Commission Care Quality Commission The flexibility of conceptClassifier for SharePoint improves business processes in a variety of scenarios including: Transport for London Improving 'findability' in search by retrieving content based on European Bank of Reconstruction the concepts found within the content and Development Eliminates inconsistent manual metadata tagging Automatic content tagging enabling the declaration of U.K. City Councils documents of records Automatic assignment of Records Retention codes and U.S. Air Force Medical Service optional updating of SharePoint Content Types based on the Case Study metadata (concepts) contained within the documents Identifies location of sensitive information (PHI, PHI, or any Concept Searching Supplier on InfoReliance GSA Schedule organizationally defined confidential information) within a document and migrates it to a secure location where Rights U.S Air Force Medical Management Services is applied to the file in the new Service Case Study location Enables organizations to rapidly develop and deploy an Enterprise Metadata Framework through powerful taxonomy management features Improves FOIA and eDiscovery by identifying all relevant content - reducing the time spent searching Automatically organizes content assets prior to migration by auto-classifying files based on metadata contained within the document We invite you to explore how our clients in the Public Sector are using the technologies in SharePoint to improve their business processes. United States Air Force Medical Service (AFMS): With a budget Martin Garland of over $6.9 billion the AFMS runs President 75 hospitals and clinics providing marting@conceptsearching.com care to over 2.6 million www.conceptsearching.com beneficiaries worldwide. To
- 2. Defense Centers for Excellence for Psycholgical Health and enable collaboration between its Traumatic Brain Injury 60,000 + members the AFMS stood up its global collaboration portal, the AFMS Knowledge Exchange (Kx) in 2002. By 2005 over 95,000 documents were loaded across 325 communities Defense Centers of Excellence for Psychological Health and Traumatic of practice however usage began Brain Injury (DCoE) - Department of Defense Health Affairs: In to decline as end-users found October of 2007 the DCoE found themselves inundated by requests for they were unable to access information regarding the medical treatment and psychological health information that they believed services available for soldiers, sailors, marines, and airmen. In an should be present. In late 2005 effort to ensure dependents received the correct information a Help Concept Searching was deployed Desk was established for their Call Center operations and Concept with the purpose of enabling Searching was selected to provide information retrieval and auto- effective enterprise content classification of the DCoE internal knowledge base. Using Concept management and increasing Searching's Taxonomy Manager DCoE was able to create a controlled utilization of the Knowledge vocabulary that is now being used to deliver faceted search results for Portal. Within a short period of their call center and improved search precision on their internal time the AFMS experienced four collaboration portal. significant outcomes: all documents and records were U.S. Army Records Management Declassification Agency automatically tagged with functional and mission specific metadata; information became retrievable using natural language concepts versus keywords; reading, tagging, and information classification costs were eliminated; and information U.S. Army Records Management Declassification Agency (RMDA): In retrieval costs were dramatically 2005 RMDA deployed it Digital Asset Finder (DAF) Records reduced. Management Solution to enable the proper disposition of documents that had been declared records based on federal records management Two webcasts that are publically policies. As the volume of content increased on a daily basis RMDA available on their web site that rapidly became overwhelmed with untagged and un-retrievable data details the uses of the technology assets. To resolve this situation RMDA selected Concept Searching to create a natural language metadata environment associated with which go far beyond enhancing RMDA documents and records on both the un-classified and classified search outcomes. The first networks. This resulted in increased search precision and now serves webcast demonstrates how a unit as the foundation of a larger metadata environment that RMDA began within the Air Force Medical to build out in 2009 when they upgraded to Concept Searching's Service is using Concept Taxonomy Manager. When completed in 2010 RMDA's records Searching technologies in a retention code metadata environment will eliminate costs associated with manual metadata tagging and extend the automated records collaboration environment to declaration process to 85 bases worldwide. deliver automatic metadata tagging of Records Retention 711th Human Performance Wing Codes, security metadata, and semantic metadata to enable compliance with Records Management and Data Privacy and Security compliance in a SharePoint environment. 711th Human Performance Wing (HPW), Air Force Research The second webcast th Laboratory: The 711 HPW delivers optimized human performance and demonstrates how AFMS units are leveraging conceptClassifier for SharePoint to identify and
- 3. migrate sensitive information (Personally Identifiable integration for air, space and cyberspace forces through research, Information, Protected Health education, consultation and operational support. As part of it mission Information) on file share servers the HPW collects and maintains a variety of sensitive information to within an organization. include but not limited to Personally Identifiable Information (PII), Concept Searching Protected Health Information (PHI), and classified information. A part of Announces Availability as the congressionally mandated base re-alignment and closure over 3.5 a Supplier on GSA TB or information is being relocated from Texas to Ohio. During the Schedule initial migration over 800 Social Security Numbers were disclosed causing a halt on the migration of content until each document could be verified as not having any sensitive information and if sensitive information was present it would be stored and migrated to a secured location. To enable the secure migration of all 3.5 TB of content in 2010 the HPW is using Concept Searching's automatic metadata generation capability to automatically identify, classify, and migrate sensitive information to secure location where Windows Rights Management Services templates are used to protect sensitive Concept Searching's search, information. classification, metadata generation, and taxonomy products are now available for USAF Human Performance Clearinghouse purchase on a GSA Schedule. Over the past five years, Concept Searching has acquired numerous DoD and civilian agencies as clients to solve issues around search, records management, identification of USAF Human Performance Clearinghouse, Human Performance potential data exposures, and Integration Directorate, 711 HPW: The Human Performance Integration collaboration. Concept Searching Directorate advances human-centered design in the acquisition of has formed a strategic weapons systems to maximize total system performance and reduce partnership with InfoReliance, a life cycle costs. Facilitating the Human Systems Integration (HSI) Microsoft Gold partner and holder process implementation during weapons systems acquisition across of a current GSA schedule which they have extended to include the Air Force enterprise areas of aeronautical, C4ISR, munitions, and Concept Searching products and space/missile the HPW consults with High Performance Teams, services. Program Managers, Systems Engineers, and Integrated Product Teams to execute HSI. In an effort to leverage the full capabilities of Web Cast Links the Air Force's IT Portfolio investment in SharePoint and Windows Rights Management Services the HPW is using Concept Searching to Technology Webcasts enable compliance with federal records management and data conceptClassifier For SharePoint transparency, privacy, and security guidelines. Driving Business Outcomes Consumer Product Safety Commission Taxonomy Manager Overcoming the Challenges in Taxonomy Development and Maintenance Auto-classification in Microsoft Office - Eliminating End User The Consumer Product Safety Commission (CPSC) is charged with Tagging protecting the public from unreasonable risks of serious injury or death
- 4. from thousands of types of consumer products under the agency's jurisdiction the CPSC began looking at various technologies to enable What is Compound Term data transparency in late 2009. Upon culmination of an in-depth Processing? evaluation process Concept Searching was selected by CPSC to build out a metadata environment and provide an automated metadata Enhancing Enterprise Content population service across the commission to deliver improved search Management precision, proper records disposition and data privacy and security compliance on their SharePoint platform. In early 2010 the CPSC Client Webcasts began deploying Concept Searching in earnest. Care Quality Commission U.S. Air Force Medical Service Case Study Data Privacy and Security Finding and Protecting PII and PHI The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Their aim is to ensure better care is KMWorld '100 Companies provided for everyone, whether that is in hospital, in care homes, in That Matter in Knowledge people's own homes or elsewhere. After evaluating multiple solutions, Management they selected SharePoint and conceptClassifier for SharePoint to power their news monitor portal. The portal captures news from hundreds of relevant websites in addition to a continuous feed from a commercial news service. The Care Quality Commission required a fast and reliable method that would remove the problems of multiple sources, variants in terminology, the ability to segment by areas or interest and also location in the UK. A key driver in the decision to move forward with SharePoint and Concept Searching has once again Concept Searching was the ability of conceptClassifier for SharePoint been named to the KMWorld ‘100 to generate compound terms instead of keywords. The Care Quality Companies That Matter in Knowledge Commission used the compound term processing ability in conjunction Management’. with the Concept Searching Taxonomy Manager to automatically The list, in its tenth year, is compiled generate related contextual metadata associated with content that had by KM practitioners, theorists, been previously clustered to a particular concept. analysts, vendors and their customers and colleagues. "In today’s knowledge economy, The automatic classification of news provides many benefits to CQC Concept Searching does more than including: automatic detection of emerging healthcare topics; providing simply throw sophisticated news digests to individuals who have subscribed to selected topics; technology at its customers, it and improving findability of news generally. provides real solutions through inspired planning and execution throughout the entire constituency Transport for London chain," says Hugh McKellar KMWorld editor in chief. Microsoft Links Microsoft Office Solutions Directory Transport for London was created in 2000 and is the integrated body responsible for the United Kingdom's Capital transport system. Its main role is to implement the Mayor's Transport Strategy for London Microsoft Enterprise Search Blog and manage transport services across the Capital for which the Mayor - July 7th has responsibility. Transport for London selected conceptClassifier for SharePoint based on the capability to rapidly and easily develop Microsoft Enterprise Search Blog taxonomies in SharePoint. The ability to manage the metadata from - September 2nd within SharePoint as well as from within Concept Searching's Microsoft - Concept Searching
- 5. Taxonomy Manager offered them the best of both worlds in managing Case Study their volumes of content to improve their enterprise content management initiatives. European Bank of Reconstruction and Development Mark Harrison Blog - November 12th Locations European Bank of Reconstruction and Development (EBRD) The EBRD is an international financial institution that supports projects in 29 U.S. countries from central Europe to central Asia. Investing primarily in 8300 Greensboro Drive private sector clients whose needs cannot be fully met by the market, Suite 800 the Bank promotes entrepreneurship and fosters transition towards McLean, Virginia 22102 open and democratic market economies. Owned by 61 countries and 703 531 8567 two intergovernmental institutions, the EBRD maintains a close political Martin Garland dialogue with governments, authorities and representatives of civil marting@conceptsearching.com society to promote its goals. They are using Concept Searching to index content from over 50 web sites consisting of over 8 million pages. U.K. The technologies overcame the limitations of basic keyword search and 9 Shephall Lane provide both faceted navigation and identification of related topics to Stevenage improve the end user experience. Herts SG2 8DH, UK 44 1438 213545 Paul Billingham U.K. City Councils paulb@conceptsearching.com Preston City Council is located in North West England. As a UK public South Africa sector organization the use of the Integrated Public Sector Vocabulary 15 Conifer Road (IPSV) is required. The IPSV is a controlled vocabulary for use with Tokai, 7945 subject metadata and the UK mandates the use of at least one IPSV Cape Town, South Africa term for all UK public sector information resources that are to be 27 21 7125179 shared with citizens, businesses or other public sector bodies. Lesley Noble Concept Searching is being used to automatically generate semantic lesleyn@conceptsearching.com and compound term metadata to public facing documents and classify to the IPSV taxonomy. This powerful solution enables the retrieval of Australia highly relevant information from web pages and documents. It also has 61 2 8006 2611 the ability to search other government websites and integrate the Carla Mulley search results providing additional sources of information for web site carlam@conceptsearching.com visitors as well as promoting shared information between government entities. Other UK Councils using Concept Searching include: Mendip District Council; Tamworth Borough Council; Bromley; Winchester City Council; Reading Borough Council; and Arun City Council.