Connecting The Dots from Data to Value
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The document discusses the urgent need for digital transformation in healthcare to address risks from technological disruption and improve customer experiences through innovation. It outlines a framework for adopting digital tools, such as IoT and data analytics, to optimize healthcare delivery and operational efficiency. Additionally, it emphasizes the importance of measurement-based care and the integration of technology into patient management systems to enhance outcomes and reduce costs.
Connecting The Dots from Data to Value
- 1. Connecting The Dots From Data To Value Building Your Business Case in a Value-Based Market Ravi Ganesan CEO Core Solutions, Inc. Adam Bauer Senior Manager Deloitte Consulting
- 2. Your World Is At Risk The Urgent Need to Embrace Innovation Copyright (c) Core Solutions, Inc.
- 3. Copyright (c) Core Solutions, Inc. Industry Transformation In Progress Fragmentation Shakeout Maturity Decline Time SalesVolume Providers: 6,000+ Revenue: $370B Providers: 15,000 Revenue: $260B X 7-10 years
- 4. Your Business Is At Risk For Digital Disruption Copyright (c) Core Solutions, Inc.
- 5. 60%+ of Healthcare Organizations Expect Their Business To Be Disrupted By Digital Technology Copyright (c) Core Solutions, Inc.
- 6. Digital Innovation Can Better Prepare You For Change Copyright (c) Core Solutions, Inc.
- 7. Digital Transformation Digital transformation is the profound and accelerating transformation of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact across society in a strategic and prioritized way, with present and future shifts in mind. Copyright (c) Core Solutions, Inc.
- 8. Digital Transformation Framework Copyright (c) Core Solutions, Inc. VISION TACTICS Customer Experience Create a compelling vision that will allow everyone to reimagine your organization as a technology focused, data driven startup. • Help customers to get to their desired outcomes • Digitize end to end customer experience • Provide better, faster, cost effective customer experience • Cloud Infrastructure • Data Systems • Mobility • Tele Health • Data Analytics • IoT
- 9. Copyright (c) Core Solutions, Inc. https://www2.deloitte.com/us/en/pages/life-sciences-and-health-care/articles/health-care-consumer-engagement.html
- 10. Copyright (c) Core Solutions, Inc. https://www2.deloitte.com/us/en/pages/life-sciences-and-health-care/articles/health-care-consumer-engagement.html
- 11. Copyright (c) Core Solutions, Inc. https://www2.deloitte.com/us/en/pages/life-sciences-and-health-care/articles/health-care-consumer-engagement.html
- 12. Copyright (c) Core Solutions, Inc. https://www2.deloitte.com/us/en/pages/life-sciences-and-health-care/articles/health-care-consumer-engagement.html
- 13. What Behavioral Health Customers Want… Copyright (c) Core Solutions, Inc.
- 14. Consumer Driven, Recovery Oriented MH System Copyright (c) Core Solutions, Inc. http://www.mh.alabama.gov/COPI/MediaCenter/COPI70427_WhitePaperConsumerDrivenMHSystem.pdf
- 15. End To End Transformation Of Consumer Experience Copyright (c) Core Solutions, Inc. Traditional Model Digital Model Inquiry Phone Call Better Website Online Chat FAQs Online admission Service Delivery Face to Face Tele Health Online scheduling On demand services Increased tele health Self help videos Outcomes Subjective feedback loop Constant feedback loop through evidence based, measurable outcome tools Discharge Robust online alumni community.
- 16. IoT Gain an understanding of the “Internet of Things” (IoT) and its role in collecting and deciphering automated data. Copyright (c) Core Solutions, Inc.
- 17. What is the Internet of Things (IoT)? • A) A way to describe the proliferation of the Internet • B) FitBits and iPhones and Alexas and Nests and Garmins and Roombas and… • C) What those Terminator movies were about • D) Something else (or all of the above?) Copyright (c) Core Solutions, Inc.
- 18. What is the Internet of Things (IoT)? Copyright (c) Core Solutions, Inc.
- 19. Internet Ecosystem Copyright (c) Core Solutions, Inc. Content Internet Translate & Distribute Data IoT Create Data Consumer Consume Information Source: http://www.gartner.com/newsroom/id/2636073 Estimated 2020 Proliferation 7.3B Units 26B Units 30x Increase from 2009
- 20. PEOPLE ANALYTICS Internet of Things Internet of Things refers to a world of intelligent, connected devices generating data for use in new services, where the intelligent devices generate actionable insights or triggers based on input stimuli Physical devices and objects intelligently connected Delivery of the right information to the right place at the right time Connection of people in more relevant and valuable ways Internet of Things (IoT) combines things, processes and people with relevant data THINGS PROCESS Individual data streams are processed and analyzed with algorithms
- 21. The IoT and Data Collection Copyright (c) Core Solutions, Inc. Active Manual Passive Automatic Sporadic Continuous Blood Sampling External Epidermal Ingestible Tissue-Embedded Wearables
- 22. How does this actually work? Copyright (c) Core Solutions, Inc.
- 23. Sample IoT Use Cases Copyright (c) Core Solutions, Inc.
- 24. Beyond the Episode • Using large volumes of behavioral data to better understand the workings of groups and networks is the domain of an emerging, interdisciplinary field known as computational social science (CSS). • Computational social scientist Nicholas Christakis summarizes the perspective that motivates much CSS research: “If you had asked social scientists even 20 years ago what powers they dreamed of having, they would have said, ‘It would be unbelievable if we could have this little tiny Black Hawk helicopter that could be microscopic, fly on top of you, and monitor where you are and who you’re talking to, what you’re buying, what you’re thinking, and if it could do this in real time, all the time, for millions of people, all at the same time. If we could collect all these data, that would be amazing.’” Copyright (c) Core Solutions, Inc.
- 25. “What if something happens?” vs. “What if something is going to happen?” • Smart sensor networks can provide remote caregivers real-time insight into the health and well-being of seniors aging in place. • Sensor-enabled homes can use machine learning to recognize behavior patterns such as eating, sleeping, and movement, and identify and report any signs of illness or cognitive degeneration to caretakers and physicians. • By some estimates, states can save an average of $9 million per day in health care costs by making it possible for just 10 percent of the elderly population to remain in their homes for an additional one to two years.6 Copyright (c) Core Solutions, Inc. Source: http://deloitte.wsj.com/cio/2014/07/28/using-sensor-technology-to-lower-elder-care-costs/
- 26. Internet of (Some) Things • A leading health system launched a pilot for >40,000 diabetic patients’ glucose readings, streaming from a monitoring device to a mobile app on their phone or tablet, and then to an integrated big data repository. • Care coordinators were alerted to unusual changes in the patient’s glucose levels so they could take appropriate action, such as bringing the patient into the hospital for closer examination or adjusting their medications. Copyright (c) Core Solutions, Inc. • Start small • Show viability • Prove value
- 27. Evidence Based Clinical Tools Review several clinical tools that can be used to build and demonstrate data value. Copyright (c) Core Solutions, Inc.
- 28. A National Call for Measurement-Based Care in the Delivery of Behavioral Health Services All primary care and behavioral health providers treating mental health and substance use disorders should implement a system of measurement-based care whereby validated symptom rating scales are completed by patients and reviewed by clinicians during encounters. Measurement-based care will help providers determine whether the treatment is working and facilitate treatment adjustments, consultations, or referrals for higher intensity services - Kennedy Forum http://thekennedyforum-dot-org.s3.amazonaws.com/documents/KennedyForum-MeasurementBasedCare_2.pdf Copyright (c) Core Solutions, Inc.
- 29. BH Outcome Measures http://thekennedyforum-dot-org.s3.amazonaws.com/documents/MBC_supplement.pdf Copyright (c) Core Solutions, Inc.
- 30. BH Outcome Measures http://thekennedyforum-dot-org.s3.amazonaws.com/documents/MBC_supplement.pdf Copyright (c) Core Solutions, Inc.
- 31. BH Outcome Measures http://thekennedyforum-dot-org.s3.amazonaws.com/documents/MBC_supplement.pdf Copyright (c) Core Solutions, Inc.
- 32. BH Outcome Measures http://thekennedyforum-dot-org.s3.amazonaws.com/documents/MBC_supplement.pdfCopyright (c) Core Solutions, Inc.
- 33. How Our Eyes Think Thinking like a designer Copyright (c) Core Solutions, Inc.
- 34. How Our Eyes Think Copyright (c) Core Solutions, Inc.
- 35. Improving Design Through Understanding https://www.interaction-design.org/literature/article/the-properties-of-human-memory-and-their-importance-for-information-visualization Sensory Memory 1-3 Sec Short Term Memory 15-30 Sec Long Term Memory 1 sec - Lifetime Copyright (c) Core Solutions, Inc.
- 36. Preattentive Attributes Of Visual Perception http://www.relationshipone.com/blog/consumable-analytics-steps-to-making-your-dashboards-delicious/ Copyright (c) Core Solutions, Inc.
- 37. Count The Number of “8” Copyright (c) Core Solutions, Inc.
- 38. Count The Number of “8” Copyright (c) Core Solutions, Inc.
- 39. Where Are Your Eyes Drawn? Copyright (c) Core Solutions, Inc.
- 40. Where Are Your Eyes Drawn? Copyright (c) Core Solutions, Inc.
- 41. Applying Lessons From Visual Perception Copyright (c) Core Solutions, Inc. Table 2: Percentage of Consumers With Co- Morbid Conditions Diabetes 46% Tobacco Use 39% Heart Disease 37% COPD 24% Heart Disease 16% Cancer 11%
- 42. 46% 39% 37% 24% 16% 11% 0% 10% 20% 30% 40% 50% Diabetes Tobacco Use Heart Disease COPD Heart Disease Cancer Percentage of Consumers With Co-Morbid Conditions Copyright (c) Core Solutions, Inc. Applying Lessons From Visual Perception • Easier to read and see a logical order • Natural focus on the last row • Reader loses interest in other rows
- 43. Copyright (c) Core Solutions, Inc. Applying Lessons From Visual Perception 11% 16% 24% 37% 39% 46% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Cancer Heart Disease COPD Heart Disease Tobacco Use Diabetes Percentage of Consumers With Co-Morbid Conditions
- 44. Design Principles The Fundamental Principles of Analytical Design – Edward Tufte Copyright (c) Core Solutions, Inc.
- 45. Fundamental Principles of Analytical Design – Edward Tufte 1. Comparisons 2. Causality, Mechanism, Structure, Explanation 3. Multivariate Analysis 4. Integration of Evidence 5. Documentation 6. Content, counts most of all Copyright (c) Core Solutions, Inc.
- 46. Copyright (c) Core Solutions, Inc.
- 47. Copyright (c) Core Solutions, Inc.
- 48. Principle 1: Comparisons “Visual display, if they are to assist thinking, should show comparisons.” Copyright (c) Core Solutions, Inc.
- 49. Principle 1: Comparisons 1 2 Illustrates size of the grand army along the army’s path1 2 Illustrates size of the grand army returning from Moscow Copyright (c) Core Solutions, Inc.
- 50. Applying Principle 1 Copyright (c) Core Solutions, Inc. 105 98 122 103 98 93.1 81 79 60 55 55 47 0 20 40 60 80 100 120 140 0 2 4 6 8 10 12 14 ERVisits Values represent a comparison of ER visits after pilot program ER VISITS
- 51. Principle 2: Causality, Mechanism, Structure, Explanation Principles of design should attend to the fundamental intellectual tasks in the analysis of evidence; thus we have the Second Principle for the analysis and presentation of data: Copyright (c) Core Solutions, Inc.
- 52. Principle 2: Causality, Mechanism, Structure, Explanation 1 Copyright (c) Core Solutions, Inc. 1 Graph of temperatures suggesting relationship between the size of the returning army and frigid temperatures
- 53. Applying Principle 2 Copyright (c) Core Solutions, Inc. 0 2 4 6 8 10 12 14 0 20 40 60 80 100 120 140 0 1 2 3 4 5 6 7 Q1-2014 Q2-2014 Q3-2014 Q4-2014 Q1-2015 Q2-2015 Q3-2015 Q4-2015 Q1-2016 Q2-2016 Q3-2016 Q4-2016 #ERVisits #PrimaryCarePhysicians Period Impact of Integrated Care Program # PCPs ER VISITS
- 54. Principle 3: Multivariate Analysis Copyright (c) Core Solutions, Inc. 1 2 3 4 1 2 3 4 Multiple dimensions/variables displayed in the illustration
- 55. Applying Principle 3 Copyright (c) Core Solutions, Inc. 0 2 4 6 8 10 12 14 -50 0 50 100 150 200 250 300 0 1 2 3 4 5 6 7 Q1-2014 Q2-2014 Q3-2014 Q4-2014 Q1-2015 Q2-2015 Q3-2015 Q4-2015 Q1-2016 Q2-2016 Q3-2016 Q4-2016 Axis Title #ERVisits #PrimaryCarePhysicians Period Impact of Integrated Care Program # PCPs ER VISITS # Smartphones
- 56. Principle 4: Integration of Evidence Copyright (c) Core Solutions, Inc. 1 2 3
- 57. Applying Principle 4 Copyright (c) Core Solutions, Inc. 0 2 4 6 8 10 12 14 -50 0 50 100 150 200 250 300 0 1 2 3 4 5 6 7 Q1-2014 Q2-2014 Q3-2014 Q4-2014 Q1-2015 Q2-2015 Q3-2015 Q4-2015 Q1-2016 Q2-2016 Q3-2016 Q4-2016 Axis Title #ERVisits #PrimaryCarePhysicians Period Impact of Integrated Care Program # PCPs ER VISITS # Smartphones $260K in savings
- 58. Principal 5: Documentation Copyright (c) Core Solutions, Inc.
- 59. • “Induce the viewer to think about the substance rather than about methodology, graphic design, the tech of graphic production, or something else” Copyright (c) Core Solutions, Inc. Principle 6: Content, counts most of all
- 60. Principle 6: Content, counts most of all Copyright (c) Core Solutions, Inc.
- 61. Request For $1M Investment In Integrated Care Program Copyright (c) Core Solutions, Inc. -50 0 50 100 150 200 250 300 0 1 2 3 4 5 6 7 Q1-2014 Q2-2014 Q3-2014 Q4-2014 Q1-2015 Q2-2015 Q3-2015 Q4-2015 Q1-2016 Q2-2016 Q3-2016 Q4-2016 #ERVisits #PrimaryCarePhysicians Period Opportunity to save $4.2M over 5 Years # PCPs ER VISITS # Smartphones $260K in savings Presented By: John Q, CEO Open Behavioral Health Data Source: xxxxxxx
- 62. Open Discussions Copyright (c) Core Solutions, Inc.
- 63. Thank You Copyright (c) Core Solutions, Inc.