consumer behavior

1) A survey found that most consumers reported washing their hands with soap before preparing food and spending over 20 seconds washing. However, observations found that only 52% actually washed with soap, averaging only 7 seconds. 2) The survey found 75% knew not washing hands after handling raw eggs was risky, but observations found 60% failed to do so. 3) Most surveyed said they used a thermometer to check doneness of hamburgers, but observations found only 3% actually used one. 4) Consumers reported cleaning counters with dishcloths but observations found 46% used contaminated cloths. Their actions did not match their reports.