Continuum / Channelnomics Webcast
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The document outlines IT services provided to a commercial general contractor with a $25 million revenue and 40 employees, including managed network services and cloud-based solutions. Key features include proactive server care, business continuity planning, security management, and value-added services like monthly reports and IT strategy meetings. The infrastructure consists of a network with multiple devices and remote access capabilities for users across Los Angeles.
Continuum / Channelnomics Webcast
- 1. DWP Information Architects • Example Client – Commercial general contractor – $25 million in revenue – 40 employees – Major clients: hospitals, pharmaceutical manufacturing, research institutions, and museums with restoration facilities – Internal part-time IT “Project Manager”
- 2. The Environment • Network – 1 DC/file server and 1 VMware-based application server – 2 main offices joined with router-based VPN – Remote users at job sites throughout Los Angeles – SSL VPN access to file server / RDP access to app. server – 15 Dell Vostro desktops, 25 Lenovo laptops, 25 iPhones and 3 iPads – Cloud-based Exchange / SharePoint services
- 3. The RMM Services Provided • Managed Network Services, plus 30 hours monthly of On-Demand Network Services – TDC+ and Help Desk for all in-house and remote users – Proactive Server Care on servers – Business continuity planning and management • Backup and Data Recovery with cloud storage for the servers • File cloud backup for the laptops – Security planning and management • Anti-virus and anti-malware software – LogMeIn access • For DWP and for the client tablet users
- 4. The Value-Add Services Provided • Monthly reports and newsletters • Quarterly status and IT strategy meetings • Includes network assessments • Application installation on workstations • Monitoring for router/firewalls, and MF printers • Integrated with ConnectWise, with invoicing and web-based service portal • NOC integrated with field engineering for expertise and problem resolution