Creating and cultivating community via chm - handout letter format
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Ioratech's solution enables users to add community features like commenting, bookmarking, and ratings to compiled HTML help (CHM) and other documentation formats. It is cloud-based, allows for real-time nested comments, and has low barriers to contribution through existing social media identities or as a guest. Moderation options include choosing the level of moderation, moderating comments directly in the documentation, optional email notifications, and adjusting moderators and administrators over time. Statistics provided include usage data, top contributors and content, and demographic information to understand how users are interacting with the documentation.
Creating and cultivating community via chm - handout letter format
- 1. Creating and Cultivating Community via CHM Ioratech’s solution Enables you to create and cultivate community and interactivity by adding new functionality to your CHM (and/or other formats). Cloud based = simple implementation, easy to manage Multi-threaded real-time nested comments Low contribution barrier – use existing identity (Facebook, Google, Yahoo) or guest Earn points for contributing Flag inappropriate comments Rate comments Rate help topics (1 to 5 stars) Create bookmarks Like & Tweet buttons available Almost ready: Feedback service Tip: Extremely useful for the review process! Moderate and manage Choose your level of moderation Moderate comments while viewing CHM Optional email notifications Add moderators as the community grows; adjust administrators any time Exclude your own activity from statistics Reports & statistics, data cleanup Publish multiple help formats – comments are synchronized Adjust at any time, even long after rollout Quick response from Iora Support, in our experience Email to moderator (optional) includes topic name and file name. Commenting function displayed below help text. Other functionality available: Bookmarks, rating, Facebook “Like” and Twitter buttons.
- 2. To implement Try it for free. No strings. 1. Create an online account on ioratech.com and copy integration code from website. 2. Insert a two-line script in your project template or master page (depending on tool). 3. Recompile and publish. Statistics provided Who is accessing help (new vs. returning)? How often do they use help? Which topics are viewed most often? How do they access those topics? Who are your top contributors? What is the most actively discussed content? WebHelp: What browser are they using? What operating system (Windows, Mac, etc.)? In which country are they located? Compatibility Output formats Authoring tools Compiled HTML Help (CHM) WebHelp Pro (on web or local copy) FlashHelp Pro Websites Not JavaHelp or Oracle Help RoboHelp Dreamweaver DITA Open Toolkit MadCap Flare – being considered (Any HTML editor) More information Find out more: www.ioratech.com Presenter: Eileen Pålsson, eileen.palsson@readsoft.com Slides and PDF available on SlideShare Geo Distribution report shows where users are located.