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Lorem
ipsum
dolor
sit
amet,
consectetuer
adipiscing
elit,
sed
diam
nonummy
nibh
euismod
6ncidunt
ut
laoreet

dolore
magna
aliquamerat
volutpat.
Ut
wisi
enim
ad
minim
veniam,
quis
nostrud
exerci
ta6on
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suscipit
lobor6s
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ut
aliquip
ex
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commodo
consequat.
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autem
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facilisi.


Content
Strategy
–
An
integral
part
of

User
Experience
Design

What is content
Agenda
Why it is tough
What is content
Examples of good content
What is content strategy
User Experience + Content Strategy
Want to be a Content Strategist
Text
Data
Images
Videos
Audios
Forms
Content
Error Messages
Metadata
What is content
“Technically,
Web
content
can
be
anything
that
appears
on
a
website,
including
words,
pictures,

video,
sounds,
downloadable
files
(PDF),
buHons,
icons,
and
logos.”




















—
Richard
Sheffield,
The
Web
Strategist’s
Bible

Because content
Why it is tough
is too vast
takes time
is considered simple
is left to last minute
needs regular updates
needs many collaborations
gets immediate feedback
requires constant monitoring
Because content
Why it is tough
is too vast
takes time
is considered simple
is left to last minute
needs regular updates
needs many collaborations
gets immediate feedback
requires constant monitoring
is
the
reason
users
visit
websites!

User
dislikes
the
tone

or
type
of
content

User
enters
website


User
leaves
the

website

Why it is tough
User
likes
the
tone
and

type
of
content

User
enters
website


User
stays
on
the

website

He
tries
out
new

features

He
likes
the

features


He
suggests
it
to

contacts/saves
the

website
for
repeat
visit

Why it is tough
User
likes
the
tone
and

type
of
content

User
enters
website


User
stays
on
the

website

He
tries
out
new

features

He
likes
the

features


He
suggests
it
to

contacts/saves
the

website
for
repeat
visit

Why it is tough
So
Content
is
a
criBcal
business

asset!

Updated


Feel
good


Enjoyable

Framed




User
centric


Engaging



Persuasive


Usable



Useful

Findable

Examples of good content
Feel good
User centric
Persuasive
Engaging
Framed
Sorry,
we
could
not
find
any
results
matching
“Dixit”.

Usable
Updated
How to make content work?
Develop a content strategy!
What is Content Strategy?

“Content
strategy
is
the
prac6ce
of
planning
for
the
crea6on,
delivery,
and
governance

of
useful,
usable
content.”




















‐
Kris6na
Halvorson,
Brain
Traffic

Useful !
Content Strategy makes Content !
Informative!
Targeted!
What is Content Strategy?
Usable !
Content Strategy makes Content !
Findable!
Readable!
Accessible!
What is Content Strategy?
In
order
to
facilitate
their
work
content
strategists
ask
ques6ons
like:


•
Why
‐
Why
is
the
content
required


•
How
‐
How
is
the
content
to
be
produced


•
For
whom
‐
Who
is
to
read
the
content


•
By
whom
‐
Who
is
to
create
the
content


•
With
what
‐
what
is
the
content
to
be
created
with


•
When
‐
Timing
of
content
crea6on


•
Where
‐
Where
is
the
content
to
be
placed


•
How
o1en
‐
How
oXen
will
the
content
need
to
be
produced


•
What
next
‐
What
is
to
be
done
once
the
content
is
"out
there”


 
 
 
 
 
 
 
 
 
 
 
 
*Kris6na
Halvorson

What is Content Strategy?
Just a thought
“The
single
most
important
thing
most
Web
sites
can
offer
to

their
users
is
content
that
those
users
will
find
valuable.”


—The
Elements
of
User
Experience,
Jesse
James
GarreH

Research

Requirements

IdeaBon
Design

ValidaBon

User
Experience
Lifecycle
User Experience
User Researcher
Market Researcher
Content Strategist
Content
needs
of
user
|
Content
audit
|
Content
Inventory

Research

Requirements

IdeaBon

Design

ValidaBon

User Experience - Research
Iden6fying
content
preferences
of
the
user

User Experience - Research
Spreadsheet
column
heading
 DescripBon/
Notes

Example
link
URL
 Record
a
page
url
that
serves
as
a
good

example
of
this
type
of
content

Content
file
type
 This
is
usually
the
file
format‐
HTML,
PDF,

Flash,
video
(
mp4
),
etc

Content
func6on
 What
kind
of
content
is
it
?
Product

descrip6on
/
index
page/
press
release
/

applica6on
help/
etc

Content
volume
 
Approximately
how
many
pages
of
this

content
type
are
on
the
site

Keywords
 It’s
a
good
idea
to
start
a
list
of
keywords
or

topics
associated
with
each
piece
of
content

found.
This
helps
in
defining
official
list
of

keywords
and
taxonomy
in
future.


User Experience - Research
Content
audit
of
exis6ng
content


* The web content strategist’s bible- Richard Sheffield
Research

Requirements

IdeaBon

Design

ValidaBon

Product manager
Marketing manager
Designers
Editorial
Content Strategist
Content
effort
size
and
scope
|
Editorial
Process
analysis




User Experience - Requirements
Compe66ve
content
analysis
|
Content
gap
analysis


Research

Requirements

IdeaBon

Design

ValidaBon

Information Architect
Designers ( IxD/ VisD )
Product Manager
Content Strategist
Personas
|
Taxonomy
and
content
groups
|

Voice
and
tone
of
content

User Experience - Ideation
Content
flows
|
Content
template



Research

Requirements

Idea6on

Design

ValidaBon

Interaction Designer
Visual Designer
SEO
Accessibility Specialist
Content Strategist
Content
scenarios
|
Editorial
guidelines
|
Editorial
Calendar



Website
messaging
|
Metada
defini6on
|
Search
keywords

User Experience - Design
Messaging – value
adding content.!
* http://www.artinstitutes.edu/
User Experience - Design
“
Using
dummy
content
or
fake
informa0on
in

the
Web
design
process
can
result
in
products

with
unrealis0c
assump0ons
and
poten0ally

serious
design
flaws.
Fake
data
can
ensure
a

nice
looking
layout
but
it
doesn’t
reflect
what
a

living,
breathing
applica6on
must
endure.
Real

data
does.
”





—Luke
Wroblewski

User Experience - Design
Research

Requirements

IdeaBon

Design

ValidaBon

Designers
Prototyper/Engineer
Usability specialist
Product manager
Marketing manager
Content Strategist
Overall
content
review


User Experience - Validation
• 
Ensures
content
accountability
–
Engage
all
stakeholders

• 
Assesses
user
goals
–
Determine
what
is
to
be
accomplished
with
content.

• 
Aligns
with
business
goals


• 
Collaborates
with
design
–
To
derive
the
language
for
new
features

• 
Sets
standards
–
Create
themes,
tone
and
voice
guidelines

• 
Ensures
content
usability
–
Create
guidelines
for
readable
content


• 
Analyzes
content
–
Review
content
and
submit
recommenda6ons
for

improvement


What Content Strategist does – in short
Want to be a Content Strategist?
EducaBon
and
Professional
Background





*
Library
and
informaBon
sciences





*
Computer
sciences





*
CreaBve
and
performing
arts





*
AdverBsing
and
markeBng





*
Rhetoric
and
composiBon





*
Technical
wriBng
and
communicaBon





*
Journalism





*
Professional
editors
and
writers





*
CommunicaBons





*
Liberal
arts





*
Management
consulBng

http://knol.google.com/k/content-strategy
Content Strategy

A
few
good
reads:


• 
The
Web
Content
Strategist’s
Bible
–
Richard
Sheffild

• 
Content
Strategy
for
the
Web
–
KrisBna
Halovorson

• 
Leng
Go
of
the
Words
‐
Ginny
Redish

Contact
us

Neha Singh – nehas1@yahoo-inc.com
Arunima
Saboo
–
arunimas@yahoo-inc.com


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Content Strategy