CSC8605 Session 1 (Slides 2)
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The document outlines a toolkit for participatory innovation that includes methods for engaging stakeholders, understanding users, and capturing assumptions in the innovation process. It emphasizes generating and refining ideas through collaboration and discussion, while facilitating a deeper understanding of participants' needs and values. The document also discusses methods for mapping these activities onto specific phases of a project, particularly in the context of a banking project.
CSC8605 Session 1 (Slides 2)
- 2. Presuming Methods for presuming support: • Engagement with project stakeholders (i.e. collaborating organisations, partners in other schools/faculties, industrial partners, team members). • Identifying “who” the “user” is believed to be – is there a target market, an envisioned end-user (i.e. someone who will live with whatever is made) or is the user another organisation, company, or people within the same organisation? • Supports identifying and capturing presumptions and assumptions about these individuals, perhaps to be challenged and tested. • Defining who else needs to be talked to and engaged in the innovation process.
- 3. Structuring Methods for structuring support: • Talking to those individuals identified as ‘users’ as participants (or co- enquirers). • Learning about who someone is, where they come from, their lives and aspirations – particularly related to the subject/topic you are interested in. • Providing opportunities for participants to lead discussion and share experiences with others. • Helps explore and identify needs, values, motivations, concerns, routines and practices – and test out presumptions.
- 4. Provoking Methods for provoking: • Support participants in discussing and responding to ideas (which might be a technology, a service, a product, a new set of practices…) • Avoid showing people directly a ‘finished thing’ or its full set of functions or uses. • Give you further insight related to relevancy of certain ideas and concepts to peoples lives. • Might purposely test assumptions captured from presuming activities, or purposely challenge routines, practices and values that were identified in previous activities with the same group(s) or individuals.
- 5. Generating Methods for generating: • Focus on developing and generating ‘alternatives’ – new ideas, concepts – with participants (again, maybe ‘end users’, maybe partners). • Might be closely related to the ‘provoking’ techniques – for example, slightly adapting or completely reworking something that you have used to provoke discussion already. • Create lots of ideas, focusing on divergence (i.e., the generation of many possible ‘solutions’ or ‘alternatives’). • Work best when facilitated in a manner that withholds critique or judgment.
- 6. Refining Methods for refining: • Help you – or your participants, co-researcher, partners - reflect and make sense of ‘data’ you have collected. • Help you, or those involved in the earliest stages of the project, refine your assumptions about the ‘end users’ and their motivations, goals, aspirations or values. • Supports the identification and construction of recurring themes, issues, concerns, qualities etc. from prior engagements – perhaps to help develop sets of ‘requirements’ for a design, or to redefine the problem to be addressed (if there is a problem at all). • Support convergence – i.e., the selection of specific ideas over the range of ideas generated thus far, perhaps based on some form of refined criteria, problem or requirements.
- 7. Partnering Methods for partnering: • Helps you identify who you need to speak with next to help get an idea off the ground. • Helps map out who the wider beneficiaries of a particular idea, or set of ideas, might be. • Provides ways of understanding how your idea or concept could be sustained (perhaps beyond your MRes or PhD project) or how it might be scaled beyond a particular study site or context.
- 8. Activities Groups A and C – you have some pictures and prompts related to the methods used in the Banking project, and some descriptors of the 6 phases of participatory innovation. I want you to map the methods used in the Banking project as you believe they relate to the each stage (make six segments on a large sheet and use the post-its and pens to add). Make a case for why you believe this method has the qualities of that phase, and think about how methods might be used differently in multiple phases.
- 9. Activities Groups B and D – you have some descriptions of a range of different methods that relate to the different stages of participatory innovation, and an overview timeline of the banking project. I want to you map these methods and techniques onto this timeline (draw the timeline on a large sheet). Make a case for why you would include them at different points (and what ‘phase’ they belong to) and how they may be adapted for this project.