CSEB in SAP User Conference
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CSEB implemented SAP software to address business challenges and improve operations. Key modules implemented were IS-U/CCS for billing and Materials Management. IS-U/CCS went live in 2005 and standardized billing processes. Materials Management went live in 2007 and standardized procurement and inventory processes. The SAP implementation provided benefits like reduced costs, improved transparency, real-time information and regulatory compliance. Lessons learned included needing strong management commitment, dedicated user teams, change management and technical support.
CSEB in SAP User Conference
- 1. SAP Implementation@ CSEB Yesterday, Today and Tomorrow G K Gangwani, Executive Engineer, EITC, CSEB Sanjeev Singh, Executive Engineer, EITC, CSEB Sougata Mitra, SAP India 5 June 2008
- 2. Agenda 1. About CSEB 2. CSEB Ecosystem 3. Aim and Objectives 4. Business Challenges 5. SAP Modules 6. IS-U/CCS Implementation 7. Materials Management Implementation 8. Business Benefits 9. SAP – The answer to Business Platform 10.Road Map 11.Lessons Learnt from the Implementation © SAP Summit 08 / Page 2
- 3. About CSEB Chhattisgarh: A Power Hub Established in November, 2000 Installed Capacity: 1900MW+ 1500 MW Capacity Addition by CSEB – Orders Placed Another 1320 MW Tariff Based & 1000 MW in JV is in Pipeline 2.4 Million LT, 1100+ HT Consumers Peak Demand – 1389 MW (01-02) Peak Demand – 2335 MW (07-08) Consumer Mix: 75% HT & 25% LT by Revenue © SAP Summit 08 / Page 3
- 4. CSEB Ecosystem Power Supply Chain (Internal) Power Supply Chain (External) Generation, Transmission & Distribution Process and Delivery Generation ERC CSEB Transmission HT/LT Distribution Consumer © SAP Summit 08 / Page 4
- 5. CSEB – Aim & Objective Power to all with customer friendly approach Making CSEB a truly professionally managed utility and one of the best power utility in the country Improvement in plant utilization factor of existing power stations Capacity addition in order to meet growing demand of the state To develop Chhattisgarh as POWER HUB of the country 100% rural electrification 100% metered connections Rationalized tariff to industrial sector © SAP Summit 08 / Page 5
- 6. CSEB Business Challenges (After the Formation of CSEB) Legacy Closed Ferro Alloy and many other sick industries Scheduled & unscheduled load shedding in urban and rural areas Poor quality of supply i.e. excessively low voltage due to poor network system Mandate for Change Increasing Government New State formation Regulations Constrained Revenue Growth created expectation Formation of Energy Revival of Sick units with Regulation commission Downward Margin Pressure guaranteed Power supply Control on Power pricing Special thrust to Agricultural Consumer Value Challenge and cement industry Private participation High Capital Costs Infrastructure reliability requires high ongoing investments to improve T&D in the state Increase Power Production through New units New information infrastructure to enable better Revenue collection and minimize losses © SAP Summit 08 / Page 6
- 7. CSEB IT Landscape 1 LT & HT Billing (IS-U/CCS) 2 Materials Management (MM) 3 Financial Accounting and Management (FICO) 4 E-Bidding (SRM) 5 Enterprise Asset Management (EAM) 6 Human Resource Management & Payroll (HR & PY) 7 Operations Management (OM) 8 Documents Management System (DMS) © SAP Summit 08 / Page 7
- 8. IS-U/CCS Implementation © SAP Summit 08 / Page 8
- 9. Over view of CSEB Distribution system Nos of Consumers as on 31 March 2008 H.T Consumer - 996 nos L.T. Consumer - 2629337 nos yearly revenue - 3575 cr HT/LT Revenue Realization Ratio - 76 :24 HT / LT Consumption Ratio - 60:40 Village Electrification - 96.21 % Average per units cost continuously reduced Zero power cut in the state © SAP Summit 08 / Page 9
- 10. HISTORY OF IS-U/CCS MODULE Old Legacy L. T Billing on cobol & H.T. Billing on Sybase platform H.T. Billing : Go live on 16 th May 2005 Data of 1.80 Million consumer migrated from legacy to SAP - ISUCCS L.T. Bill : Go live on dated July 2005 WAN Connectivity through BSNL Leased Lines All Regional Office to HO Connected through - 2 Mbps (16 Location) All Divisional Office to Regional office through - 128/64 Kbps (51 Location ) Decentralize the L.T billing after the wan connectivity © SAP Summit 08 / Page 10
- 11. HISTORY OF IS-U/CCS MODULE Started different payment mode for electricity bill payment a. CSEB Cash Counter b. through Banks c. through Choice centre d. through Kiosks e. through SBI ATM f. through Net © SAP Summit 08 / Page 11
- 12. HISTORY OF IS-U/CCS MODULE Configuration of IT Server and interface with CSEB web site. a. Consumer can view the current bill and pay through net b. Consumer can view the previous billing history c. Consumer can view the previous payment history GIS work under progress for 4 major city AMR of 100 nos H.T consumer is started as pilot project H.T. Bill send to H.T. Consumer through E-Mail © SAP Summit 08 / Page 12
- 13. Second phase planning Second phase plan for different Interface a. between GIS and IS-U/CCS b. between AMR and IS-U/CCS c. between Spot Billing and IS-U/CCS Second phase plan for networking a. All Major Division converted into 2 Mbps site (31 Location) b. Up gradation of lease line from 64 kbps to 128/256/512 kbps c. Network will extend up to Sub Division (200 Location) © SAP Summit 08 / Page 13
- 14. Key Benefits Reduction in Billing Cycle Better billing data monitoring Collection data available Real time Information available Single Window contact centre for customer care Improved Efficiency © SAP Summit 08 / Page 14
- 15. Materials Management Implementation Legacy Systems System Technology Major Disadvantage Inventory System COBOL Mostly a data entry system to generate reports, Applications running in ‘silos’ Used only at Main Stores Financial Accounting Sybase Mostly a data entry system to generate reports System Applications running in ‘silos’ Used only at Regional Accounting Units & HQ SAP MM System Go-Live w.e.f. 1st October 2007 Major Functionalities - Procurement, Inventory Management, Inventory Accounting, Stores Management © SAP Summit 08 / Page 15
- 16. Materials Management Implementation Major Challanges Master Data Cleaning (More than 1 Lakh Legacy materials) Uploading of Closing Balance from Legacy COBOL Systems Training of 1000+ Users all across CSEB Entry of Open Purchase Orders Entry of Open Estimates Implementation all across CSEB in one go © SAP Summit 08 / Page 16
- 17. Materials Management Implementation Major Benefits Standardization of most of the processes Transparency Stock Available at Mouse Click PO Status available to all concerned departments Availability of Bill of Materials as per Standard Schedules Check on Budget Utilization Material Requirement Planning Inventory Control MIS Reports © SAP Summit 08 / Page 17
- 18. Business Benefits Enterprise Resource Planning Energy Capital Management Compliance with regulatory agencies Ability to manage complex billing Reduced operational expense Efficiently manage energy data Ability to manage risks Increase transparency across the enterprise and drive Lower internal transaction costs new revenue opportunities Reduced capital expenditures Enterprise Asset Management Supplier Relationship Management Better asset management decisions Lower operational costs Real-time reporting and budgeting Spend visibility Shorter planned outages Reduced cost of procurement Better asset reliability at lower costs Shorter procurement cycles Regulatory compliance Data accuracy © SAP Summit 08 / Page 18
- 19. SAP – The answer to Business Platform Only SAP provided the Industry Business Process Platform to Design, Implement and Operate Next Generation Utility Business Applications Thin Client Portal E-learning E-mail Mobile Meter Forms Utility xApps Utility xApps by SAP by Partners SAP NetWeaver Enterprise Services Repository SAP SAP Generic Other ISV Utilities Customer Applications Enterprise Extensions “IS-U” Relationship Energy Utility CRM Utility Asset Management Capital Supplier AMI Extension Management & Billing Management Service Partner Provider Enterprise Management & Business Support Power Holding SAP for Utilities Applications Xchange © SAP Summit 08 / Page 19
- 20. Lessons learnt from the Implementation Commitment and Sponsorship from Senior Management Core users from functional areas with organisation and process knowledge Management of Users’ expectations Dedicated and empowered key users Change Management plan and efforts to be pursued simultaneously with the SAP implementation SAP Service / Technical Support vision + communi- + communi- cation cation skills skills + tools tools + incentives + action incentives action plan plan = real change © SAP Summit 08 / Page 20