Cultivating Soft Skills for Workforce Development
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Dr. Eugene V. Giovannini presented on cultivating soft skills for workforce development through higher education initiatives at Maricopa Corporate College. Maricopa Corporate College is part of the Maricopa Community College District, one of the largest higher education systems, with nearly 250,000 students. The presentation covered Maricopa Corporate College's mission and divisions, results in increasing contract sizes and programs, and the need to build competency-based programs to address employer demands for both technical and soft skills training.
Cultivating Soft Skills for Workforce Development
- 1. #NACCE2015 Cultivating Soft Skills for Workforce Development Higher Education Initiatives Dr. Eugene V. Giovannini President, Maricopa Corporate College 10/21/2015 1 #NACCE2015
- 2. #NACCE2015 Agenda • Maricopa Community Colleges • MCOR: Mission, Vision • Results/Impact of 3 Divisions • The Challenge • Building Competency-Based Programs • Employer Needs: What We’ve Learned • MCOR Model • Q & A • 10/21/2015 2 #NACCE2015
- 3. #NACCE2015 Maricopa Corporate College is part of the Maricopa Community College District (MCCCD) — one of the largest higher education systems in the nation with nearly 250,000 students, and a model of excellence internationally. With a 50-year history of providing quality educational programs and subject matter experts in virtually every industry. • 10/21/2015 • 3 #NACCE2015
- 4. #NACCE2015 Maricopa Corporate College CUSTOM.WORKFORCE.SOLUTIONS VISION: To transform the workforce. MISSION: To deliver solutions that impact the economy. MCOR addresses the needs of the local workforce and provides market-relevant, customized training solutions and educational programs for employers at every stage of growth. Business Solutions Personal Professional Education Entrepreneurial Initiatives
- 5. #NACCE2015 Average contract size increased by 550% due to expanded depth and scope of services offered within client companies. Unique programs such as the Web Developer Boot Camp were developed and launched to meet the demand for skilled professionals. The Community Collaborative Network (CCN) was formed to address crucial staffing needs of the community. MCOR celebrated the official opening of Amazon’s new onsite classroom where MCOR partners with Amazon for the Career Choice Program. CONTRACT SIZE 1000% COMMUNITY COLLABORATION CCN BUSINESS SOLUTIONS Maricopa Corporate College RESULTS / IMPACT CONTRACT SIZE 550%
- 6. #NACCE2015 An estimated 60 prospective students per month are referred to sister colleges for credit programs. 80 programs are now approved for WIOA funding - a 400% increase from the previous year. MCOR offers a Career Online High School (COHS) option to serve disconnected youth and those who did not receive a high school diploma. PROFESSIONAL PERSONAL EDUCATION Maricopa Corporate College RESULTS / IMPACT More than 500 online and in-person programs offered for employees and individuals in a diverse array of industries. PROGRAMS 500+ONLINE&IN-PERSON
- 7. #NACCE2015 Maricopa Corporate College RESULTS / IMPACT ENTREPRENEURIAL INNOVATION
- 8. #NACCE2015 …the vast majority of soon-to-be college graduates face the difficult task of translating their college experience to something useful in the workforce. To fill those gaps between what’s learned in college and what’s needed in the workforce, a new group of education providers have emerged to give students real-world skills in short chunks of time. (boot camps) “…as we are creating new jobs in this new economy, we have to make sure that every American has the skills to fill those jobs.” President Barack Obama Programs must be held accountable not just for spending money or recruiting trainees but for equipping those they are seeking to help with marketable skills and placing them in legitimate jobs. The Challenge Today Training Programs ≠ Skill Sets for Open Jobs
- 9. #NACCE2015 Employer Needs: What We’ve Found • Employer needs assessments reveal a critical skill gap hindering workforce readiness. Training is needed to ensure employees are ready with technical skills and soft skills to do the job. • Employers have philosophy that technical skills can be trained, soft skills must be “hired” – we’re shifting that by integrating both. • Project-based training yields better soft skill outcomes because content is applied.
- 10. #NACCE2015 Employer Needs: What We’ve Found • Common soft skill requests include: Diversity Communication Active Listening Stress Management Time Management Customer Service Team Work Behavior Styles and Ethics
- 11. #NACCE2015 Employer Needs: What We’ve Found • Future soft skills will be centered on synthesizing and making meaning out of data, emotional intelligence and the integration of behavioral health knowledge as the workplace becomes more of people’s lives. Example: We’ve had requests for nurses to learn rudimentary counseling skills to calm patients down.
- 14. #NACCE2015 eugene.giovannini@maricopacorporate.com maricopacorporate.com Working together to create new pathways for workforce success today and tomorrow. Q & A