Customer Elation Ppt Overview
- 1. Customer Elation Capabilities © 2008 Customer Elation
- 2. Who is Customer Elation More than a Call Center outsourcing solution Provide business solution to your business challenges Established in 1993 HQ in Bloomington, MN Call Centers in Hutchinson & Foley, MN © 2008 Customer Elation
- 3. Services We Provide Inbound/Outbound Call Center Email & Web Support Fulfillment Data entry Database & Web Hosting Reporting (Actionable Information) © 2008 Customer Elation
- 4. Our Value Add Industry Leading Team Account Managers (Ave 10+ yrs experience) Programmers (Ave 10+ yrs experience) Call Center Reps (400 seat capacity) Under 10% annual turnover Continuous Training & Quality Assurance Coverage Hours 24/7/365 © 2008 Customer Elation
- 5. Technology & Security Web Enabled Microsoft SQL Server Database Web Enabled Call Center Stations Award winning Server Based Telephony Platform from Televantage Integrated Direct Mail and Fulfillment SAS70 Audit Security and DR Protocol Redundant Call Centers & Data Backup © 2008 Customer Elation
- 6. Summary of our Infrastructure © 2008 Customer Elation
- 7. The Customer Elation Advantage Size Location Experience People Infrastructure & Security © 2008 Customer Elation
- 8. We are here to be your call center solution provider. © 2008 Customer Elation