Customer Support using Twitter
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This document discusses how to use Twitter for customer support within the Freshdesk platform. It outlines where to find Twitter settings in Freshdesk Admin, how to add Twitter accounts and search terms to integrate Twitter with Freshdesk tickets, and how to view, reply to, and convert tweets directly from within Freshdesk to provide social customer support on Twitter.
Customer Support using Twitter
- 1. Customer Support using Twitter Monday, December 26, 2011
- 2. Where is the Twitter Settings page? Everything you need is under Admin > Twitter Settings Monday, December 26, 2011
- 3. Add your Twitter account Add search terms Automatically convert Direct messages and mentions as tickets Monday, December 26, 2011
- 4. View Tweets from within Freshdesk Easily convert a tweet into a ticket Quickly reply to tweets without converting them into a ticket Monday, December 26, 2011
- 5. Reply to customers thru Twitter Reply to customers directly via Twitter Monday, December 26, 2011
- 6. Get on to Social Customer Support • Try Freshdesk for Twitter today • Tell us how you feel - @freshdesk Monday, December 26, 2011