Mobihelp Overview
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Mobihelp offers an in-app customer support solution that addresses the immediate needs of users who prefer quick interactions over traditional methods. With a built-in knowledge base and direct messaging capabilities, Mobihelp enables faster resolution of issues directly within the app, reducing uninstalls caused by crashes or bugs. The service has been integrated into over 400 apps since June 2014, transforming unhappy users into advocates.
Mobihelp Overview
- 1. Mobihelp In App Customer Support
- 2. 84% of users want answers right then, right there* Don’t really love calling for help Prefer quicker interactions Prefer chat or IM over traditional email Uninstalls common, users are fickle One crash or bug … and they’re gone! Challenges *Source: Nuance Study. Link.
- 3. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
- 4. Full fledged in-app support center
- 5. 90% of issues solved right within the app Source: Astraware, Mobihelp user
- 6. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
- 7. Direct line of engagement with users
- 8. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
- 9. Resolve issues faster with context
- 10. Resolve issues faster with context
- 11. Get your happiest users to review
- 12. Integrated in 400+ apps since June 2014 Highlights For more information, visit developers.freshdesk.com