CV_IT Leader_updated 08-2015
- 1. Curriculum Vitae Mohammad Shaaban Technical Architect, IT NOC Leader (System Center Specialist) – ARAMEX International Edited on 8/2015 Objective Seekingstrategicrole relatedtoalignmentof ITserviceswithbusinessobjectives, worked asservice desk analyst,IT NOCleaderandtechnical architect,understandthe ITILprocesses,principles,concepts,and best practices,passionate toparticipate innew projectsandleadthe initiative of implementingITIL andITSM, Continuedpersonalgrowtheffortincludespursuitof ITILExpertcertification. Personal Data Name:Mohammad Abdul FattahSha'ban. Place and Date of Birth: Amman,JordanNovember,9,1986. Nationality:Jordanian. Marital Status: Single. Education Bachelorof Science Degree (BSc) inComputer Engineering(2004–2008) - Al-Balqa'AppliedUniversity. GraduationProject:StudentRegistrationusing cellular ,Grade: (B+) Ratingis Good"2.82" Certificate of General SecondaryEducation/ScientificStream (2003–2004) - Al-EtihadSecondarySchool. Experiences Technical Architect, IT NOC Leader (SystemCenterSpecialist) (January2012 - present) - Aramex International - Global Support Office Responsibilities:Reportingtothe IT Directorand responsible forleadingthe ITNOCteam,assistingwiththe executionof avarietyof projectsrelatedtoareasof responsibility andensuringthatthe service levelsfor the team are met inan efficientandeffectivemanner. SystemCenterOperationsManager(SCOM) Responsible forthe ongoingmaintenance andadministrationof the SystemCenterOperations Manager 2007 and 2012 R2. Architecture anddesignof global SCOMenvironmentinfive DataCentersworldwide. Troubleshootall aspectsof SCOMeffectivelyandunderstandthe productconfigurationandflow. Importmanagementpacksandauthorize new managementpacks. Install,configure andmaintainAuditCollectionServicesACSandDataWarehouse. Monitor.NET applicationperformanceusingapplicationperformancemonitoringAPM. Create customreportsusing SQL reportbuilder. Monitorservicesandsystemshealthstate. Detectand identifymajorincidents,performinitial diagnosis,escalatetothe technical teamand communicate tothe stakeholders. Create Service Models,SLT. Amman, Jordan Cell Phone: +962 7 97378174 Home Phone: +962 6 4776869 E-mail: M.shaaban@live.com
- 2. SystemCenterConfigurationManager(SCCM) Responsible forthe ongoingmaintenance andadministrationof the SystemCenter Configuration Manager 2007 and 2012 R2. Responsible forsystemspatching,softwaredeployment,assetintelligence,securityand configurationcompliance,hardwareinventory, software meteringandreporting. Architecture anddesignof global SCCMenvironment(50+countries,8000+ clients). Troubleshootall aspectsof ConfigurationManagereffectivelyandunderstandthe productflow. Manage SystemCenterUpdate Publisher(SCUP). Manage WindowsServerUpdate Service (WSUS). Mobile Device Management(MDM) Administrate global MobileDevice Management(MDM) leveragingSOTIMobicontrol BYOD, helpdesk,security,MCM,MAM, MEM and trackingsolutionsinlarge environment(50+offices worldwide,4000 Windows,AndroidandIOSdevices). IT Service Management(ITSM) Manage ITSMtools(SystemCenterServiceManagerandOrchestrator2012 R2) requiredfor managingincidents,problems,configuration itemsrelationshipsand automatingtasksand workflowsassociatedwiththe managementanddeliveryof qualityITservices. Skills: Verygoodknowledge of ManagementPackauthoring. Basic to goodknowledge of WQL,VBand PowerShell. Knowledgeof Microsoftplatformsand technologies,includingIIS,SQL,Exchange,Lync,AD,DHCP, DNS,clusteringandNetworkLoadBalancing. Basic knowledgeof SQLreportbuilder. SeniorIT Operator (October2008 - December2011) - Aramex International - Global Support Office Responsibilities: DeliverITsupportthroughthe local HelpDesk,calls,andIM. Performingbackups. Console operations. User AccountsManagement. Performscheduledtasks. Making sure that employeesare abidingbyITprocedures. Take part ina shift rotation. Participate inresolutionof incidentsandproblems. SystemAdministrator (volunteer) - Ruwwad Jordan www.Ruwwad.jo “Ruwwad is a non-profit community empowerment organization that helps disadvantaged communities overcome marginalization through youth activism, civic engagement and education”
- 3. I have workedwithRuwwadITTeam to implementnetworkandsystemadministrationsolution. Certifications and Trainings - Certified MicrosoftWindowsServer2008 Active DirectoryConfiguration. - Certified MicrosoftWindowsServer2008 NetworkInfrastructure Configuration. - Certified MicrosoftSystemCenterConfigurationManager2007, Configuration. - Certified MicrosoftSystemCenterOperationsManager2007, Configuration. - Certified ITILFoundationinITService Management. - CertifiedITILIntermediateService OfferingsandAgreements –Axelos(effectiveJune 2015) - CertifiedITILIntermediateOperationalSupportandAnalysis –Axelos(effectiveAugust2015) - Certificate of Attendance WorkshopSystemCenterOperationManager2007 R2 Monitoring, Optimizing,andTroubleshooting –MicrosoftJordan PSC. - Certificate of Attendance WorkshopSystemCenterConfiguration Manager2012 Concepts and administration –MicrosoftJordanPSC. - Certificate of Attendance WorkshopPerformance Monitoring:MonitoringVital Signs –Microsoft JordanPSC. - Certificate of Attendance WorkshopSystemCenterOperationManager2012 Monitoring, Optimizing,andTroubleshooting –MicrosoftJordan PSC. - Certificate of Attendance WorkshopAutomateyourDataCenterwithSystemCenter2012 Orchestrator– MicrosoftJordanPSC. - Certificate of Attendance WorkshopSystemCenter2012 ConfigurationManagerAdvanced ConceptsandAdministration –MicrosoftJordan PSC. - Certificate of Attendance WorkshopMOFV4- Manage change,ConfigurationandRisk–Microsoft JordanPSC. - Certificate of Attendance RiskManagementFundamentals - NYITJordan. - Certificate of Attendance Time ManagementProgram – Ripple Jordan. - Certificate of Attendance Leadershipskills –Ripple Jordan. - Certificate of Attendance ITILService OfferingandAgreement(SOA) - Simplilearn. - Certificate of Attendance ITILRelease control andvalidation(RCV) - Simplilearn. - Certificate of Attendance ITILOperational SupportandAnalysis(OSA) - Simplilearn. - Certificate of Attendance ITILPlanning,ProtectionandOptimization(PPO) - Simplilearn. - Certificate of Attendance ITILManagingacross the lifecycle (MALC) –Simplilearn. - MicrosoftWindowsServer2008 ApplicationsInfrastructure Configuration (Self-study). Skills ProjectManagementskills: - Knowledgeof informationtechnologyapplications,processes,softwareandhardware. - Plan,execute andfinalize technologyprojectsonschedule,underbudget andtoscope. - Abilitytocommunicate effectivelyverballyandinwriting. Aramex ExpressBox isone of the projectsI workon withthe marketingteam andotherIT members, my primary role isto provide the technologyrequiredtomanage the kioskdevicesremotelyusing MDM solution(Mobicontrol). Languages FluentinspokenandwrittenArabic. Verygoodin spokenandwrittenEnglish. A1 level in spokenandwrittenGerman