This document discusses various topics related to data processing and analysis, including:
1) Different approaches to processing qualitative data such as coding, rating, and marking responses.
2) Common scales used to measure qualitative data like the Likert scale, which allows respondents to indicate their level of agreement on an ordinal scale.
3) Key steps in data analysis including monitoring, quality control, coding, statistical analysis using software, and presenting results in tables, graphs and reports.