campusHELP Data Brief June 2017
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The document provides statistics from a university help desk in June 2017. It summarizes the types of users that sought help, the areas of inquiry, the service areas requested, and ticket volume by month. The largest groups of users were staff at 32% and undergraduate students at 33%. The most common avenue of inquiry was email at 95%. Academic services was the most requested service area at 41%. The total number of tickets solved increased each month from January to June.
campusHELP Data Brief June 2017
- 1. Types of Users - June 2017 Alumni Community Faculty Graduate Student Parent or Guardian Prospective Student Staff Undergraduate Student vendor 4%4% 33%33% 1%1%1%1% 12%12% 12%12% 3%3% 32%32% 1%1% Avenues of Inquiry for Users - June 2017 (empty value) campusHELP CRSC Email Phone Call Walk-In 1%1% 2%2% 1%1% 95%95% 1%1% Service Areas Requested - June 2017 Academic Services Campus Operations Non-University_2 Other Research Student Services Workplace Issues 21%21% 4%4%2%2% 24%24% 1%1% 41%41% 6%6% Total Number of Ticket Requests Solved by Month January February March April May June Month (Ticket Solved)#SolvedTickets 0 170 340 510 680 66 1313 238238 461461 659659 560560 Monthly Report 07/05/2017 Page 1/2
- 2. Lead Administration Breakdown - June 2017 Chancellor East West Center Intercollegiate Athletics John A Burns School of Medicine Non-University Matters Other UH Campus Research Corporation of the University of Hawaii Richardson School of Law System Offices Vice Chancellor for Academic Affairs Vice Chancellor for Administration Finance and Operations Vice Chancellor for Research Vice Chancellor for Students 1%1% 0%0% 5%5% 2%2% 2%2% 1%1% 0%0%0%0% 11%11% 30%30% 5%5% 1%1% 41%41% Page 2/2