Dịch thuật - Toeic Questions 4

TOEIC Test 4, Questions
LISTENINGTEST
In the listeningtest,you will beasked to demonstratehowwell you understand spoken English.Theentire
listeningtestwill lastapproximately 45 minutes.Therearefour parts,and directionsaregiven for eachpart.
PART 1
Directions: For each question in this part, you will hear four statements about a picturein your test book.
When you hear the statements, you must select the one statement that best describes whatyou see in the
pictureby markingthe correct answer option: A, B, C, or D on the answer sheet. The statements arenot
printed in your test book and you may only listen to audio one time.
Example:
(A) There is only one rescue vehicle in the picture.
(B) One of the buildings in the picture is on fire.
(C) A large crowd is watching the rescue efforts.
(D) There are two people trapped in the car.
Statement (A), “There is only one rescue vehiclein the picture,” is the best description of the picture,so
you should mark answer (A).
Photocopiable 1 © www.english-test.net

Question (1)
Question (2)
Question (3)

Question (4)
Question (5)
Question (6)
Question (7)

Question (8)
Question (9)
Question (10)

PART 2
Directions: You will hear a question or statement and three responses spoken in English.They arenot
printed in your test book and you may only listen to the audio one time. Select the best responseto the
question or statement and select(A), (B), or (C) to mark your answer on the answer sheet.
Example:
You will hear:Where did you lastseeMs. Montgomery?
You will also hear:
(A) Yes, I can see it on the flat screen.
(B) It was about three weeks ago.
(C) At the First Street coffee shop.
The best responseto the question “Where did you lastsee Ms. Montgomery?” is choice(C), “At the First
Street coffee shop.,” so (C) is the correctanswer. You should mark answer (C).

PART 3
Directions: You will hear several conversationsbetween two people. You will be asked to answer three
questions about what the speakers say in each conversation.Select the best responseto each question and
mark answer (A), (B), (C), or (D) on the answer sheet. The conversations arenotprinted in your test book
and you may only listen to the audio one time.
(41) Where is the man going?
(A) To get lunch
(B) To the store
(C) To a meeting
(D) To grab a report
(43) How long will the man take?
(A) About a day
(B) About 2 hours
(C) About 12 feet
(D) About 45 minutes
(45) Why does the temp need to be very patient?
(A) The hours are long
(B) Jack is crazy
(C) Jack is very particular
(D) The work is hard
(47) Why is the woman unsure about attending
the retreat?
(A) She has plans to see fireworks
(B) The retreat has been moved
(C) She has a family event at the same time
(D) The president is stopping by
(49) How long has it been since the woman
has seen some of her relatives?
(A) Almost 10 years
(B) The weekend
(C) Since yesterday
(D) Since the last project
(51) What is wrong with Mr. Smith’s computer?
(A) It keeps crashing
(B) It reboots by itself
(C) It has a virus
(D) It keeps freezing
(42) Why doesn’t the woman go with the man?
(A) She has a meeting
(B) She has to finish a report
(C) She wants a quick bite
(D) She wants a sandwich
(44) What is “Fast Help”?
(A) It covers workers
(B) It is a temp agency
(C) It is an assistant
(D) It is an office
(46) Who is Sue?
(A) She is sick
(B) She is on staff
(C) Mary’s friend
(D) Jack’s assistant
(48) Why was the company retreat moved?
(A) So the boss can choose project leads
(B) So the president could attend
(C) Because of the family reunion
(D) So the relatives could come
(50) Where is this conversation taking place?
(A) In the office
(B) At the store
(C) Over the phone
(D) At the doctor’s
(52) Why can’t a technician come today?
(A) They are at the doctor’s
(B) They are busy
(C) It’s the only time they have
(D) The appointment is for tomorrow

(53) Why is the Marriott expensive?
(A) They have event planners
(B) It is nice
(C) The location is central
(D) It’s slightly over the budget
(55) Where is the award presentation going to take
place?
(A) At the Marriott Hotel
(B) At a central location
(C) At Kincaid’s Restaurant
(D) At a casual place
(57) Does the man have a history of asthma in his
family?
(A) Yes, he has slight allergies
(B) Yes, he has asthma
(C) No, he is not aware of any
(D) No, only when exercising
(59) Where is the man going to?
(A) An Electronic Conference
(B) The W Hotel
(C) Hertz
(D) San Jose
(61) What does the man want in the rental car?
(A) Directions to the conference center
(B) A map of the area
(C) His wife
(D) Never lost navigation system
(63) How long will the man be out?
(A) One week
(B) One day
(C) The next day
(D) In and out
(65) What is the woman asking the man to
recommend?
(A) New Year’s resolution
(B) Good gyms in the area
(C) Swimming pools
(D) A variety of classes
(54) What happened last year?
(A) They went over budget.
(B) The award presentation was at the office
(C) They didn’t decide on a venue
(D) There was an event planner
(56) Who is the man speaking to?
(A) A friend
(B) A doctor
(C) A coworker
(D) A pharmacist
(58) What should the man do until he sees the
doctor again?
(A) Take it easy
(B) Exercise hard
(C) Stop all activity
(D) Nothing
(60) Why couldn’t the man stay at the W hotel?
(A) His plane leaves at 8:00 PM
(B) The Hilton is nice
(C) The hotel was full
(D) It is his favorite
(62) What does the man have to do?
(A) Remove a wart
(B) Schedule surgery
(C) Check with human resources
(D) Have a procedure
(64) Where is the man having the procedure done?
(A) At the human resources department
(B) At the hospital
(C) Out of the office
(D) In the insurance policy
(66) Why does the man recommend the Hollywood
Gym?
(A) It is in the area
(B) It has a variety of classes
(C) It is the best
(D) It has an Olympic size swimming pool

(67) What will thewoman do next? (68) Who is Jason Lee?
(A) Check out Hollywood Gym (A) The bestmovie
(B) Take a variety of classes (B) An actor
(C) Go swimming (C) Pretty to look at
(D) Start working out (D) An action movie
(69) What does the woman think about Jason Lee? (70) Why didn’t the woman likethe movie?
(A) He is a bad actor (A) It had a lot of action
(B) He is pretty (B) Young women liked the movie
(C) He is a star (C) It starred Jason Lee
(D) He is predictable (D) The actingwas bad

PART 4
Directions: You will hearseveral talksgiven by a singlespeaker.You will beasked to answer threequestions about
whatthe speaker saysineach talk.Selectthebestresponseto each questionand mark answer(A),(B),(C),or (D).
The conversationsarenotprinted in yourtestbook and you may onlylisten to theaudio onetime.
(71) Who is Samantha?
(A) Smoking tour guide
(B) African Safari Tour guide
(C) Tram driver
(D) Safety tour guide
(73) What should you keep inside the tram at
all times?
(A) Children
(B) Smoking materials
(C) Arms and legs
(D) The cord
(75) What is Chan Lee’s ranking?
(A) Unranked
(B) Number 5
(C) Number 7
(D) Number 10
(72) Who should sit on the inside of the tram?
(A) All children
(B) People requiring assistance
(C) People that need to pull the cord
(D) Children 5 years and under
(74) Who is Chan Lee?
(A) A badminton player
(B) A table Tennis player
(C) A tennis player
(D) A diver
(76) Why is the match historic?
(A) It’s the first time Roger Wake made it to the
finals
(B) It’s the firsttime a Chinese woman made it to
the finals
(C) It’s the firsttime an unranked player made it
to the finals
(D) It’s the firsttime a person from China has
reached the finals in a major event
(77) What does the new technology do? (78) How much is No More Flakes?
(A) Leave a greasy filmbehind (A) 16 ounces
(B) Cures dry flaky skin (B) $9.99 plus tax and shipping
(C) Allows lotion to be quickly absorbed into the (C) 30 days
skin (D) $19.98 plus tax and shipping
(D) Gives a special price
(79) When will you see results? (80) Where arethe passengers?
(A) Within days (A) In New York
(B) In 30 days (B) At an airport
(C) 16 days (C) Insidea plane
(D) Two weeks (D) At the Marriott

(81) How many people can get on the
Northwest flight?
(A) 20
(B) 45
(C) 200
(D) 40
(83) Who is the talk for?
(A) Peter
(B) New employees
(C) People with questions
(D) Company employees
(85) Where is the speaker’s office?
(A) In the conference room
(B) On the third floor
(C) Next to the hall
(D) End of the room
(87) Why did the two women get lost?
(A) They veered off course
(B) They saw a waterfall
(C) They saw a bear
(D) They spotted a helicopter
(89) Whereareyou most likely to hear this talk?
(A) On television
(B) Over the telephone
(C) At the bus station
(D) At a hospital
(91) What is the quickestway to speak to
a representative?
(A) Hang up and try again
(B) Wait patiently
(C) Call a different number
(D) Keep pressing 0
(93) What is NOT true of the event?
(A) There are over 150 attendees
(B) Everyone is a mystery writer
(C) It is a dinner
(D) Mark Clark is the guest speaker
(82) Who is making the announcement?
(A) The mechanic
(B) A Northwest employee
(C) Agent Jones
(D) A Pan Air employee
(84) What should you do if you have questions?
(A) Read the handbook
(B) Ask Peter
(C) Go to the meeting
(D) Raise your hand
(86) Where were the two women found?
(A) Rainbow National Park
(B) In a helicopter
(C) Near a waterfall
(D) Bear Trail
(88) When were the two women reported missing?
(A) Two days ago
(B) Wednesday
(C) Friday
(D) Earlier in the day
(90) What do you do about a claim?
(A) Press or say 1
(B) Press or say 2
(C) Press or say 3
(D) Call 1-800-555-3483
(92) How often is the brunch?
(A) Once a year
(B) Monthly
(C) Quarterly
(D) Four times a year
(94) Where should table 5 go to get food?
(A) The back table
(B) The table to the left of the speaker
(C) The table to the right of the speaker
(D) The buffet table

(95) What is NOT true of Billy Thompson? (96) What was the causeof death?
(A) He was the 35th
Presidentof the U.S. (A) Old age
(B) He was a resident of Mexico (B) Heart attack
(C) He had four children (C) Unknown
(D) He served two terms as president (D) Died peacefully
(97) Where is the funeral? (98) What is the purpose of this announcement?
(A) Maryland (A) Let people know about an accident
(B) Nantucket (B) Talk about an accident
(C) Maine (C) Give people a traffic update
(D) National Cemetery (D) Tell what the policearedoing
(99) Where was the mini van? (100) If you are on northbound 75, what should
(A) In the left lane you do?
(B) In the rightlane (A) Waitin traffic
(C) In the middlelane (B) Get off and find another route
(D) Driving (C) Call the police
(D) Go have dinner
This is the end of the listening test. Please continuewith the Reading Test.

READINGTEST
In the reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading Test will last 75 minutes. There are three parts, and directions
are given for each part. You are encouraged to answer as many questions as possible within the time allowed.
PART 5
Directions: A word or phraseis missingin each of the sentences below. Four answer choices aregiven below
each sentence. Select the best answer to complete the sentence. Then mark answer (A), (B), (C), or (D).
(101) The two partners came to an ________________ and decided to share the profits.
(A) agreed
(B) agreeable
(C) agreement
(D) agree
(102) Since 1998, Mr. Smith has abided ____ a commitment to raise employee salaries each year by 10%.
(A) to
(B) for
(C) since
(D) by
(103) The little girl that raised money for cancer research was an ______________to the business owners.
(A) inspiration
(B) awesome
(C) employee
(D) obstacle
(104) The owner of the store _____________ to clean out his files by the end of the month.
(A) resolve
(B) resolved
(C) solve
(D) solved
(105) After much confusion, the Internet service ________________ decided to renew our contract?
(A) provider
(B) provision
(C) provide
(D) provided
(106) The owners of the factory have an ___________________ to provide a safe work environment.
(A) obligate
(B) obligation
(C) obligatory
(D) obligated

(107) After readingthe contract, I was able to _______________who will be responsiblefor the
shippingcharges.
(A) solve
(B) remember
(C) reminded
(D) determine
(108) My boss ___________ me that I would receive a promotion within 3 months.
(A) assured
(B) reported
(C) said
(D) scolded
(109) The __________________of her flight caused her to miss a very important meeting.
(A) promise
(B) cancelled
(C) cancellation
(D) delayed
(110) The judge ordered both ____________ to settle the matter quickly.
(A) parties
(B) members
(C) party
(D) people
(111) Before _____________ in a new business deal, it is important to read the contract thoroughly.
(A) engaged
(B) engaging
(C) engagement
(D) engage
(112) They increased their advertisement on TV in order to ______________ more customers.
(A) promote
(B) please
(C) satisfy
(D) attract
(113) After ___________ the two CD players, she made her decision easily.
(A) looking
(B) side-by-side
(C) advertising
(D) comparing
(114) Mark’s ______________ personality allowed him to climb the corporate ladder very quickly.
(A) competition
(B) competitive
(C) compete
(D) competed

(115) The copy machine downstairs _____________ more ink than the one upstairs.
(A) consumes
(B) marks
(C) dries
(D) costs
(116) The young salesman was very good at ___________his customers to buy the most expensive model.
(A) supplying
(B) satisfying
(C) convincing
(D) mentioning
(117) We are_______________ examining different options for our new business model.
(A) rightnow
(B) surely
(C) currently
(D) possibly
(118) The real estate _____________ is forecasted to improve next year.
(A) homes
(B) portion
(C) market
(D) money
(119) The customer did not ____________which portion of the phone bill he did not understand.
(A) specific
(B) specify
(C) specified
(D) specification
(120) When Joseph received his__________all of his supervisors praised him for his hard work.
(A) inspiration
(B) conspiration
(C) devotion
(D) promotion
(121) After attending the seminar on “The Power of __________” the sales team increased their sales by 75%.
(A) Allusion
(B) Dreaming
(C) Persuasion
(D) Illusion
(122) Ming goes to work early every day because she is much more _____________ in the morning than in
the afternoon.
(A) happily
(B) optimistic
(C) productive
(D) pessimistic

(123) Your ______________ is guaranteed, or we will refund your money 100%.
(A) satisfy
(B) satisfactory
(C) satisfied
(D) satisfaction
(124) The three companies competed _________ each other for the contract.
(A) for
(B) with
(C) among
(D) around
(125) The ___________ of not following the client’s specifications were severe; they lost the million
dollar contract.
(A) consequence
(B) sequence
(C) affluence
(D) excellence
(126) Sara will only _____________ appliances that are energy-efficient.
(A) purchasing
(B) purchase
(C) purchased
(D) purchases
(127) The customer considered ____________ the DVD player but decided that he did get a good deal after all.
(A) playing
(B) winning
(C) returning
(D) buying
(128) Please protect yourself from internet scams_________getting detailed information about the seller.
(A) whereby
(B) until
(C) by
(D) with
(129) After _________the three warranty options, Henry decided to go with the 5 year plan.
(A) considering
(B) consideration
(C) considerable
(D) considered
(130) My health insurance policy did not ___________ my surgery.
(A) protect
(B) cover
(C) unveil
(D) undo

(131) What is the ___________date on this milk? It tastes sour.
(A) expiration
(B) good
(C) bought
(D) purchase
(132) The owner _________ visits other stores to see how they display their products.
(A) blankly
(B) abidingly
(C) actively
(D) frequently
(133) If your TV breaks down within 30 days of your purchase, the store is_____________to give you
your money back.
(A) requirement
(B) requires
(C) require
(D) required
(134) The new business plan ___________________ the needs of the community.
(A) proposes
(B) explains
(C) addresses
(D) searches
(135) We will try to avoid filing for bankruptcy at all _________________.
(A) reasons
(B) costs
(C) support
(D) stores
(136) The business plan did not address how the company was going to ________new products.
(A) develop
(B) development
(C) developer
(D) developed
(137) The owner of the company ________________each employee’s performance every year.
(A) searched
(B) filed
(C) evaluated
(D) organized
(138) After three unsuccessful bids, our fourth bid ________ accepted by the fortune 500 company.
(A) is
(B) was
(C) has
(D) am

(139) I will _______________ how to operate this new shredding machine.
(A) demonstrated
(B) demonstration
(C) demonstrator
(D) demonstrate
(140) The seminar presented different ___________________ to reach a new market.
(A) roles
(B) substitute
(C) strategies
(D) arguments
PART 6
Directions: Read the texts that follow. A word or phraseis missingin someof the sentences. Four answer
choices aregiven below each of the sentences. Select the best answer to complete the text. Then mark
the letter (A), (B), (C), or (D) on your answer sheet.
Question (141)
Advertisement
Are you tired of constantly usingmore minutes than what is allowed in your cell phone plan? Do you want a
plan that is truly unlimited? Do you want plan that has unlimi ted minutes, unlimited texts, unlimited video
and picture messaging_____________having to pay an arm and a leg?
(A) throughout
(B) without
(C) between
(D) toward
Question (142)
Freewirenowintroduces aplan thathasall the___________cell phoneusers want withouttheexpensivecost.
(A) tools
(B) gadgets
(C) features
(D) texting

Question (143)
With the new Freewire plan,you get unlimited minutes for domestic calls and a special discountfor
international calls.You also get unlimited texting and unlimited video and picture messagingfor a monthly
fee of $99.99. For a limited time, if you sign a two year contract, we will also ____________ a new Silverberry
phone for free. Imagineowning the new Silverberry phone for absolutely free. This offer is only availablefor
until May, so hurry and visitany Freeiwirestore near you.
(A) give
(B) present
(C) throw
(D) include
Question (144)
Promotion Email
To: All Sales Employees
From: Amanda Winthrop
Date: December 20
Re: Bonus
Dear Sales employees:
I want to congratulateyou on another successful year!Due to your hard work, we have again achieved the
_____________of sellingthe most number of laptops in the Midwest region.
(A) record
(B) plan
(C) sales
(D) purpose
Question (145)
Headquarters has recognized your efforts and approved a 10% bonus for all of you! This bonus will be added
to your paycheck next month. I am extremely proud of each and every one of you. Headquarters is also
determining a salary increasefor all sales employees based on their yearly ___________ reviews.
(A) negative
(B) positive
(C) academic
(D) performance
Question (146)
I have submitted your performance evaluations to headquarters,and the salary increase
announcements should be made in the ________ future.
(A) near
(B) far
(C) further
(D) close

I want thank you again and encourage each of you to make next year another successful year!
Best Regards,
Amanda Winthrop
VP, Sales
Question (147)
Real Bank
Are you tired of havingto listen to one recordingafter another when you call your bank? Do you get
____________with all thenumbers you need to push in order to just find the balanceof your account?
(A) tired
(B) frustrated
(C) accustomed
(D) mutilated
Question (148)
Do you wish sometimes that you can speak to a real,liveperson? Well, at Real Bank you can. You can reach a
live customer service representative anytime of the day, 24/7. We believe our customers __________the
best service.
(A) deserving
(B) deserve
(C) deserved
(D) deserves
Question (149)
We don’t believe you need to waste your time navigatingthrough a complicated phone tree justfind the
balanceon your account or for any other needs. Every time you call us,all you need to do is push “0” in
order to speak __________ a liveperson.It’s that easy. So, what areyou waitingfor? Call us!
(A) with
(B) of
(C) to
(D) for
Question (150)
Reservation Confirmation
Autsin Hotel
1111 Francy Street
Austin, TX 7777
May 27
Dear Mr. Smith,
Enclosed,pleasefind a copy of the reservation confirmation form. We are holdingthe BigEvent Conference
Hall for you from August 10 to the 16th
.In order for us to __________ this reservation,you will need to fill out

the form and send us a check for $2,300.
(A) confirmation
(B) confirm
(C) confirmed
(D) confirms
Question (151)
This amount is 10% of the total priceof the conference hall for your event. As I mentioned over the phone,
the maximum _____________for the conference hall is300 people.
(A) number
(B) seats
(C) capacity
(D) people
Question (152)
If you should requireadditional seating,we areableto open up the adjacenthall for 100 more people. We
will notbe ableto accommodate more than 400 people. The meal options are also included on this form.
Pleasemake sureto fill outthis ______________ and informus of your meal choices.
(A) contract
(B) memo
(C) confirmation
(D) section
Should you have any questions,pleasedo not hesitate to contact me.
Sincerely,
Frank Vandersleet
Conference Manager
PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, letters,
and advertisements. Each text is followed by several questions. Select the best answer for each question and
mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 153-154 refer to the followingnotice.
IMPORTANT TERMS:
1) Room cancellations must be made in writing, twenty (20) days prior to your arrival date.
2) If you do not cancel your reservation, you are financially liable and will be charged for
your reserved stay for up to three (3) days.
3) Guests may not transfer reservations to a third party in the event of a cancellation.
4) Nonrefundable payment for entire stay is due at time of check-in.
5) If you do not agree with our terms, please do not sign this confirmation form.
6) A signed confirmation form & credit card number will guarantee your room.
(153) Whatis the purposeof this notice?
(A) To inform guests on how to reserve a room
(B) To inform guests of a new policy
(C) To inform guests of the terms of cancellation
(D) To inform guests on how to pay for their reservation
(154) In order to cancel a reservation,the guest must:
(A) Call the reservation office 20 days before they arrive
(B) Call the reservation office 3 days before they arrive
(C) Send the hotel a written notice 20 days before they arrive
(D) Send the hotel a written notice 3 days before they arrive
Questions 155-158 refer to the followingadvertisement.
Exceptional Mexican Food………….El Torrito
Under New Ownership
Open 7 days a week, 10 am to 10 pm
COUPON COUPON COUPON
$5 off 50% off Free Children’s Meal
Any order over $15 with this Buy 1 meal and get 2nd
one With a purchaseof an adult
coupon. 50% off. meal.
Not valid with any other offers. Not valid with any other offers. Not valid with any other offers.
Offer good until Feb. 14 Offer good until Feb. 14 Offer good until Feb. 14
(155) Whatis the purposeof this advertisement?
(A) To encourage customers to eat more Mexican food
(B) To advertise a new restaurant
(C) To attract more children to the restaurant
(D) To attract more customers to the restaurant

(156) What will the customers receive if they spend more than $15?
(A) 50% off their meal
(B) A $5 discount on their bill
(C) A free children’s meal
(D) A free second meal
(157) What will happen after February 14?
(A) There will be a new owner
(B) The coupons will no longer be valid
(C) The restaurant will offer a new menu
(D) The restaurant will change their business hours
(158) Why can’tthe customer use two coupons together?
(A) The coupons are only valid at the El Torrito
(B) The coupons expire on Feb. 14
(C) Each coupon is not valid with other offers
(D) It is the restaurant’s policy
Questions 159-161 refer to the followingannouncement.
Winter Wonderland
January 22
10 am to 3 pm
All employees are invited to Rittco’s annual team-building day. Join us for a fun
day of ice skating. Bring your family and enjoy a day at Uncle Jack’s Skating Park.
Ticketsinclude:
Skate Rental
2-30 minute skating sessions
Hayride
Lunch
Cost: $7 for each adult and $4 for each child under the age of 10.
Please make your reservations by January 18.
You can send an email to Janine in Human Resources.
(This event is only open to employees and their family members)
(159) Why is the company holdingthis event?
(A) To encourage the employees to skate more
(B) To build team-work between the employees
(C) To help struggling families
(D) To support Uncle Jack’s Skating Park

(160) The event is only open to?
(A) Employees
(B) Employees and their friends
(C) Employees and their family members
(D) Employees and their spouses
(161) If 2 parents and their 6 and 11 year old child attend, how much will it cost?
(A) $22
(B) $24
(C) $28
(D) $18
Questions 162-165 refer to the followingmemo.
Memo
To: All Staff
From: JudyLawrence
Date: June 1
Re: New electronic memo format
There have been manycomplaints of not being able to understandthe interoffice memos. Inorder to increase
interoffice communications, we have developedguidelines for all memos. These guidelines will take effect immediately.
• Concisely state the purpose of the memo in the subject line.
• The first paragraph of the memo should summarize the purpose of your memo.
• Use professional, simple, and polite language.
• Proofread your memo for any mistakes.
• Run the spell checker on your program.
• Address the memoto the person(s) that willbe responsible for taking action and CC all others that
need to know about the action.
• Keep the memo to only one page. If you have additional information, attach a file.
We hope these new guidelines willincrease our communicationandinturn increase productivity. If you have any
questions, please donot hesitate to contact me. Thank you.
(162) Whatis the purposeof this memo?
(A) To inform the staff to communicate effectively
(B) To advise the staff of new email procedures
(C) To inform the staff of a new memo format
(D) To inform the staff of new vacation guidelines
(163) What should you do if your memo is over two pages long?
(A) Make sure it’s well organized
(B) Inform the recipients that it’s more than two pages long
(C) Use smaller fonts
(D) Put the main points on one page and attach a file
(164) Why did Judy Lawrence implement these new guidelines?
(A) The employees did not know how to send a memo
(B) The old memo format was hindering communication

(C) The employees asked for a new format
(D) She was new to the position and wanted to start fresh
(165) If you have five people that will receive the memo, whose name should you put on the “To” field?
(A) Put all five names in the “To” field
(B) Put the person(s) that will take action in the “To” field, and CC all others
(C) List two names on the “To” field and put the other three names on the “CC” field
(D) Send the memo to Judy Lawrence and put the five names on the “CC” field
Questions 166-168 refer to the followingagenda.
Vital Software Company
Information meeting of new products
November 3, 9 am to 12 pm
Agenda
1. Introduction – Yuri Petrov
a. Introductions
b. Review agenda and objectives
2. History of company – James Podell
a. Briefly present how company began
b. Share mission statement and where the company is headed.
3. Project Overview – Shakra Singh
a. Introduce development schedule
b. Introduce marketing strategy and target countries
4. Training & Consulting– Mary Kim
a. Introduce training sessions for new employees
b. Consulting schedule for companies interested in product
5. Wrap up – Yuri Petrov
a. Question and Answers
b. Distribute handouts
c. Announce time and date for next meeting
(166) Why was this meeting held?
(A) To talk about new products
(B) To talk about new training programs
(C) To train engineers
(D) To review a contract
(167) Who would be the best person to help you schedule a meeting to review the product?
(A) Yuri Petrov
(B) James Podell
(C) Shakra Singh
(D) Mary Kim

(168) Whatis Shakra Singh probably in chargeof?
(A) Publicity
(B) Legal Advice
(C) Advertising
(D) Software
Questions 169-172 refer to the followingletter.
May 15, 2003
Global DistributionInc.
1718 MadisonWay
Huntville,Maryland21031
Attention:KirkD.Witt
Re: Terminationof DistributionAgreementdated February4, 2001
Dear Kirk:
NewWorldisin the processof consolidatingourdistributorsanddue tothe launchof our new
product,The Pincher,we have decidedtoterminate ourcontractwithGlobal Distribution.Under
Section1.4 of the distributionagreementdatedFebruary4,2001, New Worldmay terminate the
contract anytime witha30 day writtennotice.Thisletterservesasnotice thatthe terminationwill
be effective asof June 16, 2003.
Thank you,
RobertS. Fountain,Esq.
NewWorld
(169) Who wrote the letter?
(A) A distributor for Global Distribution
(B) A tax preparer for Global Distribution
(C) An attorney for New World
(D) The CEO for New World
(170) The word consolidating in line1 is closestin meaningto
(A) recommending
(B) selling
(C) scheduling
(D) combining
(171) Why does New World want to terminate the contract?
(A) They have a new product
(B) They have a new distributor
(C) They have a new agreement
(D) They have a new owner

(172) Whatwill happen on June 16, 2003?
(A) The new product will be launched
(B) The contract will end
(C) The contract will end 30 days later
(D) Global Distribution will get a new contract
Questions 173-175 refer to the followingjob announcement.
Marketing Assistant
DesignTech is a fast-growingadvertisingagency.Our company has won three years in a row the Adfly award
honoring creative ADVERTISING in package design, print, radio and television. We currently have a position
open for a marketing assistant.
Position Responsibilities:
• Administrative duties in support of the Vice President of Marketing including travel coordination
• Prepare presentation materials for meetings and conferences
• Assist with coordinating activities and events related to the Marketing Department
• Must be flexiblewith an ever changingenvironment – ableto multi-task and change direction quickly.
Position Qualifications:
• BA/BS degree preferred
• Proven advanced proficiency in Word, Excel, PowerPoint, Outlook, Visio
• Ability to work independently
• Excellent communication and interpersonal skills as well as good decision making skills
• Outstanding organizational and time management skills; exhibit accuracy when working with details
Anyone interested in the position should send a resume alongwith a cover letter to jobs@designtech.com.
(173) In order to apply for this position, a candidate must have the following requirement?
(A) A college degree
(B) A background in advertising
(C) Presentation skills
(D) Attention to details
(174) The marketing assistant will be required to?
(A) Be present for all meetings and conferences
(B) Coordinate activities and events for the VP of marketing
(C) Work in a fast-paced environment
(D) Make travel arrangements for the company
(175) Adfly is an award given to
(A) Marketing Assistants
(B) Radio and Television companies
(C) Marketing Companies
(D) Advertising Companies

Questions 176-177 refer to the followingfor salead.
Used Titus Racer X full suspension XS mountain bike - $1800
This bike is very well built,lightweight and fast.It’s a full suspension bicyclethatclimbs hillsreally well and
feels very comfortable. Many have reviewed this as one of the few best full -suspension bikes outthere.
I bought this bike used from a woman in California. Shehad 4 other mountain bikes and this one was sittingin
the garage. Since purchasingthebike in June 2008,I’ve put fewer than 100 miles on it.Since moving to Texas,
I no longer have time to ridethis bike. I have also put on new tires and breaks. You can’t get a better deal for
your money.
This is an XS women’s bike so it will fita petite woman (5’3 or under) or a child.The priceis not negotiable.
(176) The owner of this mountain bike is probably?
(A) A petite man
(B) A petite woman
(C) A tall woman
(D) A tall man
(177) Why is the owner selling the bike?
(A) The owner bought the bike used
(B) The owner moved to California
(C) The owner does not have time to ride the bike
(D) The owner has 4 other bikes
Questions 178-180 refer to the following memo.
MEMO
Date: August 1, 2008
To: All Employees
From: Vice Presidentof Human Resources
Subject: Company shutdown
As you know, it is our policy to closefor vacation for a two- week period duringthe month of August. This year,
the offices and the plantwill be closed from August 11 th
to August 24th
,and we will reopen August 25th
.All
employees who have been with us for one year will be paid in full for the two-week period.
Employees who haveworked lessthan a yearbutmorethan fivemonthswill bepaid for oneweek of the vacation.
Employees who havebeen with thecompany for ten years or moreareentitled to one additional week of
vacation,whichthey may takeata timethatis mutually convenientfor themand their departments.
We recognize the importanceof rest and recreation, so itis our sincerehope that you will enjoy this period
of vacation.

(178) Why did the VP of Human Resources write this memo?
(A) To inform the employees of the date of the two-week company shutdown
(B) To encourage the employees to take their two-week vacations during August
(C) To explain why the plant will be closed for two weeks
(D) To explain why the company will shut down
(179) Who will NOTbe paid in full for the two-week period?
(A) Employees that have been with the company for at least one year
(B) Employees that have been with the company for at least ten years
(C) Employees that have been with the company for less than five months
(D) Employees that have been with the company for over five months
(180) Whatis the probablereason the company is shuttingdown for two weeks?
(A) To encourage employees to work harder
(B) To increase sales
(C) To encourage competition
(D) To encourage employees to rest
PART 7B
Questions 181-185 refer to the following advertisement and email.
The Vacation of Your Dreams!
Imagineyourself experiencing the warm, salty breezes of the Caribbean Sea as you take in the sunsetfrom the
upper level of a vastcruiseship!You’ll be ableto toastto another day in paradise as the sun melts into the
crystal bluewater and the night lifeawakes aboard an all-inclusive5 day/4 night cruiseof the Bahaman Islands.
The ship leaves from Miami,Florida brightand early on Saturday,September 18th
and travels through the
tranquil waters of the Caribbean,stoppingatthree ports of call including:Freeport, Nassau,and Andros Town.
(The ship returns to Miami on Wednesday, September 22nd
.) Shopping,dining,and local attractions awaityou
at each and every port. Whileaboard the ship,you will experiencegourmet meals,swimming, gym access,spa
services,organized activities and games,excitingnight life,dancing,shows,or… nothing at all!You choose! All
of this is availablefor the low priceof $399/person for insidecabins and $499/person for sea viewcabins.You
may also upgradeto a suitefor $599/person.(Taxes not included.) This is a limited opportunity as the ship will
fill fast,and prices likethis will notbe offered again!How are we abl eto offer paradiseatthis price,you ask?
This is a maiden voyage for our cruiseline,and we are extending savings to you to introduce our services.All
we ask is that you fill outour nightly survey on your experiences on the ship.If you are interested in reserving
your room on a spacious,brand new, luxury cruiseship for its maiden voyage into the Caribbean Sea,please
email me at CarolWatkins@CarribeanCruiseLine.com.The vacation of your dreams is closer than you think!

To: CarolWatkins@CarribeanCruiseLine.com
From: JWerner@gomail.net
Subject: Caribbean Cruise
Dear Carol,
I am very interested in being a part of Caribbean CruiseLine’s maiden voyage, but I have a few
questions before I make reservations with you.
Does the priceincludetransportation to Miami?
1. Do I need to have a passport to go on a cruise?
2. What are the differences in the sea view cabins and the suites?
3. What does the entertainment on the ship include?
I look forward to hearing back from you as I don’t want to miss out on an opportunity likethis!It sounds very
exciting!Thanks in advancefor answeringmy questions.
Sincerely,
John Werner
(181) What are some activities guests can enjoy aboard the ship?
(A) Gourmet meals and shopping
(B) Swimming and Gym Access
(C) Swimming and local attractions
(D) Gourmet meals and local attractions
(182) How much will an upgrade to a suite cost per person?
(A) $399
(B) $499
(C) $599
(D) $699
(183) This cruise if probably best for people who like
(A) An exciting night life
(B) To shop
(C) To relax
(D) All of the above
(184) Why did John Werner write this email to Carol?
(A) He wants to make a reservation for the cruise
(B) He has never been on a cruise before and is nervous
(C) He doesn’t want to miss this opportunity
(D) He needs some clarification
(185) The word opportunity in line 7 of John’s email is closest in meaning to
(A) chance
(B) vacation
(C) cruise
(D) entertainment

Questions 186-190 refer to the followingtwo emails.
To: Patty Raymond < praymond@firstamericanbank.net >
From: Amy Strain < amy_strain@yahoo.com >
Subject: Account #0368338126
Dear Ms. Raymond,
I recently received my bank statement for the month of November, and I have a couple of concerns.I hope you
can help me figure them out.
I noticed on November 10th
I was charged $2.50 to withdraw funds from an ATM insideRiversideMall.Itwas
my understanding,when I opened the account,that I was ableto use any ATM and not accrueservicecharges.
While$2.50 may not seem like a lot, it can certainly add up!
On November 25th
,I noticed that $10.00 was withdrawn from my account,and I cannot figure out why. I work
hard to keep up with my check register, and I’m quite certain that I haven’t bounced any checks.
Your reply is much appreciated because I am really upsetby these charges and withdrawals.I would likefor my
accountto be corrected as soon as possible.
Thank you,
Amy Strain
To: Amy Strain < amy_strain@yahoo.com >
From: Patty Raymond < praymond@firstamericanbank.net >
Subject: RE: Account #0368338126
Dear Ms. Strain,
I am sorry for the confusion regardingyour November statement. Allow me to explain the chargeand
withdrawal so that you understand where they came from.
The ATM fee of $2.50 on November 10th
came from the financial institution thatowns the ATM machine
(National BankingCorp).FirstAmerican Bank allows you to use outside ATMs without incurringany extra
charges,however, we cannot guarantee that there will notbe a charge to your accountfrom the bank that
owns the machine. In this case,National BankingCorp charged you $2.50 sinceyou are not a customer of their
bank. As a customer courtesy, we will credityour account$2.50 to reimbursethis fee. In the future, pleas ebe
sure that you agree to any fees from outsideATMs before completing the transaction.
You were charged $10.00 on November 25th
becausea check you deposited from Cindy White was returned
due to insufficientfunds.Unfortunately, we must withdrawthe money from your accountsincethat check was
returned. Perhaps you can request a new check from the individual,or you may ask for cash or a cashier’s
check to guarantee funds.
I hope your questions have been answered, and I hope that you enjoy being a customer of FirstAmerican. We
are proud to have you as a customer.
Sincerely,
Patty Raymond
Account Representative
FirstAmerican Bank

(186) Why did Ms. Strain write the email?
(A) She is upset about the new bank policy
(B) She has some questions about her account
(C) She wants to change banks
(D) She wants to use her check book at Riverside Mall
(187) The word accrue in the first email, second paragraph, line 2 is closest in meaning to
(A) add
(B) subtract
(C) increase
(D) decrease
(188) Who is Ms. Raymond?
(A) The bank president
(B) A customer
(C) A bank employee
(D) A bank owner
(189) Who charged Ms. Strain $2.50 on November 10th
?
(A) National Bank Corp
(B) First American Bank
(C) Riverside Mall
(D) Cindy White
(190) Why did the bank withdraw $10 from Ms. Strain’s account?
(A) As a courtesy
(B) For using the ATM
(C) As a service fee
(D) For a returned check
Questions 191-195 refer to the followingadvertisement and email.
Grand Opening Contest (Advertisement)
Delectable Deli Grand Opening!
We would liketo welcome you to the grand opening of the newest, freshest, most excitingdeli in town:
Delectable Deli!We will beopen for business startingFebruary 12,2010,and we would lovefor you to join us!
Our hours of operation are from 11:00 – 2:30 Monday through Saturday for lunch and 5:00 – 9:00 Monday
through Thursday for dinner. We will haveextended hours Friday and Saturday (9:00 – 11:00) for drinks and
entertainment on the patio.
Our menu includes fresh and creativesalads,sandwiches,and soups for the lunch hours and an extensive
menu of entrees for the dinner hours.We will havea daily lunch and dinner special thatwill betoo good to
pass up,but if you do we will understand becausethe rest of the menu is fabulous,as well!Weare located in
The Commons shoppingcenter atthe Southwest entrance.
Now for the fun!Weinviteyou to sign up for our GrandOpeningContest.Simply email usat
DelectableDeli@comcast.netto tell us why you areexcited to havea newdeli intown and whatyou would like

to see from our restaurant.If your name is chosen, you will win one lunch or dinner (your choice) per week
through the 2010 year! In this economy, who wouldn’t be excited to win that? We look forward to seeingand
hearingfrom all of you!
Dana Dawson,Owner/Operator
DelectableDeli
(813)547-9832
To: DelectableDeli@comcast.net
From: A_Smith@yahoo.com
Subject: DelectableDeli Contest
I am so excited to hear about your opening next week, and I look forward to tryingout your new deli.I would
love to put my name in the hat to win your awesome contest! Your deli is justdown the street from where I
work, and not too far from my home. It would be so convenient to frequent your establishment.I love the
idea of “fresh and creative” foods, and I look forward to seeingthe things that you offer. I really would liketo
see some flavored teas and small desserts offered to go alongwith what sounds to be an interestingmenu
already.Itis important, in my opinion,to help support local eateries and entrepreneurs, so I plan on visiting
your deli – win or lose!I appreciateyou takingthe time to offer such a contest to show the public thatyou
appreciatetheir business.Lookingforward to your opening soon!
AllisonSmith
(813)547-0179
(191) What is Dana Dawson’s job?
(A) A deli worker
(B) A business owner
(C) An advertiser
(D) A waitress
(192) The word extensive in the advertisement, second paragraph, line 1 is closest in meaning to
(A) wide
(B) broad
(C) variety
(D) delicious
(193) What is the prize for winning the Grand Opening Contest?
(A) A patio
(B) 365 meals in 2010
(C) 52 meals in 2010
(D) One free meal
(194) The word establishment in the email,line3 is closets in meaningto?
(A) A beginning
(B) A deli
(C) A promise
(D) A business

(195) Why did Ms. Smith write this email?
(A) She is excited to visit the deli
(B) She wants to enter the contest
(C) She wants to compliment the owner
(D) She is displeased with the deli’s location
Questions 196-200 refer to the followingtwo letters.
June 10, 2006
Horrizon Cellular
222 Main Street
Windale,AZ
To Whom It May Concern:
I would liketo have my accountclosed so that I may transfer it to Western Wireless.There are several reasons
why I have become unhappy with Horizon Cellular and havedecided to request a transfer to Western.
• I feel the $75 monthly fee is rather exorbitant for the services provided.That money only covers 300
minutes of phone usage! If I want to useany texting options or internet usage, I have to pay on an
individual basis,and thesethings are extremely costly!
• I have too many dropped calls.Your coverage shows that I shoul d have no problem with coverage all
over town, yet calls are dropped on a weekly basis.
• I would like the opportunity to upgrade my phone more often. With your company, I only have that
option once every two years.
• My experiences with customer service have been more than lacking. I haven’t had my questions
answered or my problems resolved.
I hope that you will allow me to close my account without any trouble. I understand that there is a fee for
cancelling, but I do not feel I need to pay the fee since you are not meeting your end of the contract. I look
forward to hearing from you so that I may move on to Western Wireless.
Thank you,
Kimberli Steward
Cellular phonenumber: 915-656-0512
Account number: 0313938128
June 17, 2006
Kimberli Steward
21 Creekway Circle
Plano,TX
Dear Ms. Steward,
Let me begin by extending my regrets that you have had a negative experience with Horizon Cellular.Westrive
to have a cellular company you can enjoy and be proud of. I see that you have listed several items that you are
unhappy with. WhileI am saddened to see so many areas that have caused problems for you, I do appreciate
you bringingthem to my attention. I would liketo offer a free upgrade to you at this time. We also havenew
cellular plansthatdo includetexting and internet usage. Enclosed, you will find a flyer showingthe packages
we offer.

I hope that you will take the opportunity to try one of our packages. If, after trying one of our complete
packages,you are still notsatisfied with our service, I will drop the contract fee so you may try another
company.
Sincerely,
Wesley Grant
CaseManager, Horizon Cellular
(196) Why did Ms. Steward write the letter?
(A) She wants to cancel her contract with Horizon Cellular
(B) She is requesting a new contract with Western Wireless
(C) She is expressing her concerns with the services provided by Western Wireless
(D) She just moved and needs new cellular service
(197) Why can’t Ms. Steward upgrade her phone every year?
(A) It’s a new phone
(B) It’s not part of her contract
(C) Horizon Cellular doesn’t have many phones
(D) She is a picky customer
(198) Why does Ms. Steward feel she should not have to pay the cancellation fee for closing her account?
(A) Her contract has expired
(B) She thinks Horizon Cellular broke the contract
(C) Western Wireless is offering a better deal
(D) She doesn’t have enough money
(199) The word regrets in the second letter, first paragraph, line 1 is closest in meaning to
(A) anger
(B) gladness
(C) sadness
(D) feelings
(200) Why does Mr. Grant offer Ms. Steward a free upgrade?
(A) He is upset with the services Horizon Cellular has offered
(B) He thinks Ms. Steward is a great customer
(C) Horizon Cellular has made a lot of money
(D) He doesn’t want to lose Ms. Steward as a customer
Tài liệu được chia sẻ bởi: http://dichthuatuytin.com/

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