Delegating in communicatio skill and interpersonal skills

A person authorized to act as
representative for other ,a deputy or
agent.

 Delegation is a communication skill for leaders. It is more usually
understood as a management task. However some of the critical
step in effective delegation are also crucial communication skill.
When delegation goes wrong, its often due to ineffective or
complete a break down in communication.

Delegation is giving responsibility to
someone to carry out task that you
might normally do you self. By
delegation you give other the authority
to do this, but you remain accountable
for the outcome.

Before considering the “how” questions above,
perhaps we need to answer an even more
pressing question. Why delegate in the first place?
There is a common tendency for leaders to try and
keep hold of tasks, activities and processes.

Well, the famous industrialist Andrew Carnegie
provided a powerful answer to this question:
“No person will make a great business who wants to do
it all himself or get all the credit.”

This quote from Carnegie makes two good points.
Firstly, to grow you need to trust other people to
get important things done. Secondly, when you
do delegate and someone is doing the tasks really
well, give them the credit for what they are doing.

Delegation also matters at a practical level. It:
• Releases your time to concentrate on other key
tasks.
• Develops the capability of others in your team.
Leaders delegate both to give themselves more
time to lead, and crucially to help others to
develop and grow in their abilities and
responsibilities.

Delegation is an invaluable tool for leaders.
However, to do it well we must think of it
as a process. This includes several stages and
proper use of a set of communication skills.
Te 5 stages for effective delegation are:
1. Identify the person
2. Select the task
3. Clarify expectation
4. Provide support,encourgement and feed back
5. Review

Here’s why it’s best to leave others to work out how
to do something:
“Never tell people how to do things. Tell them what
to do and they will surprise you with their
ingenuity.”
General George Smith Patton, Jr.
Te 5 stages for delegation provide a structured set of
steps to follow. They identify what is needed to
be done. However, understanding how to delegate
means focusing on the communication skills needed.

Identify the person
 Building trust and understanding.
 Listening and questioning to understand an
individual strength.
Select the task
 Discussion of development need to identify
opportunity.
 Conversion about what task to delegate.

Clarify identification
 Clarify what is required and expected.
 Specify the outcome and key things that need to be
achieved.
Provide support and encouragement
 Encourage question to ensure understanding.
 Be available and listen.
 Provide feed back and encouragement.
Review
 Discuses with the individual how they feel they
have developed.

As a final thought on delegation consider the words of
Theodore Roosevelt..
 Te best executive is the one who has sense enough
to pick good men to do what he wants done, and
 self-restraint enough to keep from meddling with
them while they do it.”

Delegating in communicatio skill and interpersonal skills

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