Deming’s PDCA and Constant Learning
- 1. Deming’s PDCA and Constant Learning
- 2. Deming’s Message “The cause of inefficiency and poor quality is the system, not the employees and it is management’s responsibility to correct the system in order to achieve desired results.”
- 3. Message to Japanese Management 1. Production must be seen as a system encompassing customers and suppliers in a win- win situation. – Customer is the most important part of the system – Suppliers are partners 2. Quality is made in the boardroom – never blame the workers.
- 4. Message to Japanese Management 3. Improving a process creates a chain reaction. 4. Continuous learning and improvement follow the PCDA (Shewhart) cycle. 5. There is a need for trust and cooperation between companies.
- 5. PDCA
- 6. PDCA • Plan – Do- Check – Act • a.k.a Deming Wheel • “problem faced” to “problem solved” • originally by Shewhart but promoted by Deming • used to coordinate continuous improvement
- 7. When to use PDCA • As a model for continuous improvement. • When starting a new improvement project. • When developing a new or improved design of a process, product or service.
- 8. When to use PDCA • When defining a repetitive work process. • When planning data collection and analysis in order to verify and prioritize problems or root causes. • When implementing any change.
- 11. Plan (Understand the Problem) • Is the problem statement clear and accurate? • Has the systematic root cause/s been identified for all legs? Design or revise business process components to improve results. Identifying and analyzing the problem.
- 12. Do (Execute the Plan) • Has the irreversible corrective action/s been implemented for all root cause? Implement the plan and measure its performance. Developing and testing a potential solution.
- 13. Check (Follow-up) • Has the plan been identified to verify the effectiveness of all corrective actions? Assess the measurements and report the results to decision makers. Measuring how effective the test solution was, and analyzing whether it could be improved in any way.
- 14. Act (Standardize) • Has the plan identified been standardized to take all lessons learned across products, processes, plants, functional areas, etc? Decide on changes needed to improve the process. Implementing the improved solution fully.
- 16. Before Hiring • rigorous pre-employment screening
- 17. Before Working • rigorous pre-work training
- 18. Retrain on the Job • Define the job • Setting an appointment • Feedback • Learning style • Communication
- 19. video
- 20. ACTIVITY • In groups of 4, you will be given a scenario and apply Deming’s PDCA and Constant Learning through simulation. • 30 minutes = preparation – Social Services – Medical Clinic
- 21. ASSIGNMENT • STUDY well on Deming’s 14 Principles for Management