Presentation
- 2. WHAT IS QUALITY IMPROVEMENT? a structured approach to evaluating the performance of systems and processes, then determining needed improvements in both functional and operational areas successful efforts rely on the routine collection and analysis of data
- 3. CHARACTERISTICS OF QUALITY IMPROVEMENT Data driven Regards the quantitative approach as the only reliable means to influence the qualitative elements Focuses on processes, not people Involves people as part of the improvement solution
- 4. BENEFITS OF QUALITY IMPROVEMENT Solutions that focus on failures in processes, not flaws in people Reliance on objective, data-driven solutions, rather than subjective opinions, to identify inefficiencies, preventable errors, and inadequate processes Improvements that provide better customer service, increased efficiency, greater safety, and higher revenues Localized focus on testing small, incremental improvements that is less risky than a focus on making changes at one time Data collection to monitor improvement efforts
- 5. FIRST STEP IN THE QUALITY IMPROVEMENT PROCESS? No matter which model you choose or what you call it, planning has to be the first step. You need to decide what problems you want to solve, how you will solve them, and how you’ll know when they are solved.
- 6. QUALITY IMPROVEMENT PLAN Written, long-term commitment to a specific change and may even chart strategic improvement for an organization Defines what your organization wants to improve, how it will make improvements, how it will test for success, and what are the anticipated outcomes and evidence of success
- 7. ELEMENTS OF QUALITY IMPROVEMENT PLAN Defined leadership, accountability and resources Specified data suitable to the goals Evidence-based benchmarks Mechanism to feed collected data to the process Method or tool Structure to keep the plan dynamic and ongoing Attentive staff who listen to needs of stakeholders
- 8. QUALITY IMPROVEMENT STEPS 1) Select a QI Project 2) Assemble a QI Team 3) Develop an aim statement 4) Develop measures 5) Identify change ideas 6) Test change ideas 7) Sustain improvement projects 8) Spread and sustain within organization
- 9. QUALITY IMPROVEMENT MODELS ISO 9001 Six sigma Malcolm Baldridge National Quality Award Toyota Production System (Lean Production) Plan-Do-Check-Act (PDCA) Root Cause Analysis Risk Management
- 10. QUALITY IMPROVEMENT TOOLS Auditing Cause-and-Effect Diagram Checksheet Control chart Five Whys Flowchart
- 11. QUALITY IMPROVEMENT TOOLS Histogram Pareto chart Run chart
- 12. REFERENCES Smartsheet.com (Quality Improvement Process) ASQ Quality Improvement Guide Quality Imrprovement Step by Step Guide
- 13. THANK YOU:)