Design for the Digital Workspace
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Professor Dr. Susan P. Williams from the University of Koblenz-Landau gave a presentation on designs for the digital workplace. The presentation discussed defining the digital workplace, its key elements including organizational strategy, people and processes, and technology platforms. Different designs for the digital workplace were presented, including people-focused and process-focused designs. The digital workplace was described as a shared workplace for all employees that integrates information from diverse systems and supports different kinds of work.
Design for the Digital Workspace
- 1. Berlin, October 16-17 2018 Designs for the Digital Workplace Professor Dr. Susan P. Williams University of Koblenz-Landau
- 2. 2Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams www.ceir.de integrated-business-design.com "Our goal is to conduct high quality research in the area of IT-enabled business change and the digital workplace." “Realising the digital workplace” CEIR & IBD ... leveraging two decades of evidence-based research and industry analysis… to support companies in the design of their Digital Workplace and to help themto bring collaboration to the business
- 3. 3Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams FlorianSchwade PhD Candidate ResearchAssistant SocialCollaboration Analytics Petra Schubert Professor Director of CEIR Business Software SöhnkeGrams PhD Candidate& ManagerUCT Benefitsof ECS Susan Williams Professor Director of CEIR Social Informatics ClaraNitschke PhD Candidate ResearchAssistant SociotechnicalChange JulianMosen PhD Candidate ResearchAssistant SocialBusiness Documents MikeReuther ResearchAssistant SocialProcessMining PatrickNitschke PhD Candidate ResearchAssistant Internetof Things BeritGebel-Sauer PhD Candidate ResearchAssistant InformationIntegration Jan Kiesewalter StudentAssistant MediaandInformation Design CarolinWambach StudentAssistant ProjectSupport Simon Meier StudentAssistant UniConnectPlatform Manager SebastianBahles StudentAssistant CommunicationManager JohannesGlitsch PhD Candidate ResearchAssistant ECSUse Cases
- 4. 4Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams RESEARCH THEMES SOCIAL BUSINESS READINESS TECHNOLOGY ADOPTION & IT- ENABLED CHANGE COLLABORATION USE- CASES & SCENARIOS SOCIAL COLLABORATION ANALYTICS SOCIAL PROCESS MINING BENEFITS REALISATION MANAGEMENT DIGITAL WORKPLACE COMPETENCES INFORMATION INTEGRATION SOCIAL BUSINESS DOCUMENTS INTERNET OF THINGS ENTERPRISE COLLABORATION SYSTEMS AND THE DIGITAL WORKPLACE Digital work & IT-enabled change Collaboration analytics/platform activity Integration
- 5. Workshops Bilateral research Online community 3 types of activities Tofacilitatehigh quality researchthatisrelevant forresearchers andpractitioners University-industry research community 30 industry members Leading ECS using organisations Evidence-based research
- 6. 6Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams DEFINING THE DIGITAL WORKPLACE (DWP)
- 7. 7Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams DWP ECS DRIVERS, BARRIERS, MOTIVATIONS & PAIN POINTS What were the key drivers for your company initiating the ECS project? What are the current barriers for your company in the ECS project?) What are your current personal motivations in this ECS project? What are the current pain points in the ECS project from your perspective? DWP
- 8. 8Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams WHAT IS THE DIGITAL WORKPLACE? DWP is …. Brief description Keywords • • • • • • DWP is …. Brief description Keywords: Collaboration platform Information sharing culture Digital workplace strategy A SHARED WORKPLACE FOR ALL EMPLOYEES
- 9. 9Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams “the place to meet and the central information hub” “Flexible working without limitations and limits” “an efficient way to work” “not defined yet” “defined environment for exchanging information” “networked & efficient work environment” “central entry and exit for communication, information and collaboration” “single point of entry” “central interface” “the future, a competitive advantage, biggest change in the organizational culture” “integrated applications / interfaces” “optional and digital work support” “Collaboration and Communication” “location-independent workplace with equal functions” “the place to do my job!” “the individual digital solution for all participants (internal & external) along the supply chain and specific business need” DEFINITIONS OF THE DIGITAL WORKPLACE
- 10. 10Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams ORGANISATIONAL STRATEGY & DESIGN NEW WAY OF WORKING INDIVIDUALISED/ PERSONALISED SUPPORTS DIFFERENT KINDS OF WORK UNIFIED INTEGRATED & LINKED… LOCATION & DEVICE INDEPENDENT SMART/ INTELLIGENT CHARACTERISTICS OF THE DIGITAL WORKPLACE People & processes Technology platform
- 11. 11Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams ELEMENTS OF THE DIGITAL WORKPLACE ORGANISATIONAL STRATEGY AND DESIGN PEOPLE AND PROCESSES TECHNOLOGY PLATFORM
- 12. 12Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams DIGITAL WORKPLACE DESIGNS
- 13. Focus Content & Communication People-focused Information & Knowledge Management Document Storage (Social) Intranet Ad hoc Teamwork Discussions Central Information Storage Lessons Learned Functional Area Organization Information Exchange Global Information Exchange Focus Processes & Coordination Process-focused Business Process Support Audit Planning Process Optimization Quality Manual Cross-site Collaboration Continuous Improvement Process Store Management Human Resource Management Workshop Organization Integrated Information Management Integration of other Business Software Basic Use Cases Internal Employee Communication Knowledge Management Project Organization Event Management Internal Corporate Communications Idea and Innovation Management Team Organization Software Development Workshop Organization Specialised Use Cases D I G I TA L W O R K P L A C E D E S I G N S Information Exchange & Sharing Documents Portal Solution The Networked Enterprise Platform Project Support Efficiency Tool for Business Processes Multi-Function Integration Platform © CEIR 2018
- 14. Focus Processes & Coordination Process-focused Business Process Support Audit Planning Process Optimization Quality Manual Cross-site Collaboration Continuous Improvement Process Store Management Human Resource Management Workshop Organization Integrated Information Management Integration of other Business Software Focus Content & Communication People-focused Information & Knowledge Management Document Storage (Social) Intranet Ad hoc Teamwork Discussions Central Information Storage Lessons Learned Functional Area Organization Information Exchange Global Information Exchange Information Exchange & Sharing Documents Portal Solution The Networked Enterprise Platform Efficiency Tool for Business Processes Project Support Multi-Function Integration Platform Basic Use Cases Internal Employee Communication Knowledge Management Project Organization Event Management Internal Corporate Communications Idea and Innovation Management Team Organization Software Development Workshop Organization Specialised Use Cases D I G I TA L W O R K P L A C E D E S I G N S © CEIR 2018 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 2425 26 27 28 29
- 15. Focus Processes & Coordination Process-focused Business Process Support Audit Planning Process Optimization Quality Manual Cross-site Collaboration Continuous Improvement Process Store Management Human Resource Management Workshop Organization Integrated Information Management Integration of other Business Software Focus Content & Communication People-focused Information & Knowledge Management Document Storage (Social) Intranet Ad hoc Teamwork Discussions Central Information Storage Lessons Learned Functional Area Organization Information Exchange Global Information Exchange Information Exchange & Sharing Documents Portal Solution The Networked Enterprise Platform Efficiency Tool for Business Processes Project Support Multi-Function Integration Platform Basic Use Cases Internal Employee Communication Knowledge Management Project Organization Event Management Internal Corporate Communications Idea and Innovation Management Team Organization Software Development Workshop Organization Specialised Use Cases D I G I TA L W O R K P L A C E D E S I G N S © CEIR 2018 B R I N G I N G S O C I A L T O B U S I N E S S B R I N G I N G S O C I A L T O B U S I N E S S
- 16. Focus Processes & Coordination Process-focused Business Process Support Audit Planning Process Optimization Quality Manual Cross-site Collaboration Continuous Improvement Process Store Management Human Resource Management Workshop Organization Integrated Information Management Integration of other Business Software Focus Content & Communication People-focused Information & Knowledge Management Document Storage (Social) Intranet Ad hoc Teamwork Discussions Central Information Storage Lessons Learned Functional Area Organization Information Exchange Global Information Exchange Information Exchange & Sharing Documents Portal Solution The Networked Enterprise Platform Efficiency Tool for Business Processes Project Support Multi-Function Integration Platform Basic Use Cases Internal Employee Communication Knowledge Management Project Organization Event Management Internal Corporate Communications Idea and Innovation Management Team Organization Software Development Workshop Organization Specialised Use Cases D I G I TA L W O R K P L A C E D E S I G N S © CEIR 2018 Organisations need to develop a DIGITAL TRANSFORMATION CAPABILITY B R I N G I N G S O C I A L T O B U S I N E S S
- 17. 17Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams A DIGITAL WORKPLACE FOR ALL EMPLOYEES & WORK … that integrates information from diverse systems … that supports work in different contexts
- 18. 18Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams CONCLUDING REMARKS Digital transformation is a continuous process … organisations need to develop a digital transformation capability Next wave is to bring collaboration to the business … from social business to integrated information and the support of core business processes Enterprise collaboration systems are the heart of the digital workplace … but only if they become the hub for integration with other systems The digital workplace is for all employees … how can it be extended to support diverse kinds of work and work practices?
- 19. 19Social Connections 14 | Berlin, 16.10. 2018 Designs for the Digital Workplace Susan P. Williams THANK YOU … October 17, 2018
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