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Design Thinking:
A process for
innovation and leadership
A presentation by Alan Murdock
Design Thinking is
A process
Often organized in three
stags, to be discussed
Iterative
Teams or individuals make
and remake ideas to explore
many possible outcomes
Nonlinear
The process can branch in
multiple directions or circle
back to earlier stages
Coordinated
A timeframe or steps are
organized and tracked by a
leader/coordinator/motivator
Directed
The leader/coordinator may
point toward areas or ideas
to explore
Solution Oriented
The objective of design
thinking is more than critical
thinking. The goal is to
develop applicable
innovations that solve
problems for people
Cheskin Consulting
Cross functional teams use team planning, ideating, and prototyping
Ives Behar
Known for iteration and collaboration of designers and
engineers from the outset of each project.
Ives Behar
Fuseproject has worked on projects for top industry from
the outset.
Ives Behar
And on engaging service projects like the “One Laptop Per
Child” initiative.
James Dyson
Known for pulling things apart, identifying problems and
extreme iteration and prototyping, Dyson is a top seller in
the US vacuum market.
Proctor & Gamble
Known for its Knowledge Management, Proctor & Gamble has
emphasized iteration and revision from the outset. David
Altschul (right) of Character has consulted on P&G brands
using Design Thinking.
Lego Serious Play
By examining its core strengths, Lego branched into
design thinking and innovation consulting.
XPlane
By combining process innovation and illustration
competencies, Xplane uses design thinking to help
businesses refine internal processes.
XPlane
Horizon 2 video game demonstrates variety in autos
Auto industry adopted customer focused design initiatives
as production capacity outstripped demand.
Historically, design has been treated as a
downstream step in the development process –
the point where designers, who have played no
earlier role in the substantive work of
innovation come along and put a beautiful
wrapper around the idea.” Tim Brown
Tim Brown, founder of IDEO “Design
Thinking” in Harvard Business
Review, June, 2008
Design thinking defined: “a
methodology that imbues the
full spectrum of innovation
activities with a human
centered design ethos.”
Tim Brown, founder of IDEO “Design
Thinking” in Harvard Business
Review, June, 2008
“Innovation is powered by a thorough
understanding, through direct
observation, of what people want and
need in their lives and what they like or
dislike about the way particular
products are made, packaged,
marketed, sold, and supported.”
Tim Brown, founder of IDEO “Design
Thinking” in Harvard Business
Review, June, 2008
Design thinking defined: “Design Thinking is a
process of creating and developing new and
innovative ideas in order to solve problems.”
Chong S. K. Lee and Ron Benza
“Teaching Innovation Skills:
Application of Design Thinking in a
Graduate Marketing Course”
Design thinking defined: “[It] is a discipline that
uses the designer’s sensibility and methods to
match people’s needs with what is technologically
feasible and what a viable business can convert
into customer value and market opportunity.”
Chong S. K. Lee and Ron Benza
“Teaching Innovation Skills:
Application of Design Thinking in a
Graduate Marketing Course”
Design Thinking Process
Inspiration Ideation
Implementatio
n
Empathy for context of
problem
Generation of insights
Creativity
Collaboration
Rational analysis
and solution design
fitting the problem
context
Production
requirements
Cost
Distribution
Installation
Service
Design thinking slideshare
IDEATE
DEFINE
MEASURE
ANALYZE
IMPLEMENT
CONTROL
Cost Risk
Standard business innovation
funnel
Business’s idea
of the
Design process
Is in ‘implementation’
Design
Publish, print
install
Stanford crash course in Design Thinking
My interpretation of the design thinking process
✘Listen/play
✘Iterate/play/listen
✘Refine/listen/define
Divergence before convergence
Design Problem:
There are so many digital resources in the
online library, students don’t know where to
start. Desired outcome: Without redesigning
the online website, design a process that will
result in students joyfully seeking out, engaging
with, and promoting to their peers existing
resources in the library collection.
Jonny Ive, senior VP of design, Apple
Edison Laboratory
A complex idea can be conveyed with just a single still
image, namely making it possible to absorb large amounts
of data quickly.
Design
Thinking
Thank you!
Design
Challenge
Create
The assignment

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Design thinking slideshare

  • 1. Design Thinking: A process for innovation and leadership A presentation by Alan Murdock
  • 2. Design Thinking is A process Often organized in three stags, to be discussed Iterative Teams or individuals make and remake ideas to explore many possible outcomes Nonlinear The process can branch in multiple directions or circle back to earlier stages Coordinated A timeframe or steps are organized and tracked by a leader/coordinator/motivator Directed The leader/coordinator may point toward areas or ideas to explore Solution Oriented The objective of design thinking is more than critical thinking. The goal is to develop applicable innovations that solve problems for people
  • 4. Cross functional teams use team planning, ideating, and prototyping
  • 5. Ives Behar Known for iteration and collaboration of designers and engineers from the outset of each project.
  • 6. Ives Behar Fuseproject has worked on projects for top industry from the outset.
  • 7. Ives Behar And on engaging service projects like the “One Laptop Per Child” initiative.
  • 8. James Dyson Known for pulling things apart, identifying problems and extreme iteration and prototyping, Dyson is a top seller in the US vacuum market.
  • 9. Proctor & Gamble Known for its Knowledge Management, Proctor & Gamble has emphasized iteration and revision from the outset. David Altschul (right) of Character has consulted on P&G brands using Design Thinking.
  • 10. Lego Serious Play By examining its core strengths, Lego branched into design thinking and innovation consulting.
  • 11. XPlane By combining process innovation and illustration competencies, Xplane uses design thinking to help businesses refine internal processes.
  • 13. Horizon 2 video game demonstrates variety in autos Auto industry adopted customer focused design initiatives as production capacity outstripped demand.
  • 14. Historically, design has been treated as a downstream step in the development process – the point where designers, who have played no earlier role in the substantive work of innovation come along and put a beautiful wrapper around the idea.” Tim Brown Tim Brown, founder of IDEO “Design Thinking” in Harvard Business Review, June, 2008
  • 15. Design thinking defined: “a methodology that imbues the full spectrum of innovation activities with a human centered design ethos.” Tim Brown, founder of IDEO “Design Thinking” in Harvard Business Review, June, 2008
  • 16. “Innovation is powered by a thorough understanding, through direct observation, of what people want and need in their lives and what they like or dislike about the way particular products are made, packaged, marketed, sold, and supported.” Tim Brown, founder of IDEO “Design Thinking” in Harvard Business Review, June, 2008
  • 17. Design thinking defined: “Design Thinking is a process of creating and developing new and innovative ideas in order to solve problems.” Chong S. K. Lee and Ron Benza “Teaching Innovation Skills: Application of Design Thinking in a Graduate Marketing Course”
  • 18. Design thinking defined: “[It] is a discipline that uses the designer’s sensibility and methods to match people’s needs with what is technologically feasible and what a viable business can convert into customer value and market opportunity.” Chong S. K. Lee and Ron Benza “Teaching Innovation Skills: Application of Design Thinking in a Graduate Marketing Course”
  • 19. Design Thinking Process Inspiration Ideation Implementatio n Empathy for context of problem Generation of insights Creativity Collaboration Rational analysis and solution design fitting the problem context Production requirements Cost Distribution Installation Service
  • 21. IDEATE DEFINE MEASURE ANALYZE IMPLEMENT CONTROL Cost Risk Standard business innovation funnel Business’s idea of the Design process Is in ‘implementation’ Design Publish, print install
  • 22. Stanford crash course in Design Thinking
  • 23. My interpretation of the design thinking process ✘Listen/play ✘Iterate/play/listen ✘Refine/listen/define
  • 25. Design Problem: There are so many digital resources in the online library, students don’t know where to start. Desired outcome: Without redesigning the online website, design a process that will result in students joyfully seeking out, engaging with, and promoting to their peers existing resources in the library collection.
  • 26. Jonny Ive, senior VP of design, Apple
  • 27. Edison Laboratory A complex idea can be conveyed with just a single still image, namely making it possible to absorb large amounts of data quickly.