The document outlines the 6 key stages of the design thinking process:
1. Empathy - understanding users' perspectives through conversations and immersing oneself in their environment.
2. Define - articulating the problem statement from a human-centered perspective after synthesizing research.
3. Ideate - brainstorming creative solutions without constraints through sketching, adapting existing designs, and analytical approaches.
4. Prototype - creating small-scale versions of ideas through specifications and discussions to uncover user experience problems.
5. Test - testing prototypes with real users to generate data through iterations, changes, and refinements.
6. Case studies - examples provided of how companies like Bank of America, Airbnb