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- 1. Deterministic Solutions Presales & Postsales support
- 2. Agenda Sales Activity Generation Account Retention Activities Personal Background
- 3. Overview – Sales Activity Generation New Lead generation Company profiling Entry point identification Initial contact Fact finding call Email follow up Account Manager handoff
- 4. Overview – Account retention Customer Quality Assurance Semi-annual company record’s update Annual renewal notices Additional opportunities – Account Manager handoff
- 5. Company Profiling Management team Product relevance Corporate Revenue Public filings Press releases New Hire Openings Corporate newsletters
- 6. Entrypoint Identification Multiple targets VP & Executive Director Line Manager Engineers Administrative
- 7. Initial Contact Fact finding call Pre-qualification Target verification Product verification Creating the need Email Confirmation CRM Entry & Account Manager handoff
- 8. Account Retention Customer Quality Assurance Support incidence follow up phone call Quality Assurance “Rating cards” email Semi annual company records update Changes in personnel Changes in projects New projects
- 9. Account Retention Annual Renewal Notices Phone call Email follow up Account Manager handoffs New opportunity discovery Problem accounts turn over
- 10. Personal Background Direct Sales Worldbook Encyclopedia The Showplace – (Pottery Artwork) Call-in Center AOL Help Desk Merck-Medco Corporate Management Worldbook Encyclopedia Las Vegas Hilton, Flamingo Hilton, Monte Carlo Entrepreneurship The Showplace Citgo Service Stations Custom PC Sales
- 11. Personal Background Business Skills Customer categorization Customer needs fulfillment Personnel Management Recruiting Training Fairs & Tradeshow Management P&L Responsibilities
- 12. Personal Background Technical Skills Sales Force, Upshot, CRM on Demand, Custom CRM applications Microsoft Office applications Casino Database Dataentry PC Assembly, Installation and Configuration
- 13. Deterministic Solutions Jeannette Fitzgerald [email_address] www.deterministicsolutions.com T: 860 481 4858