Digital Communication 2010
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Digital communications in 2010 will see the continued growth of social media platforms like Facebook and Twitter, though their novelty may wear off. Real-time search indexing social media and other sources will become more common. Intranets will open up to external partners and customers. Content will increasingly be freed from web pages and distributed across various platforms. Augmented reality applications will provide additional information to enrich real-world experiences, though the technology remains nascent.
Digital Communication 2010
- 1. Digital Communication 2010 www.ruiventura.com
- 3. 1. Everyone Engages with Everyone 2. Anywhere, Anytime 3. Everyone is Empowered to Share 4. Everyone is a Producer 5. It’s all about Me & You www.ruiventura.com
- 4. How do we engage digital based on that Vision ? www.ruiventura.com
- 5. LISTEN Strategy Briefing Are you listening ? What are people saying about your organisation and/or brands ? How are they engaging with your organisation and/or brands throught the digital space ? How do they reach you and reach out to you and how do they consume your information and/or communication ? Who is influencing the perception and reputation of your brand/organisation ? Where is the next crisis breweing ? Who and where are your supporters and how to they wish to engage with you ? Who is actually managing your brand ? The most important thing in communication is to hear what isn't being said. Peter Drucker Imagem por Jonas Christian Hansen www.ruiventura.com
- 6. CONNECT How are you connecting ? Have you established an own presence strategy ? Have you begun to explore the «outer» digital space ? How do you establish a link between presence, sharing and engagement ? How do you evaluate the sucess of your connection and interaction points ? How do connect beyond the tradition presence ? Are you a member of your stakeholders’ communities ? How do you manage the multitude of online connection points ? Imagem por Steve Kay www.ruiventura.com
- 7. SHARE What are you sharing ? Have you reviewed the added value that your organisation and/or brands can give to the community ? Have you outlined what you are able to share and how you will do so ? Have you begun to develop a trully multimedia content development, management and sharing strategy ? Who are the sources of your content ? With what content will you be making a difference ? Has your organisation become a content producer ? Have you ? We are what we share. Charles Leadbeater Imagem por Mr. Kris www.ruiventura.com
- 8. ENGAGE How will you engage ? Have you considered how to engage the new digitally empowered stakeholders ? Have you embraced a new bi-direcctional communications culture ? Have you begun to engage your colleagues through and towards social media ? Have you been accepted by the tribes ? Do you know what to expect from the online communities ? How will you measure your engagement ? Have you defined your new set of rules in this brave new world ? Imagem por Siebuhr www.ruiventura.com
- 10. The Art of listening, Learning and Sharing
- 16. Digital Trends 2010 www.ruiventura.com
- 17. #1 Social media
- 19. Facebook was more fun when you got new friends every day. Now that all your friends are digitally secured, we enter the ”same story” stage. Relax! social media is not going to end or even slow down in 2010, on the contrary. But the sheer thrill of something brand new will start to wear off.
- 21. Facebook is like the first couple of wild parties you went to as a teenager, and now you’re at the stage where you’re more likely just out for a dinner with your friends.
- 23. Social media is growing, and like people growing means more maturity and more boring stuff. Although useful, Twitter is too much like Tamagotchi. It will grow in certain segments, but remain a niche service. Those in the know will have their own parties and lists, but you can always watch from the sidelines.
- 25. Or not? Why? You continuously check your page to watch pics, click on links and write status updates to get comments. This is kind of fatigating. Why not? Although its time-waster, the fact is that social media sites own our network of friends, photos and conversations. Now its hard to go somewhere and start-over. Just keep feeding us easier ways to brag, stalk and chat, and we’re in. Remember: Five years ago we had no YouTube, no Facebook, no Flickr or Twitter. Things change quickly.
- 27. This big search trend is on track to reach the business world in 2010. We live in a demanding society for real- time information, whether its news headlines, TV programming or twitter messages. It’s no longer enough to search archives search must be updated with real- time information.
- 28. Both Google and Microsoft have started indexing Twitter and Facebook updates in real time.
- 29. Also increasing is “Social search”. But for this to work, we have to enter what’s called$ “the semantic web” (i.e. search 2.5) where different applications share the same data about your social network. This is needed to ensure relevancy for each user, whatever the source of the content.
- 30. Why?: Microsoft has already struck a deal with both Twitter and Facebook, and Google is not far behind. Why not?: How will all this content be ranked? Using the social graph is harder when you don’t have direct access to the network. And do we really want our opinions and gripes to be indexed and searchable by all?
- 31. #3 Intranets Are over (As we know it)
- 32. Most new knowledge in companies is brought from the outside world, through relationships with people in other communities and organizations. Yet, most intranets today are designed as closed networks accessible only to employees.
- 33. This can result in employees who tend to get more and more similar in the way they think. The next generation of intranets will support knowledge networks that go beyond the company itself, and be opened up to outside specialists, partners and customers for the mutual exchange of content and ideas.
- 34. Why?: The idea of open enterprise has been with us for some years – it’s about time that intranets caught up. Why not?: There is still a strong need to protect ideas from the prying eyes of ”outsiders”. The content must be of interest to your external partners. Some bold first moves are needed but we really see this grand opening happening within a few years.
- 36. Content elements are increasingly becoming freed from the fading concept of web pages – they appear in feeds, get embedded in a variety of social media and are viewed directly in search results. Where content originates is no longer so important, it is far more decisive who recommended it to us. That is mostly a good thing; we can trust the opinions of our friends and the best content can now bubble up from anywhere and anyone. On the other hand, source criticism becomes tough, and disinformation and hidden advertising are even harder to spot.
- 37. Why?: The syndication of content is a natural and inevitable consequence of the sharing nature of the social web and the diminishing reign of The All Mighty Page . New services offer more efficient notification and updates, as well as up-stream feedback and commenting. Why not?: The original context of the content is still important to give it meaning, and it’s hard to maintain content with no home. And what tools will help us navigate through this bombardment of information? Google? Twitter? There are still plenty of loose ends.
- 39. VR never took off and now we get AR instead, enriching our reality with virtual services. Examples include mobile applications to serve as your guide while you stroll through a museum. AR got off to a slow start, and will remain just hype for some time – but it has already proven its usefulness especially in geo-location based services.
- 40. Why?: The user experience gets better with added information and this has huge commercial potential. Why not?: For some, these services will only be disturbances to the ”real” experience.
- 42. The instant success and fast adoption of streaming services like music site Spotify is no coincidence. Spotify is faster, simpler and more user friendly than BitTorrent. Similar services for movies are next in line, and we believe games will soon be there too. There are still huge issues related to making money from such services, but the fact that the industry is finally creating legal services that outsmart the illegal ones in terms of quality of content, functionality and user experience is a big step in the right direction.
- 43. Why?: With more and more connectivity everywhere, streaming of media content is the only way to go. Subscribers are possibly the most difficult customers you can win – but once they’re in, they’re steady income (practically) forever. Why not?: People are extremely reluctant to pay for anything on the internet. As newspapers have learned to their pain, there’s always someone else willing to provide content for free
- 45. Most collaboration tools like SharePoint, Lotus Live and even Google Wave are still too fresh to set up and use. In 2009 we saw the breakthrough of simpler tools like Yammer (an internal Twitter-like service for companies) which encourages more spontaneous communication and collaboration. We’ve also started to see more domestic online collaboration as families move the shared household schedule from the fridge door to the web. We expect to see lots more tools with added functionality for collaboration but with the same low threshold for use as Yammer.
- 46. Why?: As more and more of our lives take place out there in the ether, people need to also connect online for personal use. But they need tools that are easier to use than SharePoint and Google Wave. Why not?: Collaboration tools are still most relevant in a job context, where you need the structure and formalism of advanced tools. Our personal lives are too fragmented and unpredictable for the effective use of collaboration tools.
- 48. Remember those days when a PC sat on your desk, and your mobile phone was just a phone? In our gadget-heavy lives loaded with PCs, netbooks, Kindles, iPhones, PDAs, PSPs, each with an ever-increasing overlap in functionality and areas of use, the decision of what tool to use for what purpose is in massive flux. A lot of tasks could use a device sized somewhere between a PC and a mobile phone, like reading books and watching movies on the go. The answer may be tablets: portable devices with bigger screens than mobile phones have, but which are simpler and smaller than laptops and netbooks. Apple will present its tablet tomorrow. Will it be a big iPhone or a small touch-screen Macbook? Time will tell, but they’ve done it before.
- 49. Why?: The PC is too big, the mobile phone too small. Tougher requirements from demanding mobile phone users will force change to happen. And people can once more buy smaller mobile phones. Why not?: Smaller portable PCs with touch screens, PDAs and eReaders cover the same need. The gamut of gadgets is already too rich to squeeze in yet another.
- 50. Digital Trends 2010 www.ruiventura.com