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TIBCO Breakfast Seminar SeriesEnabling Better Government Services Vincent Cotte 	(Director – Product Marketing APJ)
AgendaIntroductionToday's landscapeCase Study : NSW Department of EducationPhil Sherwin – Enterprise ArchitectEnabling the digital education revolution
TIBCO maybe you already know us!
Landscape of government today
Government Initiatives we see in TIBCO Customers
Digital Education Revolution NSWPhil SherwinEnterprise ArchitectDepartment of Education and Training
Introduction – Digital Education RevolutionThe Australian Government is investing $2.1 billion through the Fund, to provide for new or upgraded information and communications technology (ICT) for secondary schools with students in years 9 to 12. The aim of the Fund is to achieve a 1 to 1 computer to student ratio by 31 December 2011.The objective of the first three application based rounds of the Fund was to assist secondary schools with students in years 9 to 12 to move to a computer to student target ratio of 1 to 2. http://www.deewr.gov.au/Schooling/DigitalEducationRevolution/ComputerFund/Pages/NationalSecondarySchoolComputerFundOverview.aspx
IntroductionDET NSW2500+ State schools across NSW745,000+ Students K-1280,000+ Staff and teachersYear 9-12 Over 200,000 students500+ High schools
Our Challenge
Challenge1 April 2009 – Premier Nathan Rees today announced a $150 million contract to build up to 267,000 laptops for the                               state’s 200,000 senior secondary school                        students and 25,000 secondary teachers. Mr Rees said: “I want them in classrooms as soon as possible.”NSW public schools lead the nation in providing computer resources, giving our teachers and our young people the vital skills they need to help them succeed in our IT savvy world.
Challenge Key ObjectivesLow total cost of ownershipFast Implementation – 70,000 by Dec 2009Optimised management and security of the deviceDevice that is loved by the students
ChallengeRoll outFirst Phase by Dec 200990,000 DevicesProcurement 120 daysEOI run for devices and Wireless solution for schoolsRFP Process completedSelected Lenovo S10e NotebookSelect IBM to supply Wireless infrastructure
Solution Architecture
Solution ArchitectureDET has an ESB capabilitySOA architecture understoodKey common services availableCentral Active DirectoryCentral Enrolment systemSingle Sign on servicesIdentity management environmentEnterprise PortalDelegation service for access control
DeviceLenovo S10eMicrosoft Windows 7Adobe creative suiteOpen Source solutionsiTunesFilteringTracking
Overview – Leveraging Capability
SolutionCommissioning devices – Key to successIntegrated Resource Management EnvironmentDevice commissioning, allocationDevice tracking, status, broken, stolenSecurityIntegrated with DET servicesDirectoryStudent management systemHelp deskRobust and self healingIntegrated reporting
Solution ContextESBLog activityHomeHome NetworkView / Manage activityAccess & Asset ManagementInternetEnterprise Group DirectoryBluecoat filterComputraceRemedyCentral ADLog activitySchoolERNSynch.Device Management and AuthenticationDIP (local AD / Storage)Wireless NetworkDET ServicesCentral AD
Central student Db
Wide area network
DIP PlatformIntegrationTIBCO ActiveMatrix ESBDET Procured TIBCO 2008SAP / Legacy integrationIdentity Management, student provisioningSingle Student IdentifierSupported by Enrolment and Registration SystemSingle Student UsernameSupported by IDM and Active Directory
Solution Implementation - CommissioningCommissioningPrerequisitesStudent gets parent to sign charterLenovo send manifest to DETRMU used to tick of each student against serial No.Self serviceUser initiates, unpacked, plugged in, enter Username/PasswordDevice builds and sends message to the ESBESB coordinates backend services and populates directory, and databasesDelegatedAdmin User logs on to RMUUses delegated commissioning Commissions for Pool device
Implementation
ImplementationCooperative development teamsDesktop image build scriptsResource Management utilityIntegration team (Competency centre)TIBCO supportVery Agile development ProcessScenario/Use case drivenSOA architecture, loosely coupled servicesDefined interfaces
ImplementationStudent Unpacks devicePlug in, switch on, enter username/passwordRebuild process commencesEnd of process message to ESBESB processes detailsUpdates management DbUpdates DirectoryUpdates user and computer objectsCapable of 1000’s messages/hour
DesignLaptop State Transition
Detail Sequences
TIBCO ActiveMatrix BusinessWorksMessage Services
TIBCO ActiveMatrix Enterprise Service BusMediation Services
ImplementationCompleted in timeframeTesting iterations during development cycle eliminated numerous issuesCommissioning accepted by usersFailure rates < 1%Self healing service provides background fixesCurrent rates achieved > 1,200 devices / day
Lessons Learned
Lessons LearntCo Operative teamsWorked well once a PM allocated to manageWell defined roles requiredKnowledge sharing essentialSharing the same goalDevelopment ProcessAgile design process worked wellIntegration boundaries need focus and agreementContinual testing aided quality
BenefitsTime to procure a laptop reduced by 85% thanks to self service modelBased on manual process estimations (2 hrs to 15 mins)Integration competency implemented as part of projectCentral knowledge management centre is key to DET gaining continued rollout benefitsAutomates exception managementProject implementation was greatly reduced due to the service oriented approach and parallelisation of development4-6 weeks development time
Wrap UpIntegration made easy using ESB technologyEssential to leverage from existing servicesSolution worked well for this challengeContinuing development and usage of ESBIntegration and competency centre techniques now established in ITDHappy customers http://www.youtube.com/watch?v=5-T71zmupiA
TIBCO Breakfast Seminar SeriesEnabling Better Government Services

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Digital eductaion revolution with TIBCO

  • 1. TIBCO Breakfast Seminar SeriesEnabling Better Government Services Vincent Cotte (Director – Product Marketing APJ)
  • 2. AgendaIntroductionToday's landscapeCase Study : NSW Department of EducationPhil Sherwin – Enterprise ArchitectEnabling the digital education revolution
  • 3. TIBCO maybe you already know us!
  • 5. Government Initiatives we see in TIBCO Customers
  • 6. Digital Education Revolution NSWPhil SherwinEnterprise ArchitectDepartment of Education and Training
  • 7. Introduction – Digital Education RevolutionThe Australian Government is investing $2.1 billion through the Fund, to provide for new or upgraded information and communications technology (ICT) for secondary schools with students in years 9 to 12. The aim of the Fund is to achieve a 1 to 1 computer to student ratio by 31 December 2011.The objective of the first three application based rounds of the Fund was to assist secondary schools with students in years 9 to 12 to move to a computer to student target ratio of 1 to 2. http://www.deewr.gov.au/Schooling/DigitalEducationRevolution/ComputerFund/Pages/NationalSecondarySchoolComputerFundOverview.aspx
  • 8. IntroductionDET NSW2500+ State schools across NSW745,000+ Students K-1280,000+ Staff and teachersYear 9-12 Over 200,000 students500+ High schools
  • 10. Challenge1 April 2009 – Premier Nathan Rees today announced a $150 million contract to build up to 267,000 laptops for the state’s 200,000 senior secondary school students and 25,000 secondary teachers. Mr Rees said: “I want them in classrooms as soon as possible.”NSW public schools lead the nation in providing computer resources, giving our teachers and our young people the vital skills they need to help them succeed in our IT savvy world.
  • 11. Challenge Key ObjectivesLow total cost of ownershipFast Implementation – 70,000 by Dec 2009Optimised management and security of the deviceDevice that is loved by the students
  • 12. ChallengeRoll outFirst Phase by Dec 200990,000 DevicesProcurement 120 daysEOI run for devices and Wireless solution for schoolsRFP Process completedSelected Lenovo S10e NotebookSelect IBM to supply Wireless infrastructure
  • 14. Solution ArchitectureDET has an ESB capabilitySOA architecture understoodKey common services availableCentral Active DirectoryCentral Enrolment systemSingle Sign on servicesIdentity management environmentEnterprise PortalDelegation service for access control
  • 15. DeviceLenovo S10eMicrosoft Windows 7Adobe creative suiteOpen Source solutionsiTunesFilteringTracking
  • 17. SolutionCommissioning devices – Key to successIntegrated Resource Management EnvironmentDevice commissioning, allocationDevice tracking, status, broken, stolenSecurityIntegrated with DET servicesDirectoryStudent management systemHelp deskRobust and self healingIntegrated reporting
  • 18. Solution ContextESBLog activityHomeHome NetworkView / Manage activityAccess & Asset ManagementInternetEnterprise Group DirectoryBluecoat filterComputraceRemedyCentral ADLog activitySchoolERNSynch.Device Management and AuthenticationDIP (local AD / Storage)Wireless NetworkDET ServicesCentral AD
  • 21. DIP PlatformIntegrationTIBCO ActiveMatrix ESBDET Procured TIBCO 2008SAP / Legacy integrationIdentity Management, student provisioningSingle Student IdentifierSupported by Enrolment and Registration SystemSingle Student UsernameSupported by IDM and Active Directory
  • 22. Solution Implementation - CommissioningCommissioningPrerequisitesStudent gets parent to sign charterLenovo send manifest to DETRMU used to tick of each student against serial No.Self serviceUser initiates, unpacked, plugged in, enter Username/PasswordDevice builds and sends message to the ESBESB coordinates backend services and populates directory, and databasesDelegatedAdmin User logs on to RMUUses delegated commissioning Commissions for Pool device
  • 24. ImplementationCooperative development teamsDesktop image build scriptsResource Management utilityIntegration team (Competency centre)TIBCO supportVery Agile development ProcessScenario/Use case drivenSOA architecture, loosely coupled servicesDefined interfaces
  • 25. ImplementationStudent Unpacks devicePlug in, switch on, enter username/passwordRebuild process commencesEnd of process message to ESBESB processes detailsUpdates management DbUpdates DirectoryUpdates user and computer objectsCapable of 1000’s messages/hour
  • 29. TIBCO ActiveMatrix Enterprise Service BusMediation Services
  • 30. ImplementationCompleted in timeframeTesting iterations during development cycle eliminated numerous issuesCommissioning accepted by usersFailure rates < 1%Self healing service provides background fixesCurrent rates achieved > 1,200 devices / day
  • 32. Lessons LearntCo Operative teamsWorked well once a PM allocated to manageWell defined roles requiredKnowledge sharing essentialSharing the same goalDevelopment ProcessAgile design process worked wellIntegration boundaries need focus and agreementContinual testing aided quality
  • 33. BenefitsTime to procure a laptop reduced by 85% thanks to self service modelBased on manual process estimations (2 hrs to 15 mins)Integration competency implemented as part of projectCentral knowledge management centre is key to DET gaining continued rollout benefitsAutomates exception managementProject implementation was greatly reduced due to the service oriented approach and parallelisation of development4-6 weeks development time
  • 34. Wrap UpIntegration made easy using ESB technologyEssential to leverage from existing servicesSolution worked well for this challengeContinuing development and usage of ESBIntegration and competency centre techniques now established in ITDHappy customers http://www.youtube.com/watch?v=5-T71zmupiA
  • 35. TIBCO Breakfast Seminar SeriesEnabling Better Government Services
  • 36. Platform characteristics TIBCO Government customers value
  • 37. Thank-you for AttendingNext event – Lunch and Learn (Securing your SOA – October) Feedback formsGift at registration desk when you hand your form inAre your contact details correct?Any suggestions or comments are appreciated.Presentations will be sent out by Email this weekGovernment Whitepaper and Aged Care case study available if you are interested.Next TIBCO User Group – Mid NovemberAny questions or if you want further informationContact Melissa - msmelt@tibco.com - 02 9458 2148

Editor's Notes

  • #5: Today government is under pressure to deliver. Various public initiatives have drawn attention the internal operations. Initiatives like the Gershon report and the NSW GCIO People First initiative have focused on improving services to citizens . A key balance must be drawn to improve services while remaining efficient and cost effective at the back end .
  • #6: DHS implemented National Information Exchange Model, is a large-scale, object-oriented data model with extensive inheritance, instantiated as XML Schema; composed of reusable components (~4000 data elements and ~650 data types); and designed to facilitate disparate government and private entities in exchanging information quickly, accurately, and reliably
  • #15: Common services
  • #16: Tying into all the services mentioned in earlier slide