Web Filtering Presentation to Student Senate
- 1. Information technology overviewFebruary 24, 2011.Jeremy C. HobbsChief Information and Facilities OfficerEmail: jeremy.hobbs@ucdsb.on.caTwitter: @jeremychobbsTumblr: jeremychobbs.tumblr.com
- 2. AgendaIntroductionIT OverviewWeb FilteringQuestions and Comments
- 3. The ITS strategic contextImproved Decision QualityImproved Technology ExperienceImproved Operational EfficiencyNew Learning OpportunitiesMISSIONWe connect people to knowledgeVISIONAny device, anytime, anywhereVALUE PROPOSITIONImproved Communication and Collaboration
- 4. UCDSB IT InfrastructureSchools and OfficesInternetMain Board Office
- 5. What does IT Do?Support for ~ 10,000 Computers at 100+ locations (17 staff)
- 6. HelpZone staff support – 15,000 calls per year (4 staff)
- 7. Over 100 academic and admin applications
- 8. ~ 700 wireless access points
- 9. Largest private wide area network in Eastern Ontario
- 12. Peoplesoft (payroll and employee info for 5000 staff)
- 13. Email (500,000 incoming emails per day)
- 14. Internal Portal Staff Portal
- 15. Blackboard LMS
- 17. Board, School and Teacher websitesChallenges & StrategiesChallengesLimited resources – few staff to support a huge infrastructure
- 18. Large variance in user population
- 19. Requirement for device sharing
- 20. Enormous geographyStrategiesStandardize infrastructure to ensure consistent user experience
- 21. Automate tasks that do not ‘add value’
- 22. Invest heavily in identity infrastructure to enable personalization of IT experience.The way we were2004Whitebox PCs, purchasing about 600 per year with no formal admin or teacher PC replacement
- 23. Inconsistent service levels between regions
- 24. Manual processes: file transfers between servers
- 25. Hundreds of PCs at times awaiting repair
- 26. No Board perspective on assistive tech2010>6000 new Dells rolled out with consistent operating environments
- 28. Account creation, email, portal, storage service provisioning
- 30. Assistive tech on every machine
- 31. “100%” wifi coverage – open to students and teachers with personal devices – only district in ON.
- 32. Dropped ITS headcount by 15%Strategic themes for Next Five YearsCloudReemergence of application service provider model in which key services are purchased like a utility without need for same levels of local infrastructure or support2013 investment in new Wide Area Network2. PersonalizationContinued expectation of highly reliable, personalized computing experienceDrive to continue architecture of cost-effective, “universal” computing environment that is agnostic about device. 3. MobilityDemand for anytime, anywhere, any device unified experience.
- 33. Rationale for web filteringAppropriateness of content for age and context
- 34. Protection of Board against legal liability
- 35. Protection of scarce network bandwidth
- 36. Protection of Board network, data and IT resources from sources of malware and viruses.Some StatsFortinet system monitors and classifies ~ 20+ Billion pages
- 37. UCDSB ~ 30,000 registered “users” in AD, approximately 10,000 Board owned computers at about 100 sites.
- 38. “Burst” internet use has gone from 30 Mbps to 100 Mbps in four years
- 39. Last week – more iPods on the network at TISS than computers.
- 40. 2,000,000 individual page requests per dayWeb Filtering StrategyHistorical strategy has been to apply the filtering profile that was suitable for the portion of the user base that required the most protection (young children)
- 41. Ability to differentiate based on identity was the plan, but limited by technology
- 42. In 2009, tested this ‘identity aware’ strategy by applying it to staff.
- 43. Plan is in the works to provide differentiated filtering for students based upon age or gradeThe Groundswell Against Filtering
- 44. Some WrinklesSince devices like iPad and iPod have no ability to authenticate to the network, we cannot identify the user and therefore have no way of applying any filtering policy other than the “guest” policyGuest policy is necessarily restrictive because anyone can get on the wireless networkAddressing this issue will be part of ongoing IT strategy
- 45. Going ForwardDifferentiated web filtering policy by September at the latest, probably earlier
- 46. Refreshed wireless network in 2011-2012
- 47. Another 3000 PCs rolled out in 2011-2012
- 48. Live @Edu including full Exchange, Office apps in the Cloud, SkyDrive and ActiveSync available to students by September
- 49. New Wide Area Network up to 1000x faster in 2013A parting thought
- 50. Managing Devices & People
- 51. Questions and comments?Jeremy C. HobbsE: jeremy.hobbs@ucdsb.on.caT: jeremychobbs