Digital experience insights community of practice
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The document summarizes the agenda and proceedings of the second meeting of the Digital Experience Insights community of practice. The meeting aimed to facilitate sharing of best practices around gathering student and staff expectations and experiences of technology. Presentations were given on insights from recent surveys, informing digital transformation with insights, and the impact of insights on strategy. Breakout sessions addressed analyzing insights data, engaging stakeholders, and planning future insights activities. Participants provided feedback to help improve future meetings.
Digital experience insights community of practice
- 1. Digital experience insights Community of practice 22 May 2019 https://digitalinsights.jisc.ac.uk
- 2. Welcome from the digital experience insights team Ruth Drysdale Service manager Mark Langer-Crame senior analyst Sarah Knight Service owner Clare Killen Content manager Darren Colquhoun Client support officer
- 3. Domestic arrangements Digital experience insights https://digitalinsights.jisc.ac.uk Wifi access The Studio Refreshments available throughout the day Periscoping and photos
- 4. Welcome to our 2nd meeting of the community! • To facilitate the sharing of practice around approaches to gathering students and staff expectations and experiences of technology • To share ideas and best practice around implementing digital experience insights in relation to sampling strategies, engaging staff and students, and planning for the analysis • To discuss the digital experience professional services staff insights pilot Seeing the digital environment through the eyes of your staff and students #digitalstudent Digital experience insights https://digitalinsights.jisc.ac.uk
- 5. What are your aims for today? What one thing do you hope to take away from today? Visit www.menti.com Code:86 22 99 https://www.menti.com/u8dm8tkii4 • All presentations & recordings will be available from http://bit.ly/DEI22may • Join our community of practice jiscmail.ac.uk/jisc- digitalinsights-cop • Give us your feedback – evaluation form + how you are feeling at the end of today! Share reflections & ideas with us #digitalstudent
- 6. Today’s agenda - this morning… 10:40 Morning keynote: The value of student engagement, Professor Colin Bryson, Director of the Combined Honours, Centre, Newcastle University and professor of higher education 11:10 What are we learning from our digital experience insights surveys and how are we acting on these findings? ESCAPE: Student insights– facilitated by Rob Howe and Sarah Knight BOND: Staff insights– facilitated by Duncan MacIver and Clare Killen LEARN: Professional services staff – facilitated by Mark Langer-Crame and Ruth Drysdale 12:10 Seeing the digital environment through the eyes of your staff and students: Four ‘PechaKucha’ style presentations from the community 12:45 Lunch and networking
- 7. Today’s agenda – post-lunch… 13:30 Afternoon keynotes: Informing digital transformation, Hannah Mathias, Cardiff and Vale College Digital insights and the student voice, Derek Robertson, University of Stirling Digital insights impact on strategy, Rob Howe, University of Northampton 14:30 Choice of surgeries: Session 1: Data analysis – how to approach the analysis of your data and how we can help – Mark and Clare Session 2: Engaging key stakeholders with your insight findings – Sarah and Rose Session 3: Planning on running insights in 2019- 2020 – all you need to know 15:15 Seeing the digital environment through the eyes of your staff and students: two ‘PechaKucha’ style presentations from the community 15:50 Plenary and close
- 8. Digital experience insights provides you with evidence of: 1. Return on investment in digital 2. Impact of the implementation of institutional digital strategy 3. Identification of digital skills gap 4. Benchmarking Which can feed into and support evidence for : 1. TEF and subject level TEF 2. NSS 3. Ofsted, Estyn, HMIE, ETI
- 9. Our digital experience insights surveys 37,720 students surveyed across 83 institutions (pilot year 3) 1,921 teachers surveyed across 15 institutions (pilot year 1) 21,095 students surveyed across 13 universities in Australia and New Zealand
- 10. Newly launched Jisc NUS roadmap for supporting students to improve their digital experience at university and college Available from http://bit.ly/DEI-reports
- 11. New reports and guidance http://bit.ly/DEI-reports 1. Exploring the student digital experience: student, staff and organisational factors – Tabetha Newman 2. Enabling an excellent digital experience guidance for engaging senior leaders and informing digital (FE and HE versions) 3. Using persona analysis to compare student social behaviours with institutional digital provision: a pilot study – Tabetha Newman – soon to be available https://digitalinsights.jisc.ac.uk
- 13. The impact of student engagement Professor Colin Bryson https://digitalinsights.jisc.ac.uk
- 14. Choose one of these sessions: What are we learning from our digital experience insights surveys and how are we acting on these findings? ESCAPE: Student insights– facilitated by Rob Howe and Sarah Knight BOND: Staff insights– facilitated by Duncan MacIver and Clare Killen LEARN: Professional services staff – facilitated by Mark Langer-Crame and Ruth Drysdale 11:10 – 12:10
- 16. Choose one of these sessions: •Session 1: Data analysis – how to approach the analysis of your data and how we can help – Mark and Clare •Session 2: Engaging key stakeholders with your insight findings – Sarah and Rose •Session 3: Planning on running insights in 2019- 2020 – all you need to know – Ruth, Keith and Hazel 14:30– 15:15
- 17. Your feedback is important to us What was good about today? How can we improve?
- 18. What topics would you like to discuss next time? Photo by Emily Morter on Unsplash
- 19. Join us for the next community of practice event in November 2019 #digitalstudent https://digitalinsights.jisc.ac.uk
- 20. Follow developments • Digital experience insights https://digitalinsights.jisc.ac.uk • Sign up to run insights surveys: https://digitalinsights.jisc.ac.uk/subscribe/find-out-more/ • Reports of 2018 insights findings: http://bit.ly/DEI-reports • Jisc NUS Roadmap for supporting students to improve their digital experience and university: http://bit.ly/DEI-reports • Enabling an excellent digital experience guidance for engaging senior leaders and informing digital: http://bit.ly/DEI-reports • Case studies on institutional use: http://bit.ly/insightscase • Join the insights community of practice with next event on 22 May: https://digitalinsights.jisc.ac.uk/our-service/community-of-practice/ Digital experience insights https://digitalinsights.jisc.ac.uk
- 21. Get in touch… Except where otherwise noted, this work is licensed under CC-BY Digital experience insights Sarah Knight Sarah.knight@jisc.ac.uk Ruth Drysdale Ruth.Drysdale@jisc.ac.uk https://digitalinsights.jisc.ac.uk #digitalstudent Digital experience insights https://digitalinsights.jisc.ac.uk