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The Digital Future of NPR
    NPR Digital Think In
          October 9, 2009
understanding npr
public media myths




1 NPR & PBS are the same.




NPR Digital Think In            © 2009 frog design. confidential & proprietary   Oct 9, 2009   3
revenue sources




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   4
public media myths




1 NPR & PBS are the same.

2 If it’s public radio, it’s NPR.




NPR Digital Think In                © 2009 frog design. confidential & proprietary   Oct 9, 2009   5
public radio




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   6
listening hours*




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   7
public media myths




1 NPR & PBS are the same.

2 If it’s public radio, it’s NPR.

3 Public media organizations are
  federally funded.




NPR Digital Think In                © 2009 frog design. confidential & proprietary   Oct 9, 2009   8
revenue sources




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   9
npr coverage




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   10
agenda for think in
context



While there are many people thinking
about the future of journalism, today’s
conversation is different:

NPR is a unique media     We are specifically
organization because of   thinking about the
its business model.       future of journalism
                          within a five year
                          horizon.



NPR Digital Think In           © 2009 frog design. confidential & proprietary   Oct 9, 2009   12
today’s goal




Generate actionable concepts that
address five key challenge/opportunity
areas for NPR.
Focus areas:

   Social — NPR & community

   Local — community & geography

   Open — content & accessibility

   Platform — content & distribution

   Revenue — support & community

NPR Digital Think In                   © 2009 frog design. confidential & proprietary   Oct 9, 2009   13
today’s output




These concepts will be used to inform NPR’s:


digital service roadmaps

business models

fundraising strategies




NPR Digital Think In         © 2009 frog design. confidential & proprietary   Oct 9, 2009   14
upcoming



NPR is identifying an advisory task force to
help define and validate its digital future on
an ongoing basis.

Today’s concepts will launch internal
development initiatives.

Today’s concepts will serve as inspiration
for NPR’s upcoming Public Media Camp on
October 17th.


NPR Digital Think In             © 2009 frog design. confidential & proprietary   Oct 9, 2009   15
teamwork expectations




   Move past soapbox rants and circular debate.
   Move towards productive discourse.

   Propose solutions that address NPR’s unique situation.

   Listen, collaborate, and have fun.




NPR Digital Think In                        © 2009 frog design. confidential & proprietary   Oct 9, 2009   16
our focus areas
social




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   18
social



Context



NPR has a level of listener   What value can the
loyalty that’s unmatched.     NPR community create
At the same time, the         through dialogue?
NPR community is not
as involved with NPR, or
with each other, as one
would expect.




NPR Digital Think In              © 2009 frog design. confidential & proprietary   Oct 9, 2009   19
social



Considerations


   How can NPR’s loyal listening audience get engaged
   with the online community?

   How can the NPR community connect with other
   existing online communities.

   Which online social interactions can be translated into
   deeper engagement and ultimately financial support?




NPR Digital Think In                         © 2009 frog design. confidential & proprietary   Oct 9, 2009   20
social



Breakout Group Activities



Generate concepts in        Generate concepts for a
which NPR listeners         collaborative framework
engage with each other      for the community to
in a significant and        engage with journalists
meaningful way.             and each other.




NPR Digital Think In             © 2009 frog design. confidential & proprietary   Oct 9, 2009   21
revenue




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   22
revenue



Context



In a traditional broadcast    How can NPR and
model NPR member              member stations tie
stations displace content     financial support to
to solicit support. In a      content in a new way?
digital context, this is no
longer feasible.




NPR Digital Think In               © 2009 frog design. confidential & proprietary   Oct 9, 2009   23
revenue



Considerations


   Can a direct linkage be established between individual donations
   and specific reporting that’s beyond “listeners like you.”

   How can digital media be used to cut operating costs?

   Are there entirely new revenue sources that NPR isn’t
   considering?




NPR Digital Think In                        © 2009 frog design. confidential & proprietary   Oct 9, 2009   24
revenue



Breakout Group Activities



Generate concepts           Generate fundraising
that allow listeners to     models that benefit
support news that is        both NPR and member
important to them.          stations.




NPR Digital Think In            © 2009 frog design. confidential & proprietary   Oct 9, 2009   25
local




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   26
local



Context



As digital distribution     How, in the age of
becomes pervasive,          digital distribution, can
stations lose their         local stations rebalance
monopoly on local           the mix of local and
broadcast audiences.        national content
This increases pressure     production?
on local stations to
increase local relevancy.




NPR Digital Think In              © 2009 frog design. confidential & proprietary   Oct 9, 2009   27
local



Considerations


   How can NPR stations engage the community to strengthen
   local news coverage while maintaining journalistic integrity?

    How can NPR use in person events to better engage
    their community?

   What kind of partnerships can member stations form?




NPR Digital Think In                         © 2009 frog design. confidential & proprietary   Oct 9, 2009   28
local



Breakout Group Activities



Propose how a station       Propose strategy that
would be organized          leverage best practices
(management                 from local stations and
structures, geographic      scale them across the
positioning, job roles,     member network.
etc) to best serve its
audience?




NPR Digital Think In             © 2009 frog design. confidential & proprietary   Oct 9, 2009   29
platform




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   30
platform



Context



“…we must consider                                    How can NPR evolve
new ways to build a great                             its platforms and the
network for knowledge                                 media they distribute?
– not just a broadcast
system, but one that
employs every means
of sending and storing
information that the
individual can use.”
– Lyndon B Johnson, Public Broadcasting Act of 1967




NPR Digital Think In                                       © 2009 frog design. confidential & proprietary   Oct 9, 2009   31
platform



Considerations


   How can NPR deliver content in an increasingly mobile context
   and across platforms?

   How can NPR use its platforms to allow the aggregation, while
   also ensuring its integrity?

   How can NPR’s platform be made more social and embrace
   increased community engagement?




NPR Digital Think In                        © 2009 frog design. confidential & proprietary   Oct 9, 2009   32
platform



Breakout Group Activities



Define concepts             NPR’s core
about how NPR’s             competency is
platforms can integrate     producing audio
into the larger media       content. Generate
ecosystem.                  concepts for how
                            a future platform
                            reflects this fact.




NPR Digital Think In             © 2009 frog design. confidential & proprietary   Oct 9, 2009   33
open




NPR Digital Think In   © 2009 frog design. confidential & proprietary   Oct 9, 2009   34
open



Context



With the adoption           How can NPR
of open APIs, NPR’s         manage the process of
content will be mashed      becoming more open?
up with user generated
content and leveraged
by entrepreneurs. While
this may increase NPR’s
audience and produce
revenue it may also erode
NPR’s editorial voice.

NPR Digital Think In             © 2009 frog design. confidential & proprietary   Oct 9, 2009   35
open



Considerations


   Are there existing financial models that NPR can consider to
   balance openness with economic sustainability?

   What impact will NPR’s open APIs have on other media outlets?

   How can entrepreneurs make money for themselves, and NPR,
   by leveraging content through open APIs?




NPR Digital Think In                         © 2009 frog design. confidential & proprietary   Oct 9, 2009   36
open



Breakout Group Activities



Create concepts for how     Create concepts
NPR can act as a curator    for applications that
for open source content.    use the open APIs,
                            which strengthen the
                            relationship between
                            NPR and member
                            stations.




NPR Digital Think In             © 2009 frog design. confidential & proprietary   Oct 9, 2009   37
today’s process
Digital Think In Deck

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Digital Think In Deck

  • 1. The Digital Future of NPR NPR Digital Think In October 9, 2009
  • 3. public media myths 1 NPR & PBS are the same. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 3
  • 4. revenue sources NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 4
  • 5. public media myths 1 NPR & PBS are the same. 2 If it’s public radio, it’s NPR. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 5
  • 6. public radio NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 6
  • 7. listening hours* NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 7
  • 8. public media myths 1 NPR & PBS are the same. 2 If it’s public radio, it’s NPR. 3 Public media organizations are federally funded. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 8
  • 9. revenue sources NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 9
  • 10. npr coverage NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 10
  • 12. context While there are many people thinking about the future of journalism, today’s conversation is different: NPR is a unique media We are specifically organization because of thinking about the its business model. future of journalism within a five year horizon. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 12
  • 13. today’s goal Generate actionable concepts that address five key challenge/opportunity areas for NPR. Focus areas: Social — NPR & community Local — community & geography Open — content & accessibility Platform — content & distribution Revenue — support & community NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 13
  • 14. today’s output These concepts will be used to inform NPR’s: digital service roadmaps business models fundraising strategies NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 14
  • 15. upcoming NPR is identifying an advisory task force to help define and validate its digital future on an ongoing basis. Today’s concepts will launch internal development initiatives. Today’s concepts will serve as inspiration for NPR’s upcoming Public Media Camp on October 17th. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 15
  • 16. teamwork expectations Move past soapbox rants and circular debate. Move towards productive discourse. Propose solutions that address NPR’s unique situation. Listen, collaborate, and have fun. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 16
  • 18. social NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 18
  • 19. social Context NPR has a level of listener What value can the loyalty that’s unmatched. NPR community create At the same time, the through dialogue? NPR community is not as involved with NPR, or with each other, as one would expect. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 19
  • 20. social Considerations How can NPR’s loyal listening audience get engaged with the online community? How can the NPR community connect with other existing online communities. Which online social interactions can be translated into deeper engagement and ultimately financial support? NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 20
  • 21. social Breakout Group Activities Generate concepts in Generate concepts for a which NPR listeners collaborative framework engage with each other for the community to in a significant and engage with journalists meaningful way. and each other. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 21
  • 22. revenue NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 22
  • 23. revenue Context In a traditional broadcast How can NPR and model NPR member member stations tie stations displace content financial support to to solicit support. In a content in a new way? digital context, this is no longer feasible. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 23
  • 24. revenue Considerations Can a direct linkage be established between individual donations and specific reporting that’s beyond “listeners like you.” How can digital media be used to cut operating costs? Are there entirely new revenue sources that NPR isn’t considering? NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 24
  • 25. revenue Breakout Group Activities Generate concepts Generate fundraising that allow listeners to models that benefit support news that is both NPR and member important to them. stations. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 25
  • 26. local NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 26
  • 27. local Context As digital distribution How, in the age of becomes pervasive, digital distribution, can stations lose their local stations rebalance monopoly on local the mix of local and broadcast audiences. national content This increases pressure production? on local stations to increase local relevancy. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 27
  • 28. local Considerations How can NPR stations engage the community to strengthen local news coverage while maintaining journalistic integrity? How can NPR use in person events to better engage their community? What kind of partnerships can member stations form? NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 28
  • 29. local Breakout Group Activities Propose how a station Propose strategy that would be organized leverage best practices (management from local stations and structures, geographic scale them across the positioning, job roles, member network. etc) to best serve its audience? NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 29
  • 30. platform NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 30
  • 31. platform Context “…we must consider How can NPR evolve new ways to build a great its platforms and the network for knowledge media they distribute? – not just a broadcast system, but one that employs every means of sending and storing information that the individual can use.” – Lyndon B Johnson, Public Broadcasting Act of 1967 NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 31
  • 32. platform Considerations How can NPR deliver content in an increasingly mobile context and across platforms? How can NPR use its platforms to allow the aggregation, while also ensuring its integrity? How can NPR’s platform be made more social and embrace increased community engagement? NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 32
  • 33. platform Breakout Group Activities Define concepts NPR’s core about how NPR’s competency is platforms can integrate producing audio into the larger media content. Generate ecosystem. concepts for how a future platform reflects this fact. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 33
  • 34. open NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 34
  • 35. open Context With the adoption How can NPR of open APIs, NPR’s manage the process of content will be mashed becoming more open? up with user generated content and leveraged by entrepreneurs. While this may increase NPR’s audience and produce revenue it may also erode NPR’s editorial voice. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 35
  • 36. open Considerations Are there existing financial models that NPR can consider to balance openness with economic sustainability? What impact will NPR’s open APIs have on other media outlets? How can entrepreneurs make money for themselves, and NPR, by leveraging content through open APIs? NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 36
  • 37. open Breakout Group Activities Create concepts for how Create concepts NPR can act as a curator for applications that for open source content. use the open APIs, which strengthen the relationship between NPR and member stations. NPR Digital Think In © 2009 frog design. confidential & proprietary Oct 9, 2009 37