Digital Transformation

Digital Transformation
REIMAGINE THE FUTURE

© 2020 Avenir Digital (Pvt) Ltd.
“The 4th Industrial Revolution
represents a fundamental change in
the way we live, work and relate to
one another….enabled by
extraordinary technology advances…”
World Economic Forum
Digital Transformation
✓ AI
✓ the IoT
✓ the Blockchain
✓ 3D printing
✓ 5G

Think systems,
not technologies
Products become the means to shape society.
Industry 4.0 Thinking
Empowering,
not determining
The possible consequences of products
to the market matter.
By design,
not by default
There is no single future. Multiple future
options with scenario thinking.
Values as a feature,
not a bug
Enriching the human dignity at your
centre of the solutions

We must learn to care more for the
customer than we care for the business.
We must learn to care more about people
than about the organisation.

Who are you doing this ?for

✓ Customer
✓ Team
✓ Community
✓ Self
for

“ will
shape the future of…
the entire world."
Bill Gates
Young Africansfor

Society 5.0
Big Data collected by IoT will be
converted by AI and will reach
every corner of society. People’s
lives will be more comfortable &
sustainable.
The Road to Society 5.0
Society 1.0
Hunter Gatherer Society
Society 2.0
Agrarian Society
Society 3.0
Industrial Society
Society 4.0
Information Society
Society 5.0
?

Your culture is created for you or by you

The Digital world gave Netflix the ability not
only to stream video content directly to
customers, but also to gain unprecedented
insight into viewing habits and preferences.

What do we want to be known for?
What are we known for?

Your digital platforms contain valuable data
about your business & customers.

Financial Services

KYC (Know Your Customer)

Do thorough audience
research
Identify customer
pain points
Identify customer
goals
Understand how you
can help
Create Buyer
Personas

Creative Entrepreneur Nothando
A Day in the Life of Nothando
• What does she do in the morning?
• Where does she work out of?
• What’s her house like?
• Does she drink tea or coffee?
Background
• Age
• Marital status
• Where does she live?
• What does she do?
1. Finances
2. Online Behaviours
3. What is she looking for?
4. What (or who) influences her?
5. Hopes & Dreams
6. Worries & fears
7. Makes her life easier?

Digital
transformation
adds value to
every customer
interaction

Empathy + (Technology * Imagination) = DISRUPTION

Digital Transformation

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