Digital workplace
- 2. 1784 STEAM, WATER, MECHANICAL PRODUCTION EQUIPMENT 1870 DIVISION OF LABOR, ELECTRICITY, MASS PRODUCTION 1969 ELECTRONICS, IT, AUTOMATED PRODUCTION 2016 BLURRING THE PHYSICAL AND THE DIGITAL DIVIDE The first revolution helped humans mechanize production with steam power, followed by the second revolution which was enabled by electricity and brought on the era of mass production. The third revolution focused on electronics and information technology. The speed of current breakthroughs and the exponential pace of disruptive innovation now bring about a fourth industrial revolution— characterized by unprecedented processing power, storage, access to knowledge, and the blurring of lines between physical, digital, and biological space. Capitalizing on this phenomenon is the key to innovation and growth. Every company is a software company. From the rise of connected devices and other “things” within the Internet of Things (IoT), the growing mounds of data, to mixed reality and the next frontiers, the challenge for business leaders is to harness the disruptive force of technology to increase efficiency and shape their destiny. Digital transformation is the new industrial revolution 02
- 3. People, at work or at home, in teams or alone, need to make the most of their time. We live in a world where devices outnumber people and create more data than people can consume. The pace of change is faster than ever. Technology has led to disruptions in our personal and our professional lives. The world has changed 03
- 4. Workplace disrupted 2xTHE NUMBER OF TEAMS COMPARED TO FIVE YEARS AGO 90%OF THE WORLD’S DATA WAS CREATED IN THE LAST TWO YEARS 4xINCREASE IN PEOPLE WORKING REMOTELY OVER THE PAST 10 YEARS 50%OF WORKFORCE WILL BE MADE UP OF MILLENNIALS BY 2020 By promoting employee engagement, digital workplaces create a workforce that makes discretionary contributions to business effectiveness. Employees whose goals align with the organiza- tion’s mission are more likely to be enthusiastic team contributors, resulting in better business performance. Digital workplaces have an explicit goal of creating a consumer-like computing experience that enables teams to be more effective, where collective creation happens seamlessly. Most employees in their consumer lives have a growing level of digital literacy that most businesses do not exploit. Digital workplace strategies exploit emerging smart technologies and people-centric design, security and compliance to support dynamic, non-routine work. Productivity tools should anticipate what we need and prioritize what matters most for us, and work in a natural way—touch, voice, gesture— and enable new experiences. The changing nature of work demands a significant degree of employee autonomy that is not well supported by existing technology infrastructure. Any device should be able to become “your device” —so your content is with you regardless of location, device or platform. “The digital workplace is a business strategy that enables new and more effective ways of working, improves employee engagement and agility, and exploits consumer-oriented styles and technologies.” – *Gartner *Source: https://www.gartner.com/doc/2715219/digital-workplace-key-initiative-overview 04
- 5. What is scarce in all of this abundance is human attention We will increasingly live and work in a real-time information environment. In this environment, human attention, not information, becomes the scarce resource. How can we harness the fast moving river of data, information and conversations rather than be distracted or overwhelmed? – Satya Nadella 05
- 6. The explosion of data and devices is changing the way we live and work. New modalities are layering on top of existing ones. We are all increasingly used to and adept at using social media in our personal lives. It is playing an increasing role at work, for example, using LinkedIn to connect with colleagues. Social networking helps address how people want to work, but can be challenging in adding to the overall volume of ‘noise’. We live in a world where there is a cacophony of data 3 billionpeople with internet-connected devices 212 billionsensors, devices and things by 2020 90%of world’s data created in the last two years 06
- 7. The democratization of the workplace For the most part, we are still running companies the same way today as we did in the age of information scarcity. Doing the same things repetitively, at scale and with a focus on maximum efficiency. But a shift is underway. In the real-time, information-abundant world, these are no longer the best strategies for success or even survival. In the emerging environment, sharing and collaborating are the new success factors. Networking and trust yield better results than protectionism, and finding the answers together is a better work mindset than struggling alone. Decision making is pushed to the edges, empowering and engaging employees. As the pace of change accelerates, companies that operate this way are ultimately more resilient and responsive than brittle hierarchies finely tuned for efficiency. They will choose and deploy resources to maximize effectiveness and responsiveness, often at the cost of efficiency. FROM Information scarce Static hierarchies Compete to win Individual productivity Focus on planning ahead Efficiency of process TO Information abundant Dynamic networks Collaborate to win Collective value creation Experiment, learn and respond Effectiveness of outcomes Sources: D.L. Bosworth: “The Rate of Technical Knowledge: A Note”, Journal of Industrial Economics 26, no. 3 (1978) Lionel Nesta, “Knowledge and Productivity in the World’s Largest Manufacturing Corporations,” Journal of Economic Behavior & Organization (2011) J. Allen and R. van den Velden, “When Do Skills Become Obsolete, and When Does It Matter?,” in A. de Grip, Jasper van Loo, and Ken Mayhew, eds., The Economics of Skill Obsolescence (Amsterdam and Boston: JAI, 2007) 07
- 8. Be with me See through others’ eyes, and share experiences in real time and across language barriers. 08
- 9. Enhance teamwork with multi-user environments and digital canvases designed for collaboration. Work more effectively both shoulder-to-shoulder and remotely. High empathy presence Collaborate naturally across distances, and interact with the same things as if you were in the same room. Smart personal assistance Personal digital agents and predictive intelligence services help you focus on what’s important, eliminate routine tasks and reach desired outcomes faster. Do more together 09
- 10. Contextual information services Stay current, focused and productive with the right information and capabilities delivered at the moment of need 10
- 11. Work with real-time data Invoke, visualize and model with real-time data to gain insights on-the-fly, support your discussions and make better decisions. Holograms in my world Interact in new ways with live 3D holograms placed in your world and contextual interfaces that augment your tools and surroundings. Mixed natural interactions Interact with content and services on your terms, using fluid combinations of touch, voice, gesture, gaze, ink, and traditional inputs to get your work done. 11
- 12. Modern expression Easily capture and express ideas on-the-fly. Create beautiful, interactive content across formats using intelligent design engines and dynamic, live data. 65% 15% INCREASED PRODUCTIVITY IN TODAY’S DIGITAL WORKPLACE
- 13. Adaptive & secure mobility Move your experiences fluidly and securely across locations and devices. Rehydrate devices and environments with your cloud-based workspaces. Extend and augment your experiences to create richer modes of interactions by taking advantage of the internet of things and connected devices in your environment. 13
- 14. Designing your digital workplace Delivering business outcomes through your digital transformation Empower your employees Designing a workplace where every working style can thrive—one that harnesses digital intelligence to improve experiences and enables the flexibility of mobility, while keeping your organization, people, and information secure. Engage with your customers A digital workplace makes employees more responsive to customer needs and creates more effective marketing and sales. Transform your products In a digital workplace, employees transform products by being first to market, shortening product cycles, and improving design. Optimized your business processes A digital workplace streamlines a business with reduced downtime, lower maintenance costs, better equipment longevity, and higher employee skill and satisfaction. PROCESS Improve collaboration Create an innovation pipeline Build responsive corporate culture TECHNOLOGY Embrace digital innovation Enable insights from data Develop agile and secure technology PEOPLE Identify digital leadership Promote digital- first culture Lead with change management SUCCESS 14
- 15. How to accelerate the value imagined and realized from your digital workplace experiences Dream Envision the art of the possible TRENDS AND INSIGHTS What are the key trends and insights that are relevant to your organization? DIGITAL VISION How do you envision the future reality of your organization? DIGITAL JOURNEY MAP How do your customers engage with your organization? SCENARIO PLANNING How will you challenge the convention by envisioning the Imagine if…? What if…? SOLUTION STORYBOARD What solutions would address your scenarios? VALUE SCORECARD What’s the value of the new outcomes? ROADMAP What are the phases and milestones to get there? Design Build your desired state and roadmap ECONOMIC JUSTIFICATION How will this drive revenue? ADOPTION & CHANGE MANAGEMENT PLAN, AND ROADMAP How can we address implementation challenges through an adoption and change management plan, and roadmap? DIGITAL TRANSFORMATION UNIT What team will get us there? PROTOTYPE What will the future look like? Deliver Bring your vision to life AGILE STORYBOARDING What are the project features’ sequence and interconnectedness? RAPID PROTOTYPING Can we see it in action? VALUE ENGINEERING Are we making the right trade offs to deliver the lowest cost consistent with required performance, quality and reliability? TRANSFORMATION ROADMAP How will we move forward in a prioritized manner? VALUE DELIVERY AND MANAGEMENT As we deliver, how will we monitor and control? 15
- 16. Microsoft Services empowers organizations to accelerate the value imagined and realized from their digital experiences. Imagine. Realize. Experience. ©2016 Microsoft. All rights reserved. microsoft.com/services