Doing Business At The Speed Of Click Presentation 031010
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Marvin Dejean, Director of Marketing at United Data Technologies Inc., outlines strategies for businesses to adapt to the digital economy by leveraging cloud technology, virtualization, and a digital nervous system. Key recommendations include adopting web lifestyle practices, utilizing SaaS and WaaS, and transforming customer interactions through self-service and enhanced digital support. The document emphasizes the importance of information flow, customer-focused digital experiences, and operational efficiency to thrive in a competitive landscape.
Doing Business At The Speed Of Click Presentation 031010
- 1. Marvin Dejean Director of Marketing United Data Technologies Inc. March 12, 2010
- 2. Adopt The Web Lifestyle Change The Boundaries of Business Treat IT As A Strategic Resource Prepare For The Digital Future Manage With The Force of Facts Business At The Speed of Thought: Succeeding In The Digital Economy Bill Gates/1999
- 3. CAN YOUR WEBSITE DO THIS? WAAS (Website As A Service) & Next Generation Web Content Management
- 4. NEXT GENERATION WEB CONTENT MANAGEMENT
- 5. PROVIDE A CUSTOMIZED AND PERSONALIZED EXPERIENCE TO YOUR CUSTOMERS
- 6. BECOME A CENTRALIZED HUB OF INFORMATION
- 7. THINK THREE STEPS AHEAD OF THE CURVE
- 8. MASTER THE WORLD OF SOCIAL MEDIA
- 9. LIVE WITH YOUR APPS IN THE CLOUD -SAAS (SOFTWARE AS A SERVICE)
- 10. The cloud is a group of servers. A user interacts with the cloud without worrying about how it is implemented. The cloud company does all the magic- It's like a laundromat Cost – only pay for what you use. No up front cost of buying servers. Device – internet connection provides access to everything. No physical proximity is needed. Multiple users- many people will be using the same cloud. Pooling demand will make it easy to cut prices and maximize server efficiency. Reliability – cheaper to create space for backing up data on the cloud. Data is on virtual servers. Scalability- if your website suddenly gets a spike in visitors the cloud will allocate more space to your website allowing it to grow or shrink to match demand and save money. Security – potentially better security with quicker upgrades, patches, response by a whole company setup to maintain the cloud and their reputation. New Computers- The netbook, typically weighing less than 3 pounds with no cd drives. By utilizing the cloud, netbooks need less hardware and are then able to cut their prices.
- 11. Assemble your “Team” when and where you need them ( scale without permanent mass) Use employees in environments where they thrive at the peak of their capabilities. Move people away from dealing with routines to dealing with exceptions View Time & Space as shifting boundaries Institute data mining (Recognize patterns in customer activity) SHIFT PEOPLE INTO THINKING WORK ZONE
- 12. Create a Paperless Office Digitize common processes Provide an environment that focuses more on digital assets Touch Your Customers 1Turn salespeople into consultants Majority of interactions on the Internet will be support rather than sales Create a trust portal Do you incorporate video and phone support? Look into how portable devices and wireless networks can extend your information systems out into the field, the factory, the warehouse and other areas. SHIFT PEOPLE INTO THINKING WORK
- 13. VIRTUALIZE YOUR BUSINESS INFRASTRUCTURE
- 14. Virtualization is the creation of a virtual (rather than actual) version of something, such as an operating system, a server, a storage device or network resources. There are three areas of IT where virtualization is making head roads, network virtualization, storage virtualization and server virtualization. Virtualization lets you run multiple virtual machines on a single physical machine, sharing the resources of that single computer across multiple environments. Today’s powerful x86 computer hardware was designed to run a single operating system and a single application. This leaves most machines vastly underutilized. Different virtual machines can run different operating systems and multiple applications on the same physical computer.
- 15. Cut capital and operating costs while increasing IT service delivery without being locked into limited choices of operating systems, applications, and hardware. Reduce hardware and operating costs by as much as 50% and energy costs by 80%, saving more than $3,000 per year for every server workload virtualized. Simplify backup and recovery of your data and systems by leveraging the benefits of a virtualized datacenter. IT operations are more efficient and effective with virtualization. Stretch your IT budget by getting more out of your existing storage, network and computing resources. Allocate assets when and where they're needed and quickly reallocate as business needs change. Recover from disasters more rapidly. Improve desktop manageability and security: Deploy, manage and monitor secure desktop environments that users can access locally or remotely, with or without a network connection, on almost any standard desktop, laptop or tablet PC.
- 16. IMPLEMENT A DIGITAL NERVOUS SYSTEM
- 17. IMPLEMENT A DIGITAL NERVOUS SYSTEM Most transactions between business and consumers, business and business and consumers and government will become self-service digital transactions. Intermediaries will evolve to add value or perish. Customer service will become the primary value-added function in every business. Human involvement in service will shift from routine, low value tasks to high value, personal consultancy on important issues-problems or desires- for the customer. Companies will use a digital nervous system to regularly transform their internal processes to adapt to an environment that constantly changes because of customer needs and competition.
- 18. IMPLEMENT A DIGITAL NERVOUS SYSTEM Digital Nervous System Seeks To Create Corporate Excellence Out Of Individual Excellence On Behalf Of The Customer To begin creating a digital nervous system, you should first develop an ideal picture of the information you need to run your business and to understand your markets and your competitors. Develop a list of the questions to which the answers would change your actions. Then demand that your information systems provide those answers. When information flows as through your organization as quickly as human thought. It’s Business At The Speed of Thought
- 19. INNOVATE THROUGH TECHNOLOGY Differentiate Your Company In The Information Age Enable Your Information to be put to work on behalf of your customers Information Flow is the primary differentiator for business in the digital age. Bringing together the right information with the right people will dramatically improve a company’s ability to develop and act on strategic business opportunities. Change the company-customer dynamic
- 20. Marvin Dejean, CEO Director of Marketing United Data Technologies Inc. (786) 364-5916(O) (954)254-9030 (Cell) E:mdejean@udtonline.com W:www.udtonline.com Twitter:@MDejean Facebook:Facebook.com/marvindejean Linkedin:Marvin Dejean