CG-LIMS CONOP

CG-LIMS Concept of Operations CG-442

PREFACE

What is a CONOPS?
The CONOPS, or Concept of Operations, is both an analysis and a formal document that
describes how an asset or system will be employed and supported. It is developed to bridge the
gap between the Mission Need Statement (MNS) and the Operational Requirements Document
(ORD) by identifying the capabilities needed to perform the missions expressed in the MNS.

The CONOPS is a communication vehicle to inform the mission managers, capability managers,
project management staff, designers/developers, operational and mission support commanders,
tactical users and other stakeholders of the asset’s or system’s intended uses and methods of
support.

[Note: The CONOPS is neither a specification nor a formal statement of requirements. It is used
as a source of information for the development of such documents and for project planning and
decision making. It is written in common-user language, without requiring the provision of
quantified, testable specifications.]

How does the CONOPS do this?
The CONOPS expresses the employment and support vision of the users, capability managers,
and supporters prior to commencing work on the ORD.

The CONOPS gains consensus amongst stakeholders on the uses, operating and support
concepts, employment, capabilities, and benefits of an asset or system. In order to achieve
consensus, stakeholders must collaboratively balance the desires of mission success against the
realities of the service.

The CONOPS uses mission and support scenarios to describe, in non-technical terms, a
“day-in-the-life” of the asset or system. These scenarios are fictional but realistic depictions of
the asset or system in operation or being supported in order to achieve mission readiness. They
are written or validated by the hands-on users of the system or asset. From these scenarios,
needed capabilities can be easily derived.

Outputs from the CONOPS:
This CONOPS culminates with a description of functional capabilities which provide ORD
teams a starting point as well as a traceability tool in which to base their efforts.

The CONOPS conveys the operational and support concept of the asset or system to the ORD
team and future stakeholders so that they may better understand the intended employment and
support.

The CONOPS initiates the thought process of verifying suitability and effectiveness of the
system or asset by providing a reference for determining “fitness for purpose.”

The CONOPS development process can enable operational, maintenance, support, acquisition,
and supplier personnel to improve their understanding of the user needs and expectations.

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Executive Summary

This CONOPS describes how the Coast Guard Logistics Information Management System
(CG-LIMS) will fill the need for the Coast Guard’s single, centrally managed logistics system to
support standard mission support business process across the enterprise.

The Logistics Management Transformation Office (LMTO) was established in 2004 with the goal to
“identify the desired end-state that clearly defines the vision of a single, unified logistics and finance
system for the Coast Guard.” 1 Achieving this vision will allow mission support to overcome
challenges that impact mission readiness and operational effectiveness and improve decision making,
by enabling decision support at the enterprise and tactical level. Furthermore, it will allow the
organization to satisfy logistics-related financial management requirements of the Chief Financial
Officers (CFO) Act of 1990 and the Federal Financial Management Improvement Act of 1996
(FFMIA) by capturing financial data at the transaction level and providing transparent integration
with the Coast Guard core accounting system.

To help achieve the above vision, CG-LIMS will directly support the Coast Guard Modernization
Effort, transformation toward the Mission Support Business Model, and the four cornerstones of that
model: Configuration Management, Total Asset Visibility, Bi-Level Maintenance, and a single point
of accountability through Product Line Managers.

CG-LIMS will be the Information Technology (IT) system that will fully implement Logistics
Transformation, truly providing opportunity for the Coast Guard to align standard mission support
process across the enterprise to support mission execution. Resulting improvements will lead to
higher asset and system availability and provide the capabilities necessary to support the most
complex and difficult decisions across all of its communities.

CG-LIMS will be the authoritative source for the configuration of all Coast Guard assets. It will
enable product line management by providing total asset visibility throughout the enterprise. It will
be the tool through which all maintenance is managed, and by which the enterprise supply chain is
driven. All technical information relating to Coast Guard assets, including technical publications and
manuals, drawings, maintenance procedure cards, and maintained raw data will be organized and
managed in the system. The components of configuration, maintenance, supply, and technical
information will be tightly integrated and configured to allow efficient execution of a standardized
business process.

As mission support is executed throughout the Coast Guard, CG-LIMS will interface with finance,
procurement and human resources, so that enterprise business needs are met in a standardized
manner. CG-LIMS will also reach out to systems beyond the Coast Guard to execute integrated
logistics with other government agencies and vendors.

1
LMTO Charter v2.1, dated 05-Oct-2004.

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Table of Contents
Executive Summary ....................................................................................................................... iii
List of Tables .................................................................................................................................. 2
List of Figures ................................................................................................................................. 3
1 Missions & Capabilities .......................................................................................................... 4
1.1 Mission Need.................................................................................................................... 4
1.2 MNS Capability Gap ........................................................................................................ 4
2 Operations and Support Description ....................................................................................... 6
2.1 Missions ........................................................................................................................... 6
2.2 Users and Other Stakeholders .......................................................................................... 6
2.3 Policies, Assumptions and Constraints ............................................................................ 7
2.3.1 Policy ........................................................................................................................ 7
2.3.3 Constraints ................................................................................................................ 9
2.4 Operational Description ................................................................................................. 10
2.4.1 Operating Concept (OpCon) ................................................................................... 10
2.4.2 Employment Modes ................................................................................................ 13
2.4.3 Scheduling and Operations Planning ...................................................................... 13
2.4.4 Operating Environment ........................................................................................... 15
2.4.5 Threats and Hazards ................................................................................................ 16
2.4.6 Interoperability with other Elements ...................................................................... 18
2.5 System Support Description ........................................................................................... 19
2.5.1 Six Facets of Readiness. ......................................................................................... 19
2.5.2 Environments. ......................................................................................................... 21
2.6 Potential Impacts ............................................................................................................ 22
3 Scenarios ............................................................................................................................... 25
3.1 Mission Support Scenarios ............................................................................................. 25
3.1.1 A Day in the Life of an Operational Unit ............................................................... 25
3.1.2 EAL Integration ...................................................................................................... 29
3.1.3 Project Management Integration ............................................................................. 31
3.1.4 Configuration Management .................................................................................... 32
3.2 System Support Scenarios .............................................................................................. 34
3.2.1 Readying the Production Environment ................................................................... 34
3.2.2 Sustainment ............................................................................................................. 35
3.2.3 When Disaster Happens .......................................................................................... 36
4 Functional Capabilities ......................................................................................................... 37
4.1 Mission Support Operations ........................................................................................... 37
4.1.1 Configuration Management .................................................................................... 37
4.1.2 Maintenance Management ...................................................................................... 37
4.1.3 Supply Chain Management ..................................................................................... 37
4.1.4 Technical Information Management ....................................................................... 38
4.1.5 Analysis and Reporting ........................................................................................... 38
4.1.6 Interfaces ................................................................................................................. 38
5 CONOPS Development Team .............................................................................................. 40

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List of Tables

Title/Paragraph Page Number

Table 2-1: Operations and Mission Support Users…………………..…………6
Table 2-2: Other Stakeholders………………………………………..…………7
Table 2-3: Threats and Hazards………………………………………………..16
Table 5-1: CONOPS Development Team…..…………………….…….…......40

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List of Figures

Title/Paragraph Page Number

Figure 1: CG-LIMS OV-1………………………………………….…………11

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1 Missions & Capabilities

1.1 The Coast Guard is modernizing its business structure and transforming the way
mission support is performed. To support the modernized business model, the Coast
Guard must adhere to four cornerstones: configuration management, total asset
visibility, a bi-level maintenance philosophy, and product line management (see section
2.4.1 for more detail). The cornerstones are standardized across the organization, and
enterprise transformation efforts are currently aligning operational and support
communities to the new business model. The Coast Guard IT architecture needs to
support the modernized Coast Guard across operational communities.

1.2 MNS Capability Gap

The Coast Guard currently invests in multiple logistics information systems supporting
many communities and business processes. The systems are not well integrated and do
not provide the necessary asset and parts visibility to effectively support Coast Guard
missions. The inability to share real time information regarding asset status,
configuration, inventory, and maintenance history degrades preparedness and has
negative impact on operations. Additionally, many of these systems have been
organically developed and have significant support costs. CG-LIMS will allow
consolidation of all existing logistics information system functions and provide the
means by which all communities will follow a standardized, common business process.
Our legacy logistics systems are closely tied to their asset-specific business processes.
Those processes are changing as the Coast Guard transforms the organization and
support structure, and CG-LIMS is needed to modernize our IT and provide the tools
necessary to fully transform Coast Guard mission support business practice. The
existing logistics information systems cannot be economically changed to support the
improved process or scaled to meet the enterprise requirements.

Furthermore, CG-LIMS must enable the Coast Guard’s Chief Financial Officer to
report financial performance by providing transparent, traceable financial information
from the logistics system and interfacing effectively with the core accounting system.
CG-LIMS will capture all necessary financial transaction information during logistics
transactions and make it available to financial managers for general ledger
reconciliation.

Finally, our current logistics systems are not consistently aligned with the Department
of Homeland Security (DHS) enterprise architecture. CG-LIMS will align with the
DHS architecture and potentially serve as a model mission support system for the DHS
enterprise.

The Coast Guard must invest in a centrally-managed, integrated, enterprise-wide
logistics information management system that leverages government and industry
standards and best practices to provide mission support. By implementing a logistics
system capable of supporting an improved business process and organizational
structure, we will optimize operational support, reduce costs across the organization,

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provide real time financial data, and align with DHS enterprise architecture. CG-LIMS
is necessary for the Coast Guard to efficiently accomplish its missions and capably
manage increasing roles in homeland security. CG-LIMS is the single logistics
information management system of the future, configured to support a common mission
support business process across all Coast Guard assets.

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2 Operations and Support Description

2.1 Missions

CG-LIMS will directly support the operations performing all eleven statutory missions
found in section 888 of the Homeland Security Act. Each operational asset and point of
infrastructure support will rely on CG-LIMS to manage and automate their individual
mission support needs. Every mission manager in the Coast Guard will be equally
dependent on the quality, accuracy, and timeliness of mission support provided through
the use of CG-LIMS.

To support Coast Guard operations, CG-LIMS will provide configuration management,
maintenance management, technical information management, and supply chain
management functions for a common Coast Guard business process. A key element of
success for CG-LIMS will be its ability to capture transaction-level financial
information and appropriately integrate with the enterprise core accounting system.

2.2 Users and Other Stakeholders

When fully implemented, CG-LIMS will provide consistent, authoritative information
to virtually every member of Coast Guard operations and mission support, from the
lowest ranking deck plate sailor who performs maintenance on an asset, to senior
leaders who make operational and policy decisions based on information from the
system. A representative description of daily user interaction with the system is in
section 3.1. Table 2-1 shows the range of users who will interact with CG-LIMS to
perform Coast Guard operations.

Table 2-1: Operations and Mission Support Users

Role Use
Mission Analysts Access equipment availability and reliability metrics and traceability of asset
configuration to requirements.
Budget Forecasters Access real time statistics and reports that provide historical and projected
maintenance costs across the enterprise.
Program Managers Analyze logistics metrics, create mission support policy, and ensure policy is
being followed.
Configuration Access authoritative source for configuration status accounting and use
Control Boards CG-LIMS configuration change workflow.
Acquisition Use existing configuration baselines to standardize product line acquisitions
Organizations and provisioning.
Product Line Enforce asset configuration policy; monitor equipment history; execute
Managers engineering analyses; propose and execute configuration, maintenance
procedure, and technical information changes; oversee maintenance planning
and execution; manage and optimize supply activities.
Maintenance Schedule, execute, and record depot-level maintenance activities. Requires
Support access to asset configuration information, maintenance procedures, other
Organizations technical information, and supply chain functionality. Initiate configuration
and technical information change requests.

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Role Use
Units Schedule, execute, and record organization-level maintenance activities.
Requires access to asset configuration information, maintenance procedures,
other technical information, and supply chain functionality. Initiate
configuration and technical information change requests. Manage local
inventories and property.
Inventory Control Manage inventory and process supply chain operations.
Points
Financial Managers Utilize transaction level data captured by CG-LIMS and provided to the core
accounting system to reconcile accounts, prioritize and plan activities, and
provide transparency into individual unit spending patterns.
Training Incorporate configuration change information into relevant curriculums.
Organizations Provide performance support and training on operational use of CG-LIMS.

Once CG-LIMS is delivered to the Coast Guard, a team of personnel will be required to
maintain the hardware and software to ensure its capability is available to operational
users of the system. The System Support Agent (SSA) roles and responsibilities will
be detailed in the Integrated Logistics Support Plan (ILSP).

Key stakeholders include DHS, DoD, and other government agencies who rely on
Coast Guard mission support or integrate with Coast Guard mission support
components. Contractors and suppliers will also rely on CG-LIMS as the primary
interface configured to support the Coast Guard business process.

Table 2-2: Other Stakeholders
Stakeholder Use
DHS Enterprise Architects and policy makers should ensure that both business
process and IT related decisions account for CG-LIMS configuration and
capability.
Department of Defense Integrate with Coast Guard logistics, identifying methods for sharing
(DoD) standard support for common platforms and equipment. The Coast
Guard should also integrate with the Defense Logistics Agency (DLA),
providing better visibility and opportunity for support.
Commercial Vendors Contractors who provide the Coast Guard with goods and services will
need to ensure that engineering and configuration data and logistics
support is delivered in accordance with the standard business process
supported by CG-LIMS.

2.3 Policies, Assumptions and Constraints

2.3.1 Policy

While CG-LIMS must support Coast Guard operations and mission support,
which has layers of law, regulation, and policy governing the business,
CG-LIMS must also conform to certain policies specific to IT and support
systems. Chief among these are the Clinger Cohen Act, the Chief Financial
Officers Act, and the Homeland Security Act.

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The Clinger-Cohen Act (CCA) of 1996 mandates that the government
information technology shop be operated exactly as an efficient and profitable
business would be operated. CCA policy compliance helps to frame a strategy
for focusing CG-LIMS requirements toward a responsible IT acquisition.

The Chief Financial Officers (CFO) Act of 1990 requires that federal agencies
produce accurate, detailed financial statements certified by independent
auditors. The Federal Financial Management Improvement Act of 1996
(FFMIA) went beyond earlier policy and details requirements that state
financial management systems must provide accurate, reliable, and timely
financial management information to the government’s managers. Any
implementation of CG-LIMS must ensure financial information necessary for
full compliance is captured and integrated with the Coast Guard and
Department of Homeland Security (DHS) core accounting system.

The Homeland Security Act of 2002 placed the Coast Guard under the DHS.
Subsequent DHS Appropriation Acts have required the Chief Information
Officer to submit to Congress plans for implementing an Enterprise
Architecture (EA), which are found in DHS EA Reports and the Capital
Investment Plan for Implementing the DHS Enterprise Architecture.
Consequently, the Coast Guard must comply with the audit baseline and
standards established by DHS for its component agencies, including using the
DHS Technical Reference Model (TRM) and DHS Service-Oriented
Architecture Framework.

Within the Coast Guard, CG-6 provides IT governance and policy and CG-9
provides acquisition governance and policy. Both dictate use of the System
Engineering Life Cycle (SELC) process for CG-LIMS. CG-LIMS will be
acquired through the formal major acquisitions process defined by the Coast
Guard Major Systems Acquisitions Manual, COMDTINST M5000.10 (series).

2.3.2 Assumptions

CG-LIMS will be limited in its scope to the functions described in this
document to support the standard, enterprise mission support business model.
Specifically, CG-LIMS will not be responsible for managing enterprise
financial accounting or the general ledger, procurement functionality, human
resource information, standardized project management, or Coast Guard
operations. It will, however, be a mixed financial system (tracking auditable
transaction-level financial information) and be required to integrate with core
financial and enterprise procurement, human resource, project management, and
operations systems, as well as procurement, engineering and logistics systems
from the Department of Defense (DoD) and other government agencies.

CG-LIMS may consist of one or many applications that integrate standard
logistics functions of configuration management, maintenance management,

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supply chain management, and technical information management for assets
across the enterprise. CG-LIMS will be the authoritative source for the
information contained in the system directly supporting these functions.

CG-LIMS will ultimately be the single logistics system for the Coast Guard. It
will provide mission support for all assets: aircraft, boats, ships, shore
structures, piers and infrastructure, and electronics and software. It will not
only manage configuration of assets, it will track individual parts, special tools,
and test equipment throughout their life cycles. Failure history for types of
equipment and parts will be recorded and delivered for maintenance analysis.
Individual parts will be tracked throughout their life, retaining history of
location, status, failures, and repairs. Supply chain management functionality
will include robust inventory and warehouse management across the enterprise.
Maintenance activities will be wholly contained in the system. Access to
technical documentation and the management of configuration, maintenance,
and supply activities for each asset will all be accomplished using CG-LIMS,
following one, standard business process.

CG-LIMS capability will be acquired and implemented in segments of
functionality. Assets currently being supported by legacy logistics systems will
be migrated to CG-LIMS in accordance with the Deputy Commandant for
Mission Support (DCMS) Integrated Master Schedule (IMS) for modernization
and transformation. The legacy logistics systems will then be targeted for
disposal.

CG-LIMS must provide support for system users who have limited or no
network connectivity. See Section 2.4.4 for further explanation.

The Project Manager (CG-9334) is responsible for the system acquisition as
described in COMDTINST M5000.10 (series).

CG-LIMS configuration management will be governed by the CG-LIMS
Configuration Control Board (CCB).

CG-LIMS Disaster Recovery (DR) hardware and software IT components will
be hosted at a DR site in a physical location separated from the production
environment.

2.3.3 Constraints

CG-LIMS must provide an operational availability of 98.6%. See Section
2.4.3.1 for more detail.

CG-LIMS must provide an operational reliability of 93.1%. See Section 2.4.3.2
for more detail.

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The IT solution for CG-LIMS will be compatible with the technological
constraints identified in the DHS TRM and will have to be consistent with the
common operation environment of the hosting site.

Information security requirements are critical, yet difficult to meet if not
addressed early in a project. The solution must be able to meet the requirements
and then follow the standard process to ensure compliance during configuration.

2.4 Operational Description

2.4.1 Operating Concept (OpCon)

Coast Guard Modernization and the transformation toward standardized
Mission Support are enterprise-wide initiatives to provide field operations the
best possible support. There are four cornerstones of the Coast Guard common
business approach to mission support 2 :
• A service-wide commitment to configuration management;
• Total asset visibility across the Coast Guard through an enterprise IT
system;
• A bi-level support system consisting of organizational and depot levels;
and
• A single point of accountability for asset support through the
establishment of asset Product Line Managers (PLM).

In order for the Coast Guard to achieve these goals, modernized IT tools are
crucial, and CG-LIMS is the IT system required to fully implement this unified
and disciplined approach to mission support. As new assets enter service, it is
vital that strict configuration management be effectively managed and
maintained so that the enterprise mission support model can be implemented
unhindered by current IT constraints. The PLM will rely on the system to
provide total asset visibility, as will the technicians executing maintenance.

Figure 1 shows the operational view (OV-1) depicting how CG-LIMS will
support the operations of the Coast Guard. It directly supports current Coast
Guard Modernization efforts.

2
Mission Support Handbook V1.0

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Figure 1: CG-LIMS OV-1

The system will manage the configuration of all Coast Guard assets, providing
traceability between physical configuration status and various baselines,
including functional baselines (requirements). It will document changes and
status of asset configuration and ensure a consistent control process is followed
throughout an asset’s lifecycle.

The technical information used to feed asset configuration, such as engineering
data and manuals, will also be managed by CG-LIMS. Both the configuration
and technical information are used to generate maintenance procedures, which
are also documented and maintained in CG-LIMS. Engineering data associated
with configuration items, such as Reliability Centered Maintenance (RCM)
data, including Failure Mode Effects Criticality Analysis (FMECA) and Level
of Repair Analysis (LORA), are crucial to document in the system and maintain
throughout the lifecycle of maintenance-worthy items. Information gathered by
CG-LIMS during the operation and maintenance of assets will allow improved

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analysis of tracked systems and enable refinement of the technical information
that affect operations, maintenance, supply, and acquisition strategies.

A configuration-based maintenance program ensures that operational
availability and resource thresholds are achieved and sustained while reducing
probability of failures, minimizing unauthorized configuration changes,
optimizing both manpower and personnel resources, and centrally managing the
supply chain. The Coast Guard’s bi-level maintenance model is capability
based: organizational (unit) level (O-level) and depot level (D-level)
maintenance is defined based on comparing the engineering data analysis with
the skills, capacity, tools, and authority required to perform specific
maintenance procedures. The actual maintenance will be tracked in CG-LIMS
and performed in accordance with the technical information and procedures
provided through the system.

CG-LIMS will provide the required capability for the Coast Guard to support
moving supplies necessary for maintenance and mission support. Not only will
CG-LIMS integrate maintenance actions with associated supply chain
functionality and procurement and finance interfaces, it will provide the ability
to maintain total asset visibility, or timely and accurate information on the
location, movement, status, and identity of equipment and supplies. The Coast
Guard will then be able to act on this information, providing transparency to
decision makers and oversight entities.

Product lines are managed at designated Aviation (ALC), Surface Forces
(SFLC), and Shore Infrastructure (SILC) Logistics Centers and C4IT (C4IT SC)
and Personnel (PSC) Service Centers. Product lines are essential to the
foundation of the Coast Guard’s mission support model and are formed early in
the lifecycle of a program, initially residing within the Asset Project Office
(APO) during acquisition. Once a new asset is fully operational and achieving a
steady state of performance, the product line transitions to the designated
logistics or service center, continuing lifecycle support until disposal. Product
Line Managers (PLM) are the single point of contact for any given asset,
responsible for technical service requests, maintenance procedures, asset
configuration data, parts use authorization, reliability analysis, spare parts
provisioning and procurement services, and D-level maintenance.

Assets installed on or used with a parent asset will be managed no differently
than the parent. For example, assume a C4IT system pallet is managed by a
product line of the C4IT Service Center. The pallet has a configuration that is
maintained in CG-LIMS, including hardware and versions of software. The
aircraft upon which the pallet is installed is managed by a product line of the
ALC. The pallet is managed as a configuration item within that parent aircraft
asset. When a problem occurs with the pallet, the parent asset is responsible for
notifying the PLM at ALC. The PLM at ALC will see that the C4IT SC has
responsibility for that particular asset and engage the appropriate PLM. In this

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way, the PLM of the parent asset will have visibility into the status of the
aircraft, while the child asset requiring attention is appropriately managed by a
separate service center. Similarly, an underway cutter with a helicopter on
board will be managed by a PLM at SFLC. If a problem is encountered with the
aircraft, the PLM at SFLC will be first in line to be notified that a change in
status to the capability of the cutter has occurred. The ALC will in turn be
notified that one of their assets has an issue. In both cases, access to technical
documentation and the management of configuration, maintenance, and supply
activities for each asset will all be accomplished using CG-LIMS, following the
same, standard business process.

CG-LIMS will be centrally hosted and provide system access to all applicable
field units from standard workstations connected to the Coast Guard network.
Interfaces with both internal and external systems will use the enterprise Service
Oriented Architecture (SOA) when practical. CG-LIMS users at individual
units will have visibility access to enterprise information based on roles. Units
without continuous network connections, such as an underway ship or
Deployable Operations Group (DOG) unit, will use a distributed instance of the
system to follow standard business practice. The system will sync with the
central system according to defined business rules. Rules must be configurable
to allow for optimized information exchange when limited connectivity is
available, such as through a satellite.

2.4.2 Employment Modes

Role-based permissions will control user access to system information and
functionality. For instance, program analysts and decision makers across the
enterprise will need access to all CG-LIMS information. The acquisition
community will need to submit technical information and configuration data
through CG-LIMS for newly acquired assets. Trainers will require access to
CG-LIMS for both pipeline and on-site training. Financial managers will need
to reconcile financial records down to the transaction level. Product Line
Managers will need access to CG-LIMS to plan, budget, and execute asset
support. Unit level users will need to schedule and execute maintenance,
requisition parts, perform property and inventory audits, and execute supply
chain actions. Item managers will require access to CG-LIMS to make
requisition and procurement decisions. System support users will require
administrative permissions to manage the system configuration.

2.4.3 Scheduling and Operations Planning

2.4.3.1 Availability

CG-LIMS users will typically expect the system to be available for use
at all times. While usage will peak during a normal workday,
maintenance will be performed on assets around the clock, requiring

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availability of all functions of CG-LIMS. Many units strategically
perform maintenance with their duty sections during the night when
operations are typically at the lowest levels.

It is critical that mission support personnel have access to the parts and
technical data required to maintain assets. CG-LIMS will only be as
usable as it is available. Access to maintenance schedules and
procedures, parts availability information, parts requisitioning
functionality, and technical documentation will be expected of the
system during routine field level mission support operations.
Furthermore, to maintain data integrity users will be expected to input
their activities into CG-LIMS upon completion of a task.

A unit can routinely tolerate a scheduled 2 hour downtime once in any
given week, allowing mission support personnel to pull a reasonable
amount of information prior to the anticipated downtime so that
mission support operations can continue without system access.
System outages up to 4 hours could be tolerated, but not more than
four times in a year, due to its significant impact on mission support
operations. For this reason, CG-LIMS will require a high degree of
reliability, discussed in Section 2.4.3.2.

Since CG-LIMS will be operational 24 hours a day, 365 days a year,
total time used in availability calculations must be based on 8,760
hours per year.

The total downtime tolerable to system users is 120 hours per year (2
routine hours per week plus four 4 hour unexpected outages).
Consequently, the total operational uptime targeted for the system is
8,640 (8,760 – 120 = 8,640) hours per year. The required operational
availability for CG-LIMS is the total operational uptime targeted
(8,640 hours) divided by the total time (8,760 hours), or 98.6%.

An even more desirable level of availability would be achieved if the
scheduled downtime were limited to 1 hour per week. Maintaining the
tolerable 16 hours of unexpected downtime over a year, this would
increase the availability to 99.2%.

2.4.3.2 Reliability

Reliability is a measure of the probability that the system will perform
without failure over a specific interval. CG-LIMS reliability must also
be sufficient to support the required availability. Reliability is
generally expressed in terms of a Mean Time Between Failures
(MTBF).

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Once operational, the reliability can be measured as an inverse
exponential function of Euler’s constant raised to an exponent of
actual operating hours divided by the number of system failures
experienced during a specific interval. The interval is determined by
calculating the Mean Time Between Maintenance (MTBM).

Because CG-LIMS users are willing to tolerate weekly maintenance
periods (of no greater than 2 hours each) and 4 unexpected failures per
year, the MTBM requirement for CG-LIMS should not be less than
154.3 hours (target operational uptime ÷ total number of periods of
downtime due to maintenance).

To keep unplanned downtime to a tolerable minimum, the requirement
for MTBF should not be less than 2,160 hours (target operational
uptime ÷ number of failure events).

Consequently, the required reliability, or probability that the system
will operate without an unexpected failure between maintenance
periods, should not be less than 93.1%, calculated by using the
following equation:

.

2.4.4 Operating Environment

CG-LIMS will reside in the Coast Guard’s Common Operating Environment
(COMDTINST 5230.59) and be accessed through Coast Guard Standard
Workstations. CG-LIMS will accordingly comply with COMDTINST 5200.16,
Standard Workstation III Configuration Management Policy. Hardware
acquired through separate acquisitions may interface with CG-LIMS in the
future, such as bar code scanners or portable maintenance recording devices, but
they fall outside the scope of the CG-LIMS system acquisition.

CG-LIMS will be used on assets that do not always have 100% network
connectivity. Users will be able to use CG-LIMS while in a disconnected
environment and be confident that information available in the system is current
relative to the most recent network connection to the central servers, according
to established business rules. Work performed in CG-LIMS while in the
disconnected environment will be saved and automatically update the central
system once connectivity is restored. The following connectivity situations
must be addressed:

a. Shore-based continuous connectivity: This will be the most common
operating environment for CG-LIMS, allowing full system access to
users at land-based units with Coast Guard One Network (CGOne)
access through Local Area Network (LAN) connectivity.

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b. No connectivity: This supports users during anticipated periods without
connectivity to CGOne, such as underway cutters, other mobile units,
and remote sites. Facilitating this environment requires that the unit
have some lightweight application server, a data repository, and means
for detecting loss of network connectivity.
c. Limited connectivity: This supports users with connectivity to the
CGOne via satellite link or other wireless protocol. Facilitating this
environment requires that the system have some means for detecting the
presence of Wide Area Network (WAN) connectivity. CG-LIMS will
provide a prioritization service for synchronizing data with the central
server according to business rules to maximize use of limited bandwidth.

2.4.5 Threats and Hazards

Standard Coast Guard IT policy and safeguards will mitigate risks to CG-LIMS
reliability and stability. Table 2-3 details specific threats and hazards at both
the primary hosting site and distributed sites operating Coast Guard standard
workstations, which may have local instances of CG-LIMS for operating in a
disconnected environment.

Extended loss of CG-LIMS capability would severely impede Coast Guard
operations. As the primary IT tool used for mission support, it will be the
source for information captured during logistics activities, such as configuration
and maintenance status and location and condition of Coast Guard property and
inventory. PLMs will be responsible for keeping copies of current maintenance
procedures and technical documentation so that mission support operations can
be performed and documented off-line in unique cases where access to a
CG-LIMS environment is not available, according to policy and standard
process.

Table 2-3: Threats and Hazards
Threat / Hazard Symptom of Threat or Contributor Factors Required to
Hazard / Opposing Maintain Effectiveness
Force and
Capabilities
Primary Site Hazard The hosting facility is damaged Weather or Disaster Recovery & Business
– Environmental by an environmental hazard natural Continuity (DRBC) Infrastructure
Disaster (e.g. tornado, hurricane, fire, occurrence DRBC Plan
etc) that causes the system to DRBC Plan Implementation
no longer function at the
primary site
Primary Site Hazard - The hosting facility is damaged Person DRBC Infrastructure
Human Unintentional by an unintentional human DRBC Plan
Disaster action (e.g. cut power line, etc) DRBC Plan Implementation
that causes the system to no
longer function at the primary
site

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Threat / Hazard Symptom of Threat or Contributor Factors Required to
Hazard / Opposing Maintain Effectiveness
Force and
Capabilities
Primary Site Threat - The hosting facility is damaged Person DRBC Infrastructure
Human Intentional by an intentional human action DRBC Plan
Disaster (e.g. sabotaged disk drive, etc) DRBC Plan Implementation
that causes the system to no Site Security Personnel
longer function at the primary Security Clearances for Personnel
site CG-CIRT Investigation
Primary Site Threat – One or more of the system Person DoS Detection
Denial of Service components are attacked DoS Prevention Techniques
(DoS) affecting service (negative (Verfication, Filtering, Access
availability) but w/o loss of Control Lists, etc), Firewall
data (sustained integrity) DoS Isolation and Restoration
CG-CIRT Investigation
Primary Site Threat – One or more of the system Person Logging and Auditing
Breach of Security components are compromised Audit Log Analysis
resulting in a breach of security Data backup procedures
and loss of data or data Data Restoration
integrity Site Security Personnel
Security Clearances for Personnel
Distributed System The remote hosting facility Weather or Replacement hardware (HW) and
Component Hazard – housing distributed system natural software (SW) components
Environmental component is damaged by an occurrence Synchronization Plan
Disaster environmental hazard (e.g. System Recovery Plan
tornado, hurricane, fire) that Data Recovery Plan
causes the system to no longer
function at the remote site
Distributed System The remote hosting facility Person Replacement HW and SW
Component Hazard – housing distributed system components
Human Unintentional component is damaged by an Synchronization Plan
Disaster unintentional human action System Recovery Plan
(e.g. damaged communication Data Recovery Plan
equipment, etc) that causes the
system to no longer function at
the remote site
Distributed System The remote hosting facility Person Replacement HW and SW
Component Threat – housing distributed system components
Human Intentional component is damaged by an Synchronization Plan
Disaster intentional human action (e.g. System Recovery Plan
damaged communication Data Recovery Plan
equipment, etc) that causes the Site Security Personnel
system to no longer function at Security Clearances for Personnel
the remote site CG-CIRT Investigation
Distributed System One or more of the system Person Theft Prevention
Component Threat – components are compromised Theft Investigation
Breach of Security resulting in a breach of security Replace HW& SW components
and loss of data or data Synchronization Plan
integrity System Recovery Plan
Data Recovery Plan
Site Security Personnel
Security Clearances for Personnel

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2.4.6 Interoperability with other Elements

Interoperability with both Coast Guard and external systems is critical to the
success of CG-LIMS.

Asset Logistics Management Information System (ALMIS) is the principal IT
system currently supporting modernized logistics business practice. CG-LIMS
must initially integrate with ALMIS as segments are developed and
implemented. ALMIS architecture allows for a modular recapitalization
strategy, so interim interfaces will be required in a way that overall functionality
is not lost when any asset migrates from ALMIS to CG-LIMS.

CG-LIMS will integrate with Electronic Asset Logbook (EAL), the operations
system supporting modernized assets, to provide asset condition and availability
information. EAL currently provides unscheduled maintenance management
functionality to assets enrolled in ALMIS; this functionality must be migrated to
CG-LIMS. EAL will remain as the operations system supporting
Modernization, while CG-LIMS will become the logistics system managing
modernized mission support.

CG-LIMS must integrate with the Coast Guard core accounting system and
provide accurate transaction-level data for financial accountability, tracking and
analysis. It must also feed the enterprise procurement system. Integration with
human resource management systems will eliminate dual entry of personnel,
training, and competency information and enable real-time job-cost valuations.
CG-LIMS will integrate with hardware and feeder systems as technologies
evolve. For instance, bar code scanners and Radio Frequency Identification
(RFID) readers may be employed in the field to improve supply activities;
personnel may use handheld, electronic devices to record maintenance or
inventory activities; and automated maintenance monitoring systems, such as
the one deployed on the National Security Cutter, can provide real time
equipment usage information to update component history relevant to
maintenance periodicity.

External systems to which CG-LIMS will integrate include DoD systems, DHS
systems, Other Government Agency (OGA) supply systems, commercial
shipping systems, and vendors. DoD systems include Defense Logistics
Agency (DLA) systems (in accordance with Defense Logistics Management
System (DLMS) to ensure supply support and information sharing with other
government agencies is conducted in an automated information system
environment), inventory control point systems that supply the Coast Guard, and
maintenance systems requiring updates for DoD equipment employed by the
Coast Guard, such as Navy Type/Navy Owned (NTNO). Possible interfaces
with DHS include department-wide property management, financial,
environmental, and energy systems. CG-LIMS will integrate with commercial
freight services, such as RPS, Inc and Federal Express to track shipments and

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provide visibility to customers waiting for parts. Vendors supply systems will
also have a means to interface with CG-LIMS to automate supply activities.

2.5 System Support Description

2.5.1 This section applies the Six Facets of Readiness model to CG-LIMS hosting and
support. The following descriptions are based on the assumption that the Coast
Guard will be the SSA for CG-LIMS at Full Operational Capability (FOC).

2.5.1.1 People

The Coast Guard provides full-service hosting and support for many
applications in addition to CG-LIMS. Personnel will directly and
indirectly support each system at the hosting site. In direct support of
CG-LIMS will be the core business unit team made up of a Project
Officer (PO) and staff. The PO will be a government employee and
serve as a liaison between the SSA and the Project Manager
(CG-9334), System Development Agent (SDA), Sponsor’s
Representative (CG-442), Asset Manager (CG-632), and other
stakeholders. The system staff will be comprised of a Functional Area
Manager (FAM) and, depending on the hosting and support
requirements, additional personnel to provide full system lifecycle
support for the servers, applications, and databases. Staff may include
system administrators, database administrators, developers, testers,
system support specialists, documentation specialists, analysts, and
configuration management specialists.

2.5.1.2 Training

The system-user interface and logic flows will be tailored as much as
possible to meet user needs, within the limits of the chosen acquisition
strategy. Tailoring could potentially include customized 'interface
overlays' for each major class of user to facilitate their entry into the
system, based on their level of understanding of the system and what
tasks they need to perform. A robust embedded help feature will be
provided, as will a self-guided embedded training capability. Based on
previous projects of similar scope and breadth, however, some user
training may be required, particularly when the system is initially
deployed. All of the strategies listed above will be utilized as much as
possible to reduce the long-term cost of resident training solutions.
While detailed training requirements will be determined for each user
group based on deliberately-determined knowledge, skills and ability
gaps, it is likely that some training will be required, as described
below.

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System indoctrination and familiarization will be provided to initial
users as the system is installed and brought online. This training will
orient the various user groups to the interface and help them more
quickly acclimate to the new system and their expected role therein.
Although user performance is not expected to be different or unique,
this initial training will be vital to help manage the organizational
change required to ensure the system is implemented effectively and
efficiently in the work place. Although this training will not
necessarily be provided to all user groups, it is likely to be provided
for database administrators, those responsible for configuring the
application to implement approved change requests and assist in
managing application accounts, personnel who will configure or
customize the application(s) to interoperate with other enterprise
applications, and a representative sample of unit users. Additional
support and training may also be provided to Help Desk personnel
providing support for CG-LIMS in order to rapidly and effectively
assist field users having difficulties.

2.5.1.3 Equipment

CG-LIMS will include hardware and software at the central hosting
site and disaster recovery site, maintained in accordance with the
O-level and D-level maintenance plans delivered with the system and
managed by the C4IT SC. Hardware choices should be coordinated
with the C4IT SC to ensure adherence to any standards and
compatibility with the hosting sites. Distributed environments of
CG-LIMS at units expecting to use the system during periods of
limited or zero network connectivity may need additional hardware to
support local instances, depending on the final solution.

2.5.1.4 Support

System experts will monitor CG-LIMS equipment and the
infrastructure elements of the surrounding environment for events that
may affect the system. In the event of a system equipment failure,
staff will repair, replace, or contact vendors for replacement and
repair. The system and surrounding infrastructure will be configured
to maximize redundancy of critical system elements, minimizing
system downtime in the event of failure.

In the event of an IT security incident, staff on site will respond to
minimize threats to the system and site and involve others (i.e.
CG-CIRT) when necessary.

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Hardware, software, and infrastructure will require periodic upgrades
that will be performed in accordance with CCB priority and Coast
Guard policy.

2.5.1.5 Infrastructure

C4IT SC is responsible for Coast Guard IT product lines. Enterprise
IT infrastructure required to carry information to and from central
severs and distributed network locations will be maintained by the
C4IT SC as a course of business outside the scope of CG-LIMS,
except for capability specific to CG-LIMS deployment. IT
components specific to CG-LIMS will follow O and D level
maintenance plans according to the standard Coast Guard business
model.

2.5.1.6 Information

Technical documentation for CG-LIMS will be maintained in
accordance with existing change management procedures. Substantial
vendor supplied documentation will be collected during the acquisition
to support the products delivered. Critical documentation to be
obtained during the acquisition includes detailed configuration
information, to be conveyed from the SDA to the SSA when
appropriate.

2.5.2 The following environments are envisioned for CG-LIMS, each having its own
unique support mode.

2.5.2.1 Development Environment: This is a secondary CG-LIMS
environment providing capability for implementing approved change
requests before testing and production release.

2.5.2.2 Operational Test & Evaluation (OT&E) Environment: This is a
secondary CG-LIMS environment providing testing and evaluation
capability.

2.5.2.3 Production Environment: This is the primary CG-LIMS transaction
processing environment. It is comprised of various hardware and
software components to support the three connectivity environments
(connected, limited connectivity, zero connectivity) described in
Section 2.4.4 to the hosting site’s central application servers and data
repositories.

2.5.2.4 Disaster Recovery (DR) Environment: This environment is
established to support the hosting site’s central application servers and

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data repositories in cases where a significant event causes them to be
unavailable.

2.5.2.5 Failover Environment: This environment is established to support the
hosting site’s primary application servers and data repositories in cases
where a localized event causes either or both the servers and
repositories at the hosting site to be unavailable, requiring transition to
other infrastructure components.

2.5.2.6 Training Environment: The system will include a robust embedded
training capability that will allow users to rehearse and practice
common functions and to solve problems. This environment will
appear exactly like the operational environment but user actions will
be able to manipulate simulated data vice real data.

2.6 Potential Impacts

CG-LIMS will be the IT tool by which the Coast Guard continues logistics
transformation to support optimal mission support through Modernization. Significant
change management strategies are already in place to help mitigate organizational
impacts of such sweeping change. Highlighted below are specific additional impacts
anticipated when CG-LIMS is implemented.

2.6.1 Operational (Mission Support) Impacts

The users of current logistics systems being replaced by CG-LIMS will
experience the most impact.

The IT logistics system currently being used by both the aviation community
and units undergoing logistics transformation is ALMIS. It will be the first
system targeted for replacement by CG-LIMS. CG-LIMS will enable the full
vision of Modernization to be realized, overcoming constraints with ALMIS and
the other legacy logistics systems which limit full implementation of the
modernized business model. However, some changes to low level business
practice will be required to use modern technology to fully support the high
level business process goals.

One clear example of change to current ALMIS users will be how maintenance
is managed. Currently, corrective maintenance is managed in an ALMIS
application that also manages operations, EAL, separately from the application
that manages scheduled preventative maintenance. Due to its operations
management functionality, EAL is not going to be replaced by CG-LIMS;
however the maintenance management functionality will be migrated to
CG-LIMS. Both preventative and corrective maintenance will be managed in
one system, CG-LIMS. See section 3.1 for an example of how this will take
place while maintaining the integrity of EAL information.

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One of the biggest challenges with implementing the Coast Guard’s modernized
business model is standardizing functional process, including financial and
procurement transactions, across communities. Statutory requirements now
require the Coast Guard to follow standard practice for financial accounting.
Some of our existing general ledgers and procurement modules are
inappropriately contained within current logistics systems. The implementation
of CG-LIMS must support a new enterprise business model where there is a
single general ledger. The enterprise strategy for migrating from the current
state of multiple general ledgers and procurement applications to a single
general ledger and single procurement application has not yet been defined, but
it will certainly require a change in configuration from our current logistics
systems to adopt a new process when financial events are initiated.

The project will defer to CG-1 as to Human System Integration (HSI) analyses
that should be conducted. These will likely include user need analyses, task
analyses, manpower requirements analyses and training supportability analyses.
These efforts will be fully integrated with DCMS transformation timelines.

2.6.2 System Support Impacts

New Interconnection Security Agreements (ISA) and Memoranda of Agreement
(MOA) in support of interfaces between systems will be required as part of
initial Certification and Accreditation (C&A) for CG-LIMS. The creation of
ISAs and MOAs requires time to define scope, negotiate details of the
interconnection among different system owners, and obtain Designated
Accrediting Authorities (DAA) approval.

In order for CG-LIMS to interface through an evolving Services Oriented
Architecture (SOA), interfacing systems are likely to require modification to
consume and deliver messages on the Enterprise Service Bus (ESB).

Interfacing systems may require increased bandwidth and storage capacities for
increased data transfer or changes in data transfer format associated with
CG-LIMS requirements.

CG-LIMS and ALMIS systems staff will need to collaborate on many activities
such as:
• Establishing a rollback plan to address risks associated with initial
implementation.
• Creating and executing data migration plans.
• Developing new interfaces to support data sharing.
• Planning and execution of beta testing.
• Coordinating parallel operation between legacy logistics systems and the
new CG-LIMS.

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If validated by analyses, job aids and resident training solutions may need to be
developed to support desired user performance.

Hardware and software residing on distributed assets may need to be upgraded
as a result of the implementation of CG-LIMS and require subsequent
equipment upgrades or replacement as changes are made to the centralized
environment at the production hosting site.

The hosting sites may need to allocate additional workspace and infrastructure
elements (i.e. office space for personnel increases, data floor space, power
supply, network access bandwidth) as they take on CG-LIMS hardware and
software.

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3 Scenarios

CG-LIMS will be providing mission support capability to all Coast Guard operations. While
operational commands and assets will be in the field performing Coast Guard missions,
mission support personnel will be busy ensuring operations have the right resources in a
timely manner, and their primary tool will be CG-LIMS. The following scenarios are broken
into two categories. Section 3.1 addresses how CG-LIMS will be used. Section 3.2
describes how CG-LIMS will be maintained.

3.1 Mission Support Scenarios

3.1.1 A Day in the Life of an Operational Unit

This unit level scenario describes typical use of CG-LIMS to support
operational assets. The roles of the unit personnel, Product Line Manager
(PLM), operational commander, and supply support are described as they
perform their parts in planning and executing mission support.

3.1.1.1 Maintenance Planning

The maintenance officer at a unit finishes Friday by preparing for next
week’s work. He opens the CG-LIMS application from his desk
workstation and takes a look at the scheduling module to see what
maintenance is due. He has responsibility for all O-level maintenance
required of the unit, including facility infrastructure, vehicles, station
radio equipment and three small boats, all of which is managed by
CG-LIMS.

He checks the O-level assigned tasks and sees that his weekly schedule
includes a quarterly inspection and two weekly lubrication tasks for
each small boat, an operating hour induced bearing inspection on the
first boat, and a monthly inspection of all the fire extinguishers at the
station. Total labor hours required are 21 man-hours, for which he will
need to assign personnel from his unit.

He also sees that a support team is scheduled to visit the unit on
Wednesday to perform D-level preventative maintenance, some
machinery overhaul on the second boat, which is supposed to take
three days, rendering the asset unavailable during the overhaul. He
had arranged this visit with the PLM over a month ago, after they were
notified by CG-LIMS that the maintenance was going to be due.

He also notes that another D-level maintenance task is due in less than
three weeks. This is not a surprise to him, as he (and the PLM)
already received the email automatically generated by CG-LIMS
giving him 30 days notice, which is standard for that particular task,

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and the PLM had emailed him some windows of availability for
support teams capable of performing the maintenance. He decides to
follow up with the PLM next week to get it on the schedule. He is
confident that the materials necessary for the maintenance will arrive
to his unit prior to the start date, since CG-LIMS calculates necessary
lead times, notifies personnel responsible for authorizing shipment,
and facilitates efficient transportation and tracking. He does not need
to worry about finding and procuring parts for preventative
maintenance, as the PLM, with the help of CG-LIMS, ensures his unit
is fully stocked for maintenance prior to its date of execution.

Now that the maintenance officer knows what maintenance should be
completed next week, he opens the unit’s operations application and
takes a look at the upcoming operations schedule to ensure that there
won’t be any conflicts. Operations look normal, which will allow
bringing down the second asset for the three days and plenty of time to
accomplish the remaining O-level maintenance tasks.

The list of available personnel and their qualifications is automatically
updated in CG-LIMS through an interface with the enterprise HR
system. The maintenance officer makes a detailed schedule of which
maintenance technicians will be assigned each O-level task and what
day it will be performed. He schedules the O-level work on the second
asset to take place during the D-level overhaul to make use of the
down time and maximize operating availability. CG-LIMS would
have flagged him if any of the maintenance scheduled required a
qualification not held by at least one assigned technician.

3.1.1.2 Supply Chain – Part 1

Maintenance materials for the scheduled checks and overhaul were
identified automatically by CG-LIMS and advance notifications were
sent to the PLM. She verified the need and authorized the supply
shipments to the unit, which were automatically sent to the appropriate
item managers. The item managers for specific materials followed
their business rules to authorize the packaging and shipment of
materials from the most advantageous Inventory Control Point (ICP)
to the unit.

The ICP received the order and packaged the material with a separate
order also scheduled for the same unit, which were then delivered prior
to the scheduled maintenance. During the packaging, shipping, and
receiving process, CG-LIMS captures the financial transactions
associated with the delivery of goods.

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The unit is also allocated a stock of repair parts, based on planned
maintenance and failure trends, as determined by the Product Line
Manager (PLM) and mission operations. CG-LIMS automatically
sends demand signals to the PLM when the reorder point is reached
and materials are replenished in the same way that maintenance
materials were ordered. Consumable items, such as fuel for operations
and surge capacity stockpiles, are also automatically replenished as
consumed.

When the reorder point for an inventory item is reached at an ICP,
procurement might be necessary to replenish inventory. CG-LIMS
manages the process for item managers to electronically create and
send purchase requests to the enterprise procurement system.

As material is used, transferred, disposed of and received, CG-LIMS
captures the financial data associated with each transaction and
provides the required detail to the core accounting system to meet
enterprise business rules and CFO compliance.

3.1.1.3 Maintenance Preparation

The maintenance technician assigned the bearing inspection begins her
Monday by logging into the common kiosk computer, opening
CG-LIMS, and seeing her scheduled tasks. She clicks on the work
order she is scheduled to do and accesses the Maintenance Procedure
Card (MPC) for her next job, which is available electronically and is
printable. She executes the start of the maintenance action in
CG-LIMS, which notifies EAL that the asset is operationally
unavailable due to maintenance, and requests the required materials,
which are listed both within the maintenance module of CG-LIMS (i.e.
the work order) and on the MPC. She also has the ability to view local
and enterprise inventory levels of specific parts. Because this is
scheduled maintenance, the PLM has ensured her local store room is
sufficiently stocked for the job. She pulls the required materials from
stores. All tools and materials are available, the necessary technical
drawings are included on the MPC (with additional technical
drawings, publications and manuals available through hyper-links via
the CG-LIMS interface), and step by step instructions are provided.
The maintenance technician has practiced this particular maintenance
task with the same MPC during “A” school and is confident she will
be able to accomplish the task within the work order’s estimated
timeframe.

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3.1.1.4 Maintenance Execution

The technician follows the steps on the MPC to complete the task.
The work order requires disassembling a portion of a motor,
measuring a component for signs of wear, and replacing a bearing if
the component wear is beyond indicated tolerances. The technician
places safety tags on the operating controls and performs all tasks as
directed, finding that the bearing surface is scored and pitted well
beyond the allowable tolerances. Continued operation of the asset in
this condition has a possibility of causing failure to other machinery
components.

The MPC directs her to perform an unscheduled corrective action, as
detailed in a separate maintenance task. She initiates the creation of a
separate work order, which is now linked to the original work order in
CG-LIMS. CG-LIMS sends a notification to the maintenance officer
that a corrective maintenance work order has been created, and the
technician confirms with him that she will begin work on the new
work order immediately. CG-LIMS automatically sends a real time
update to EAL indicating a revised window of estimated
unavailability, as well as any new operational restrictions placed on
the asset (such as required sea, ground, or flight checks that must be
accomplished before the asset can be put back into full operational
status). The technician orders the required materials for the corrective
maintenance, which are available in stores, pulls them for the job,
prints out the MPC, and begins the repair. As she was trained in “A”
school, she compares the provided diagrams, parts lists, and
specifications to the actual equipment to ensure accuracy, confirming
all documentation is correct. She removes the worn bearing, replaces
it with the new bearing, removes the safety tags, and successfully
performs the required machinery tests.

The technician marks the maintenance actions as complete in
CG-LIMS and electronically forwards them to a designated Quality
Assurance (QA) technician. The QA technician inspects the work and
then signs off on it in CG-LIMS. This triggers notification to the
designated Maintenance Release Authority that action is required to
clear the asset for operations. Once approved, CG-LIMS
automatically sends notification to EAL that the asset is now
operationally available. If operational restrictions still exist for the
asset, they will be indicated in EAL so that operators can then manage
the asset accordingly. If the actual repair time had exceeded the
scheduled down time, automatic updates would have gone out to the
maintenance officer and sent to EAL to update operational
commanders.

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3.1.1.5 Supply Chain – Part 2

The allowance of two spare bearings for the unit’s three assets is
managed by CG-LIMS based on the latest RCM analyses. The
consumed part will be replaced automatically, as CG-LIMS recognizes
that only one is left in the unit storeroom, and produces an order for
replacement that will end up with the item manager for final
disposition.

The bearing in the above scenario is not considered a repairable item,
so the technician disposed of it during the maintenance evolution. If it
had been designated as a repairable part, it would have been tagged as
“Not Ready for Issue” and returned to supply, and the configuration of
the asset would have been automatically updated when the
maintenance action was recorded in CG-LIMS: the new part installed
on the asset would be recorded into the asset configuration, and the
part to be repaired would then be tracked in CG-LIMS for lifetime
component history. The location and status of all parts are visible to
CG-LIMS users.

3.1.2 EAL Integration

EAL will remain the system that operators use, both to plan missions and report
outcomes of executed missions. Operators are interested in the status of
pending or ongoing maintenance on assets, since it impacts asset availability for
mission execution. Consequently, CG-LIMS must have an interface with EAL.
Operators will not be expected to perform extra steps to record asset usage and
discrepancies following a mission. A seamless method of recording asset usage
information and entering discrepancies to initiate corrective maintenance will
continue to be the norm, even though the maintenance itself will be managed
through CG-LIMS, not EAL. The following scenario describes the same unit
from section 3.1.1 performing operations while the preventative maintenance
was being conducted as scheduled.

3.1.2.1 Asset Availability

On Tuesday evening OPCOM tasks the unit with providing an asset to
help a search and rescue mission. OPCOM was aware of the unit’s
availability status even before they asked for the asset, as EAL
provides asset visibility enterprise wide. The operations officer of the
unit looks at the schedule in EAL and notes that it is a light week with
only training missions scheduled. He notes that one asset is currently
unavailable for an estimated 5 more hours as the duty section performs
scheduled maintenance, which requires an operational test before
being mission capable. The work order had been opened in CG-LIMS,
which automatically updated EAL through a real-time interface. The

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second asset is preparing for a training mission and is ready to go, but
is scheduled to go down for extended maintenance in the morning (the
CG-LIMS maintenance schedule updates EAL to show upcoming
availability). The final asset is fully available.

The unit operations officer decides to suspend the training mission,
send the ready asset to the search and rescue operation, and get the
second available asset ready on stand-by. According to unit standing
orders, he needs to have two assets available this week, and he is
comfortable that by the time the scheduled overhaul is to begin the
next day, the asset currently undergoing maintenance will be fully
available.

3.1.2.2 Discrepancy Discovery

During the search and rescue mission, the boat crew notes a few
discrepancies. A gauge isn’t working properly. A light seems to be
burned out. Smoke started coming out of a control panel upon return
to the unit. Any immediate corrective actions are taken in accordance
with standard operating procedures.

3.1.2.3 Post-Operations Reporting

Upon return to the unit, the designated crew member logs into a
standard workstation. He fills out the reports that include what was
conducted operationally, as well as asset discrepancies found during
the operation and actions already taken to correct them.

Certain operating statistics are important to preventative maintenance
schedules. Relevant statistics, such as operating hours, are
automatically sent to CG-LIMS though an interface when the
post-operations report is submitted in EAL. EAL is not the sole source
of asset operating statistics, but will be the source for some. Any asset
with maintenance due according to an operating statistic, such as
cycles, hours, starts, landings, etc., will have its own business rules
regulating how that information is collected. In many cases, such as
this one, the time operating the asset is a critical statistic logged into
EAL during the routine post-operation report and serves to update that
tracked parameter in CG-LIMS.

EAL will remain the initial IT interface for the crew member logging
the post operational information. Currently, EAL has a tab known as
the “pink sheet,” where discrepancies worthy of maintenance action
are recorded. The EAL “pink sheet” will be replaced with the CG-
LIMS user interface, which will capture all the necessary information
to create corrective maintenance work orders. The fields required to

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create a corrective maintenance work order will be consistent and
standard across the enterprise. From an enterprise perspective, users
will be able to arrive at the CG-LIMS module for entering this
information by either opening CG-LIMS directly or following the post
operations process through EAL. In the current scenario, the crew
member arrives at the CG-LIMS module to enter asset discrepancies
by clicking the appropriate link in EAL, which has replaced the “pink
sheet,” effectively following the same post operation logging process
as before CG-LIMS was implemented. EAL will require a technical
solution to seamlessly integrate the CG-LIMS interface for capturing
this asset discrepancy information. Once logged, the maintenance to
address the discrepancies will be managed through completion in
CG-LIMS. The interface between CG-LIMS and EAL will continue
to inform operational personnel on the status of maintenance as it
relates to individual assets.

3.1.3 Project Management Integration

The IT architecture for Mission Support will include standard use of project
management tools outside of CG-LIMS. To support the project management
functionality needed to coordinate long term maintenance projects and
availabilities, CG-LIMS must interface with external systems in such a way that
the status of individual configuration, maintenance, and supply activities is
transparent and can be coordinated with a master schedule.

CG-LIMS will not be the tool by which large depot maintenance projects are
managed. It will be the source of record for documented configuration changes
and maintenance requirements. It will maintain record of all maintenance
completed so that costs are tracked and trends can be identified. But it will not
coordinate contract management and multiple activities the way a project
management tool can. CG-LIMS will provide the equivalent of a Maintenance
Due List for any given asset (including corrective maintenance), any executed
maintenance must be recorded in CG-LIMS, and CG-LIMS must account for
any change to an asset’s approved or actual configuration; but it is not intended
to take the place of a full project management tool.

CG-LIMS will manage unit level schedules once a unit is actually tasked with
executing maintenance. CG-LIMS will automatically task units with O-level
maintenance as it comes due, because individual units are by definition
responsible with executing that maintenance. D-level maintenance will make it
onto the CG-LIMS schedule with a responsible party once scheduled by the
PLM. Sometimes this means it will reside on a project management plan before
being scheduled in CG-LIMS. CG-LIMS will track any deferral of
maintenance, including D-level maintenance items, and notify personnel when
maintenance is due in, due, and overdue, but it won’t manage any heavy duty

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project planning that is better suited for software specifically designed for that
purpose.

3.1.4 Configuration Management

While configuration status accounting will be affected by maintenance actions
as noted above (where a component was removed from an asset and a different
component was installed), allowable (or directed) changes in asset configuration
and a capability to audit physical configuration against documented
configuration will also be managed in CG-LIMS.

3.1.4.1 Configuration Changes

The manufacturer of a communications system (installed on multiple
USCG assets) identifies a problem that could lead to injury to the
operator. The manufacturer distributes a service bulletin to the Coast
Guard system manager. The system manager logs the service bulletin
into CG-LIMS as an Engineering Change Proposal (ECP). He uses
CG-LIMS to identify all instances of the specific model of
communications systems and checks to see if there are problems
previously reported associated with this configuration item. There are
none reported.

The system manager assigns a technical expert to evaluate the service
bulletin. Because the required change has safety implications, it
becomes a high priority and supersedes all lower priority work for the
system manager and technical expert. The technical expert validates
the technical merits of the service bulletin and that the service bulletin
can be implemented by O-level maintenance, in accordance with the
LORA documented in CG-LIMS.

The system manager uses CG-LIMS to complete the ECP, including
identification of all configuration items that will be impacted by the
change and all documentation that will be updated. Identification of
the cost of the change is supported by CG-LIMS, including one-time
materials and labor, documentation updates, and changes to operations
and maintenance costs. CG-LIMS provides guidance to the system
manager in populating the data fields and enforces completeness.

The ECP, including the service bulletin and technical analysis, is
routed to the CCB for approval, within a workflow in CG-LIMS. The
CCB is presented with a summary of all information required to make
their decision. Background material, associated drawings,
maintenance procedures, and operating manuals are available through
CG-LIMS for the CCB’s decision-making needs.

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The CCB identifies two potential issues:
• Conflict with the Interface Control Document (ICD) between
the communications system and the data network. The ICD is
reviewed through CG-LIMS and determined to not require
change.
• Weight and moment. The change is less than the threshold for
cutters, but exceeds the threshold for one class of aircraft, the
MH-65.

The system CCB approves the ECP through CG-LIMS. For assets
other than the MH-65, the approved ECP, along with the service
bulletin showing the modification procedures, is used to authorize
asset configuration changes within the system and create scheduled
maintenance actions in CG-LIMS. Due to funding constraints, the
PLMs defer lower priority maintenance (without violating periodicity)
in CG-LIMS in order to fund this change. For the MH-65, the
system-level approved ECP is routed to the aircraft CCB for platform
level impact evaluation prior to configuration change authorization and
entry as a required maintenance action.

The units complete the change as ordered. When the maintenance is
documented in CG-LIMS, the asset configuration is automatically
updated. CG-LIMS maintains the history of configuration for the life
of the asset.

3.1.4.2 Configuration Audit

A logistics center audit coordinator uses CG-LIMS to develop a
schedule of audits to ensure that each unit’s configuration is audited
annually. He tasks a team of auditors to visit the operating unit.

The on-site auditors use CG-LIMS to create an audit package.
CG-LIMS has determined that 25 items need to be audited to ensure
the spot-check meets a 95% accuracy confidence interval.
Additionally, three configuration changes have been implemented
since the last audit and need to be verified. The auditors use the audit
package to verify the 28 configuration items exist, characteristics and
serial numbers match, and that they are installed as shown in the
technical documentation. The audit package notes that there were
three approved waivers and two known deviations during the previous
audit. The auditors verify the deviations have been corrected and
recorded in CG-LIMS.

One unauthorized change is identified in the audit, which triggers an
audit of 20 additional items. According to the business rules, any
more unauthorized changes would indicate a systematic failure in

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configuration control and lead to a 100% configuration audit. There
are no other unauthorized changes identified by the auditors. The
costs of the unauthorized change, and the estimated costs to reverse the
change, are documented by the auditors in CG-LIMS.

Through CG-LIMS, an auditor uses a checklist to verify that each of
the unit’s assets have a CM plan, documented ORDs, requirements
traceability matrices, interface control documents, functional
configuration audits, and physical configuration audits recorded in
their baseline. In this case they are all correctly documented,
approved, and available through CG-LIMS.

The results of the audit are recorded in CG-LIMS for each individual
asset, unit, product line and center of excellence. Data accuracy
system-wide is verified to be greater than the 95% target. CG-LIMS
shows that two product lines have consistently low data accuracy
(below 80%). Performance intervention is recommended.

3.2 System Support Scenarios

3.2.1 Readying the Production Environment

3.2.1.1 System Installation, Configuration and Integration - Host Site
Infrastructure

The system’s hardware and software will be installed and configured
on servers and other devices managed by the C4IT SC. In order to
ready the production environment, staging of hardware and software
configuration will occur in the development and testing environments
first, and then migrate to the production environment. The typical path
is to initiate builds in the development environment to establish a
“working version” before base-lining a configuration and rebuilding it
in the OT&E for testing, evaluation and documentation refinement.
Assuming successful OT&E, the image is migrated to the production
environment for a limited initial release. CG-LIMS will also maintain
a “production-ready” disaster recovery environment which will be
hosted at a location physically separated from the production
environment (refer to Section 3.2.3).

Hardware and software will be configured and installed during the
acquisition. C4IT SC personnel will provide necessary support,
including providing access to the hosting site and provisioning data
floor rack space for hardware, temporary storage and staging of
equipment before installation on the data floor, and cabling, ensuring
adequate network connectivity, assigning IP addresses, and providing
data floor escorts. During the installation and configuration period,

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SSA personnel must work alongside the SDA to ensure that system
support responsibility can transition effectively according to the
acquisition schedule and support strategy.

CG-LIMS integration architecture will initially be configured by the
SDA to connect CG-LIMS to other systems inside and outside the
Coast Guard. Integration may include point-to-point and publish and
subscribe connections and, to the greatest extent possible, satisfy
integration via a message-based, document-driven, asynchronous,
services oriented approach using the Enterprise Service Bus
established at the OSC as the conduit by which messages are delivered
and received.

3.2.1.2 System Installation, Configuration and Integration – Distributed
Environment

A standard distributed environment to be used by units in a
disconnected mode of operation (see Section 2.4.4) must also be
delivered during the acquisition. The capability will need to be
delivered with a repeatable process for implementation at units
post-acquisition. Hardware preparation, software installation, and
configuration and integration points will be established. Initial data
loads and unit, functional, system and integration testing will occur
before delivery to the end using unit for acceptance testing.

3.2.2 Sustainment

Normal support for CG-LIMS will follow standard policies at the central
hosting site and Disaster Recovery (DR) site. See Section 2.5 for a description
of normal system support, which includes full life cycle support for servers,
applications, and databases. Enterprise IT infrastructure required to carry
information to and from central severs and distributed network locations will be
maintained by the C4IT SC as a course of business outside the scope of
CG-LIMS.

IT components specific to CG-LIMS will follow O-level and D-level
maintenance plans according to the standard Coast Guard business model. The
system staff at each hosting site will maintain equipment, troubleshoot software
issues, and implement approved upgrades. A help desk will be established to
answer user concerns from the field. At distributed sites, any O-level
maintenance will be conducted by unit personnel and D-level maintenance will
be coordinated through the Product Line Manager, making use of support units
across the enterprise.

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3.2.3 When Disaster Happens

A DR infrastructure will be required to meet availability requirements and will
be physically established and configured at a site separate from the central
hosting site. CG-LIMS is classified as a Gold-level DR system which indicates
in the event of a DR occurrence, the system will be capable of switching over to
a DR infrastructure in 24 hours or less. The Disaster Recovery infrastructure is
equally capable of supporting the same usage patterns as handled at the primary
host site. The DR site configuration is a mirror image of the primary host and it
receives near real-time synchronization of data to ensure rapid failover should a
disaster event occur. A possible disaster recovery scenario may play out as
follows:

The central hosting site loses power in a community wide blackout.
Backup generators engage and essential power is restored to the data center
data floor and other areas of the facility’s buildings to ensure the safety of
the workers inside and continuity of operations on the data floor.

The CG-LIMS Damage Assessment Team evaluates the system’s current
state and reports that the system is currently operational. After talking to
the power company, the site Disaster Recovery Coordinator is concerned
that the power outage could continue for a significant amount of time. To
avoid dependence on auxiliary power, she obtains authorization for
Gold-level systems to fail over to DR. The CG-LIMS Disaster Recovery
Team then executes its DR Plan. Personnel at the DR site prepare for the
switch, and users are notified of a brief disruption in service.

Coast Guard Telecommunications and Information Systems Command
(TISCOM) switches over the system’s IP addresses in the Domain Name
Server (DNS) to activate the infrastructure at the DR site. CG-LIMS is
shutdown at the central hosting site, and then the DNS switch is made by
TISCOM. A second notice is delivered to the user community to let them
know they can now expect availability again. DR service stays in place
until the DR event has been investigated and no longer poses a risk. At that
point restoration of service at the primary host site can occur and can be
carried out according to the DR fall back plan.

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4 Functional Capabilities

4.1 Mission Support Operations

Mission Support operates its infrastructure to deliver a comprehensive set of services to
support operators performing Coast Guard missions. CG-LIMS will provide the
automated IT platform through which Coast Guard Mission Support organizations will
perform their jobs. The following functional capabilities will be directly provided by
CG-LIMS for mission support.

4.1.1 Configuration Management

CG-LIMS will provide accountability for the systems engineering data and asset
configuration required to generate practical maintenance and provisioning to
support Coast Guard missions. Engineering elements use this information to
provide key technical input to both support planning, as well as any process
improvement efforts needed to address performance problems.

CG-LIMS will be the record of authority for the engineering data maintained by
the Coast Guard for any given asset. It will associate the engineering data with
asset configuration items and items in inventory and provide input for
performing maintenance planning analyses.

CG-LIMS will provide the ability to propose and enact configuration changes
for any given asset or product line, including managing the workflow through
the lifecycle of the change from proposal to the maintenance action completing
the change.

CG-LIMS will provide support for configuration audits and maintain the history
of asset configuration and discrepancies, providing traceability between any
given configuration and the functional baseline for the asset.

4.1.2 Maintenance Management

CG-LIMS will provide the capability required to sustain all assets, ensuring that
they are available when needed to perform Coast Guard missions, based on
required operational availability. This includes the detailed procedures, tool
requirements, and technical documentation needed to perform the work, as well
as planning, scheduling, execution, monitoring and control functions for the
maintenance activities themselves.

4.1.3 Supply Chain Management

CG-LIMS will provide the supply chain management services required to
guarantee that maintenance parts, equipment, and all operational supplies are
available when needed to support both operations and the mission support

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infrastructure itself. These services include: demand planning; inventory
management; warehouse management; transportation management; discrepancy
reporting (i.e. supply, transportation, and quality); and metrics in accordance
with the Supply Chain Operations Reference (SCOR) model.

4.1.4 Technical Information Management

CG-LIMS will provide the repository for architectures, policies, practices and
procedures that properly manage the full data lifecycle needs of the Coast
Guard’s mission support enterprise. This includes baseline, engineering, and
configuration data, technical manuals, drawings, publications, and documented
maintenance procedures.

4.1.5 Analysis and Reporting

CG-LIMS will provide an analysis and reporting functionality. Users will be
able to query stored data to establish trends and look for conclusions to events.
Based on analysis, management decisions will be able to be made to set
performance thresholds and deliver metrics deemed valuable by the
organization. Standard and ad hoc reports will be available to provide a holistic
view of the Coast Guard’s asset base and operational costs, enabling decision
makers to control and optimize mission support operations for quality and
efficiency.

4.1.6 Interfaces

CG-LIMS will provide integration with operations, workforce, financial,
procurement, and property management systems, so that information sharing is
automated in a way that eliminates dual entry of information and clearly
delineates records of authority. The technical documentation functionality of
CG-LIMS has the potential to serve all communities of the Coast Guard,
maintaining authoritative documents in digital format.

4.1.6.1 Operations Management Systems

CG-LIMS will provide asset availability data so that operations
managers can evaluate the availability of assets, due to scheduled and
unscheduled maintenance, repair, and overhaul. Operations systems
will provide asset usage data to CG-LIMS, such as operating hours and
change of location.

4.1.6.2 Workforce Management Systems

CG-LIMS will maintain and provide a history of maintenance
performed by any individual, allowing workforce managers to analyze
specific skill sets. The workforce management system will provide to

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CG-LIMS the authoritative status of personnel and to what unit and
organizational role they are assigned. It will also provide personnel
cost data to enable CG-LIMS to package real-time maintenance job
costing information.

4.1.6.3 Financial Management Systems

To adequately measure financial performance, provide transparency to
our financial history and obligations, and execute effective budgeting
and financial planning, CG-LIMS will track at the transaction level
purchases, expenditures, asset movements, asset changes, and job
costing. Transaction level financial data will be provided to the core
accounting system for reconciliation, organizational analysis, and
accountability.

4.1.6.4 Procurement Management Systems

CG-LIMS will feed the enterprise procurement system by providing a
demand signal and mandatory allowances. CG-LIMS supply chain
functionality will drive the need to replenish supplies, which will
eventually kick off new procurement activities as inventory levels fall
below re-stocking levels managed by CG-LIMS business rules. CG-
LIMS will need to provide adequate information to the procurement
system for the purchase and then account for the financial information
upon receipt.

4.1.6.5 Property Management

If CG-LIMS does not maintain the record of authority for tangible
personal property and real property for the Coast Guard, it will need to
interface with the system of record. DHS has indicated their enterprise
property management system may be a required system to which
agencies must report. These functionality and interface requirements
will be determined by future enterprise property management policy.

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5 CONOPS Development Team
This CONOPS has been developed and approved by the CG-LIMS Operational
Requirements Document (ORD) Integrated Product Team (IPT), a multidisciplinary team
with empowered members representing the offices indicated in Table 5-1.

Table 5-1: CONOPS Development Team
Office Role Primary Alternate
ALC Aviation Logistics Center (ALC) Paul Herold LCDR Robert Taylor
LCDR Nathaniel
APO Asset Project Office (APO) – Assistant IPT Chair Williams Joe Colvin
C4IT SC C4IT Service Center (C4IT SC) LCDR Joe Healy LT Richard Vincent
OSC System Support Agent (SSA) Dave Seal Ken Molenda
FINCEN Finance Center Janet Price
FORCECOM FORCECOM LT Marc Warren
SFLC Surface Forces Logistics Center (SFLC) Mitch Ekstrom Jim Lane
SILC Shore Infrastructure Logistics Center (SILC) Bob Phillips CDR Ben Davis
LANTAREA(A-
OCIT) OPCOM (OC-7) LT Shawn Lansing LCDR Derek Schade
CG-1B3 HR Strategy and Capability Development CDR Matt Smith LT Scott Rooke
CG-113 Safety and Environmental Health Leslie Holland
Advanced Distributed Learning (Training &
FC-51 WP&D) LCDR Aaron Waters LT Andy Campbell
CG-41 Aeronautical Engineering, MRS (HC-144A) LCDR Craig Massello CDR John Hollingsworth
CG-43 Civil Engineering CDR Ben Davis Bob Phillips
CG-431 Real Property Terri Peasley Jennifer Stomber
CG-441 Mobile Assets Henry Herzberg Art Walz
CG-442 IPT Chair - Requirements Lead (Log Sys Div) Jim Sylvester
CG-444 Configuration Management Chris Boyle
CG-45 Naval Engineering CDR Brian Ellis
CG-47 Environmental Management Martin Nguyen Ed Wandelt
CG-6B Enterprise Architecture Bob McKee CDR Joe Sundland
Records, Mail, Forms, Printing, Privacy
CG-61 Management James Roppel Various
CG-632 CG-LIMS Asset Manager Jon Shurtleff Bob Bannon
CG-634 HR Information Systems (Interfaces) Lynnae Tyler
CG-771 DCO CDR Brendan Kelly
CG-832 Energy Phyllis Stange
Lawrence Plomann (CG-
CG-84 Financial Policy and Systems Russ Thompson 633)
CG-842 Personal Property Kristin Devendorf Lynn Brown
CG-85 Financial Transformation & Compliance Robert Hart
CG-913 Procurement Policy and Oversight Mark Hopkins
CG-924 Office of Acquisition Support Brian Shorb James Ledbetter
Office of Research, Development, Test &
CG-926 Evaluation Wayne Cavey Mike Wetzl
CG-9334 CG-LIMS Acquisition Project Manager (PM) CDR Dan Taylor Lisa Thomson

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CG-LIMS CONOP

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CG-LIMS CONOP