Drive Digital Transformation with Innovation
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Perficient is a leading digital transformation consulting firm specializing in IT, management consulting, and creative solutions for enterprise customers. The document discusses the importance of innovation in enhancing customer experience, meeting rising expectations, and driving organizational efficiency. It outlines strategies for fostering a culture of innovation within companies, emphasizing the need for continuous learning, collaboration, and adaptability.
Drive Digital Transformation with Innovation
- 1. Drive Digital Transformation with Innovation
- 2. 2 About Perficient Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions.
- 3. 3 487 Million 2016 revenue 1997 Founded PRFT Listed on NASDAQ 90% Repeat Business Rate Employees 3000+ N. America locations 23 Global US, EU, China + India
- 4. Drive Digital Transformation with Innovation
- 6. 6 Rising Customer Expectations Continual Connectedness Organizational Velocity Abundance of Customer Data
- 8. 8 Digital Customer Experience Digital Operational Excellence Digital Transformation Differentiation Efficiency
- 9. 9 A. Disruption B. Problem-Solving C. Competitive D. Useful E. Game-Changer What does innovation mean to you?
- 10. 10 A. Disruption C. Competitive D. Useful E. Game-Changer What does innovation mean to you?
- 11. 11 A. Disruption C. Competitive D. Useful What does innovation mean to you?
- 12. 12 A. Disruption D. Useful What does innovation mean to you?
- 13. 13 D. Useful What does innovation mean to you?
- 14. 14 Something new to your business that satisfies an unmet customer need Innovation
- 16. Why Innovate?
- 17. 17 Customers want you to innovate The last best experience that anyone has anywhere becomes the minimum expectation for the experience they want everywhere. - Bridget van Kralingen
- 18. 18 Customers want you to innovate
- 19. 19 Competitors don’t want you to innovate 73% of businesses claim that improving CX is a strategic priority 63% of customers like it when manufacturers offer new products (Nielsen) 73% 63% 84% of customers say it is somewhat or very important that the company they buy from is innovative (Lab42) 84%
- 20. 20 Competitors don’t want you to innovate Innovate or Die Digital Prey Digital Dinosaurs Fossils & Boneyards
- 21. 21 Your co-workers need you to innovate Toyota implemented a "Creative Ideas Suggestive System" in 1951 and to date more than 40 million ideas have been contributed to the company from employees at all levels of the organization, with a peak implementation rate of 98%. MORE THAN 40 MILLION IDEAS CONTRIBUTED
- 22. 22 Your co-workers need you to innovate CX leaders have 1.5 times as many engaged employees as do CX laggards. (Temkin Group, 2016) Only 31.5% of the U.S. workforce considers itself engaged in work. (Gallup, 2015) 31.5% 150%
- 24. 24
- 25. 25 Adding new features to a product in an attempt to entice customers Maintaining a product to improve quality and decrease cost DisruptiveSustaining
- 26. 26 7 Habits of Highly-effective Innovators
- 27. 27 Who are your customers? How do they interact with you? What do they need?1Connected with Customers
- 28. 28 Experience Channel Brand Process Product Service 2Embrace Many Types of Innovations Outside-In Inside-Out
- 29. 29 3 Continuously Test and Learn Will customers want it? Can we produce it? Will it scale? Can we protect it?
- 30. 30 4 Now Manage an Innovation Portfolio New Next
- 31. 31 5Measure Outcomes Process Outcomes Growth Deployment rate Customer sales and retention Efficiency Portfolio alignment Cost of goods sold Velocity Time-to-market Time-to-deliver
- 32. 32 6Flexible and Adaptable Think big Start small Act fast
- 33. 33 Leadership Diversity Collaboration Learning Change Management Empowerment 7Build a Culture of Innovation
- 34. 34 Which Innovation Capabilities Does Your Company Need to Develop?
- 35. 35 How to Win Customers and Innovate Business
- 36. Give ordinary people the right tools, and they will design and build the most extraordinary things. –Neil Gershenfeld
- 38. 38 People Hipster Hacker 2-Pizza Team Minimum Viable Team Hustler
- 39. 39 Process Measure Test Learn Visualize Research Prototype Build Evaluate IdeateListen Brainstorm
- 41. 41 Design Thinking EMPATHIZE DEFINE Current reality Customer needs The real problem
- 42. 42 Design Thinking IDEATE PROTOTYPE TEST What is possible What we can learn What works
- 44. 44 CX AMP Wicked problem? Hitting the wall? Stuck in the mud? CX AMP is an innovative approach to rapidly create and visualize breakthrough ideas. Based on the Design Thinking framework, CX AMP brings cross-functional teams together to think about problems differently, generate new ideas, and visualize them to start something wonderful. 11
- 45. 45 Questions Please enter your question in the chat box
- 46. 46 FOLLOW US ONLINE • Facebook.com/Perficient • Twitter.com/PRFT_Transform • Blogs.perficient.com/digitaltransformation Next up: Harness the Power of Cloud to Drive Business Innovation - Tuesday, April 25
- 47. 47 Thank You