DUNCAN@CHANGE.ORG
Technology has disrupted nearly
everything we do
Duncan Lockard - Using Big Data to Change the World
Duncan Lockard - Using Big Data to Change the World
Duncan Lockard - Using Big Data to Change the World
But it hasn’t yet disrupted
democracy
Our mission is to renew democracy
by increasing civic participation to
create more accountable &
responsive institutions
CONFIDENTIAL
2010 2011 2012 2013 2014 2015 2016
175M
USERS
1. Authentic personal stories
1. Authentic personal stories
2. Tech to share them rapidly
1. Authentic personal stories
2. Tech to share them rapidly
3. Mass mobilization of people
1. Authentic personal stories
2. Tech to share them rapidly
3. Mass mobilization of people
Responsive and accountable decision
makers
Duncan Lockard - Using Big Data to Change the World
Incremental
Systemic
V.S.
INCREMENTAL
Body cameras on police
Criminal justice reform
SYSTEMIC
Companies reduce use of coal
Global climate agreement
INCREMENTAL
SYSTEMIC
How do we empower
our users to make
systemic change?
Decision Makers have vested interests
Get elected Maximise Profit
Believe their response will impact those
interests
Sustained mass mobilisation
1
2
3
Persuade more people that
change is indeed possible
1. Authentic personal stories
Duncan Lockard - Using Big Data to Change the World
‘Well, I am rachel.I am 14 years old and I have been a victim of domestic violence.’
‘I didnt know that what happened in my home was different to any other family
home, as a child how could I have known any better?’
After a major DV incident, my brothers,mum and I immediately and became
homeless for nine solid months … I began to develop major mental illnesses such
as;Bulimia , Depression,Anxiety ,dissociating issues.
‘I wanted help ,but didn't know how to get it.’
‘If domestic violence was addressed within the public schools educational
criteria ,i could have gotten help and saved my mum.’
AUTHORITY: 

POSITIONAL LEADERSHIP
REACH: 

PR / ADVERTISING
SUPPORTERS: 

LONG-TERM LOYAL
Institutional
THE OLD PLAYBOOK
LOBBYING
POLICY WORK
MONEY
INSIDER RELATIONS
ORGANIZATIONAL REACH
AUTHORITY: 

PERSONAL EXPERIENCE
REACH: 

SOCIAL SHARING
STRUCTURE: 

COMMUNITIES OF INTEREST
AUTHORITY: 

POSITIONAL LEADERSHIP
REACH: 

PR / ADVERTISING
STRUCTURE: 

INSTITUTIONS
Institutional Crowd
1
Authenticity carries credibility2
Elevate the stories of your product creating
value, and get out of the way3
Personal stories cut through
REFLECTIONS
2. Frictionless distribution
K factor
# new recruits each user brings
Duncan Lockard - Using Big Data to Change the World
Overall value per
signature
DIRECT REVENUE
RETAINED NEW USER LTV
INDIRECT REVENUE (SHARES)
Control +2% +35%
Duncan Lockard - Using Big Data to Change the World
80% to 95%
confidence?
2x experiment
velocity?
1
Set targets around experiment velocity2
Identify your critical metric to optimise on - that
balancing all business needs
REFLECTIONS
3. Moments to movements
Duncan Lockard - Using Big Data to Change the World
Duncan Lockard - Using Big Data to Change the World
Duncan Lockard - Using Big Data to Change the World
Duncan Lockard - Using Big Data to Change the World
Duncan Lockard - Using Big Data to Change the World
Yulin
Cecil
1
Use algorithms to segment users and identify the
most relevant content for them2
Identify your AHA moment and increase the number
of people that experience it
REFLECTIONS
Our mission is to renew democracy
by increasing civic participation to
create more accountable &
responsive institutions
DUNCAN@CHANGE.ORG

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