SlideShare a Scribd company logo
dxw training modules
Understanding and applying agile
Adam Maddison
Director of Client Services
adam@dxw.com
Clare Young
Director of Delivery
clare@dxw.com
Isobel Croot
Tranformation Manager
isobel@dxw.com
Structure of the day
Part one: understanding the theory of agile
09.45 - 10.15 Arrival and introductions
10.15 - 10.30 Setting the context for CDS
10.30 - 11.15 Origin, principles and methodologies
11.15 - 11.25 Discuss
11.25 - 11.40 Break
Part two: understanding the practice of agile
11:40 - 11.50 Agile in government
11.50 - 12.20 Agile phases
12.20 - 12.25 Discuss
12.25 - 12.55 Team and roles
12.55 - 13.00 Discuss
13.00 - 13.45 Lunch
Part three: applying agile
13.45 - 15.25 Group exercise
15.25 - 15.40 Break
15.40 - 16.20 Group exercise
16.20 - 16.30 Questions
Our delivery method
Ask and challenge
Inform
Individual
activity
Group
activity
Example Discuss
Outcomes for the day
● Understand the background to agile practices
● Understand how agile practices may apply to your role or your team
● Discuss and explore agile concepts with your colleagues
● Practice agile techniques, which you’ll be able re-use
Part one
Setting the context
How much do you currently understand about agile?
Plot yourself on the agile scale - anonymously if you’d
like.
Individual activity
How agile do you think CDS is, this could be in terms of
agile ways of working or more generally culture?
Activity
Please add any agile highlights to our CDS timeline!
Individual activity
Finally, please share one thing you hope to get out of
today?
Individual activity
The origin of agile
What factors influence the success of a project?
Activity
The history of ‘agile’
● Practices developed during the 1990s
● Responding to limitations with traditional ‘waterfall’ methodologies
● Formulated as a manifesto in 2001
● But before agile.. there was Lean
Values and principles of agile
The Agile Manifesto
There are 4 core values in the manifesto:
1. Individuals and interactions over processes and tools
2. Working software over comprehensive documentation
3. Customer collaboration over contract negotiation
4. Responding to change over following a plan
There are 12 principles in the manifesto. A few ones we
particularly like are:
1. Build projects around motivated individuals. Give them the
environment and support they need, and trust them to get the job
done.
2. Simplicity – the art of maximizing the amount of work not done –
is essential.
3. At regular intervals, the team reflects on how to become more
effective, then tunes and adjusts its behaviour accordingly.
Although agile was originally associated with IT and
software development, as a practice its core principles
and application can be much broader. It may be
considered as a way of thinking.
Identify some core ‘agile’ values that could apply to
CDS.
Group activity
Scrum
Kanban
Methodologies continue to evolve.. e.g. hybrid models
What advantages does agile offer over ‘traditional’
delivery approaches?
Discuss
Part two
Agile ways of working in
government
Where it started..
The Government Digital Service (GDS) was established
as a directorate in Cabinet Office in 2011.
GDS launched a ‘single platform’ for government
services, and embedded a cross-government digital by
default strategy.
Government started to revolutionise the way citizens
interacted with public services, and government
departments.
And.. modernise and improve the experience for people
working in the public sector, responsible for designing
or delivering public services.
An initial focus on the big central government
departments, followed by smaller departments and
other types of agencies.. and then local government.
Use of agile to enable service delivery
Hackney Council - Report a Repair
Example
Use of agile to enable organisational transformation
Department for Education
Example
What does good agile
delivery look like?
The government Service Manual
provides guidance and support for
designing and delivering public
services. The manual encourages
the use of agile practice.
For digital public services, central
government are required to design and
build to a set of standards.
Some local authorities choose to adhere to the Service
Standard, and others are signatories of the Local Digital
Declaration.
All the various guidance and standards have core
principles which are valuable to think about..
Simple, accessible and reliable services that everyone
can use
User-centred approach and a focus users’ needs
Coherent and joined up experience across different
channels
Delivery team makeup and application of agile
approaches
Working in the open, for teams and what the produce
e.g. code
Use of data, including measuring performance of a
service
Re-use e.g. learning or technology
An integrated and flexible approach to technology
Importance of security and privacy
The phases of agile delivery
dxw Training Module: Understanding and Applying Agile for Croydon Council
Discovery
Discovery is when you learn about the problem to be
addressed, and about the people or users involved. A
discovery de-risks future phases of delivery. It allows
you to define the best way to proceed and identify the
scope for the project.
Example
Coastguard
website discovery
Activities include:
● Roadmaps
● User research
● Analysis of business needs
● Market research
● Journey mapping
● Cost analysis
Outputs include:
● Recommendations/hypothesis
● Prioritised user needs
● Prototypes
● Findings about current
processes or service
● Team and costs for alpha
Alpha
Alpha is when you test your discovery recommendation.
In alpha you need to understand the interactions with,
and impact to users. How will your ‘alpha’ integrate with
existing processes and systems? You explore what is
technically feasible. An alpha should result in a focused
ideas for a product or service build.
Affordable Housing
Monitoring alpha
Example
Activities include:
● Building test designs or
concepts
● User testing
● Service design
● Technical audit and
exploration of existing and
legacy systems
Outputs include:
● Designs tested and iterated
with users
● A roadmap and plan for a
beta phase
● Metrics to measure
performance
● Research findings, user
stories and journey maps
Beta
Beta is when you develop the concept you have
designed during alpha. You’ll have a scope, user needs,
and technical approach, to guide what you develop. Beta
may result in software that can handle real transactions
and work at scale.
Teaching
Vacancies beta
Example
Activities include:
● Developing working
software
● Testing and iterating
● Getting the service
accredited
● Measuring performance
● Developing and testing a
security approach
Outputs include:
● Working software being used
for real transactions
● Technical infrastructure to
support the new service
● Metrics about the
performance of the service
● A backlog of development
tasks for ongoing iterations
● An approach for security
Live
Once a service is being used for real transactions,
continuous improvements can be made based on
feedback, research and data. An active digital service is
never ‘done’. The live phase allows us to respond to
change and new research findings in order to keep
iterating the service.
Blogs and
Campaigns
Example
Activities include:
● Iterating and improving the
service
● Measuring performance
● User support
● Testing the service for
security
Outputs include:
● Iterations and improvements
to the service
● Metrics on performance
● A backlog of development
tasks for ongoing iterations
● Security tests
Sprints
Starts with planning and ends with reflection
Time-boxed
Structured with ceremonies
Goals, stories and acceptance criteria
Iterative
Continual learning
Agile teams and roles
Multi-disciplinary
Small and nimble
Ideally focused on the same thing / group of things
Empowered to make decisions
Working in the open
Part three
Which of the phases may be easier and which more
challenging to embed within CDS?
Discuss
What is your team trying to achieve, and do you have all
the roles you need to do that?
Discuss
Applying agile
The purpose of this activity is to practice the things you
may come across when working in an agile environment
or as part of an agile project team. We’ll focus on agile
principles, the discovery and alpha phases, team
dynamics and users.
Group activity
Agile techniques
Delivery
● Sprint planning
● Retrospectives
Product
● Prioritisation e.g. MoSCoW or
story points
Research
● Story mapping
● User profiles
● User journeys
Others..
● Service blueprints
● How might we sessions
Pick a technique, discuss how you could use it - using
our afternoon project activity as the context.
Group activity
The heart of agile:
● Collaborate
● Deliver
● Reflect
● Improve
Questions
Thank you

More Related Content

PPTX
7 Steps to a Successful ITSM Tool Implementation
PPT
AgileBA introduction and certification options
PDF
PMINEO_2013_04_Agile_Panel
PPTX
Agile: a fresh perspective
PPTX
Cloud Computing Fundamental Course Preview
PDF
Ready for-change-2017 spoce event slides
PDF
Scrum Book Of Knowledge - Reading Notes, Part#1
PDF
Agile resources e-book
7 Steps to a Successful ITSM Tool Implementation
AgileBA introduction and certification options
PMINEO_2013_04_Agile_Panel
Agile: a fresh perspective
Cloud Computing Fundamental Course Preview
Ready for-change-2017 spoce event slides
Scrum Book Of Knowledge - Reading Notes, Part#1
Agile resources e-book

What's hot (20)

PDF
7 steps to a successful itsm tool implementation - Arizona Summit 2014
PDF
7 steps to a successful itsm tool implementation - itsmf atlanta
PPTX
Agile architecture made real
PDF
Leveraging Agile and Lean to Transform Your Organization with Donna Knapp, IT...
PPTX
Webinar: 7 Steps to a Successful ITSM Tool Implementation
PPTX
Agile and Scrum awareness - Everything you need to know
PPTX
What is Agile Project Management? | Agile Project Management | Invensis Learn...
PDF
Executing large distributed projects using agile methodologies india agile we...
PPTX
How To Be An Unofficial Agile Transformation Catalyst
PDF
Tor New 1322966
PPTX
IT Pro Webinar Series: Agile Service Management Automation with Service Manag...
PDF
DevOps Journey_Distributed_Delivery
PDF
Agile presentation @ KTH
PDF
The Agile Way with PMI-ACP
PDF
Enhancing Scrum Life Cycle experience with Disciplined Agile Toolkit
ODP
Agile Project management
PPTX
Agile pm v2
PPTX
What is agile?
PPT
Executive Presentation on Agile Project Management by Boardroom Metrics Inc.
PDF
ITSM (IT Service Management) & ITIL V3 Foundation
7 steps to a successful itsm tool implementation - Arizona Summit 2014
7 steps to a successful itsm tool implementation - itsmf atlanta
Agile architecture made real
Leveraging Agile and Lean to Transform Your Organization with Donna Knapp, IT...
Webinar: 7 Steps to a Successful ITSM Tool Implementation
Agile and Scrum awareness - Everything you need to know
What is Agile Project Management? | Agile Project Management | Invensis Learn...
Executing large distributed projects using agile methodologies india agile we...
How To Be An Unofficial Agile Transformation Catalyst
Tor New 1322966
IT Pro Webinar Series: Agile Service Management Automation with Service Manag...
DevOps Journey_Distributed_Delivery
Agile presentation @ KTH
The Agile Way with PMI-ACP
Enhancing Scrum Life Cycle experience with Disciplined Agile Toolkit
Agile Project management
Agile pm v2
What is agile?
Executive Presentation on Agile Project Management by Boardroom Metrics Inc.
ITSM (IT Service Management) & ITIL V3 Foundation
Ad

Similar to dxw Training Module: Understanding and Applying Agile for Croydon Council (20)

PDF
Public Sector Agility Accelerator
PDF
Changing the change: Using Agile to improve peoples lives
PDF
Agility Accelerator
PPT
SPRINT 13 Workshop 1 Agile working methods - Department for Transport, GDS, M...
PDF
Whole Agile
PDF
Introduction to Agile Values & Principles
ODP
Agile Science
PPTX
Module 1 - SE.pptx
PPTX
Agile Project Management - Course Details
PDF
Intro to Agile Methods for Execs, Leaders, and Managers
PPTX
An Agile Overview @ ShoreTel Sky
PDF
Fundamentals of Agile Methodologies - Part I
PDF
Public Sector Agility Accelerator
PDF
LocalGov Digital - South West Peer Group with LoGov Platform
PDF
Surfing the Agile Wave
PPTX
Agile Development Product Delivery For Successful Organizations
PPTX
Successful Agile/UX
PPTX
Agile Model for Beginner’s
PDF
Getting started with an Agile career
Public Sector Agility Accelerator
Changing the change: Using Agile to improve peoples lives
Agility Accelerator
SPRINT 13 Workshop 1 Agile working methods - Department for Transport, GDS, M...
Whole Agile
Introduction to Agile Values & Principles
Agile Science
Module 1 - SE.pptx
Agile Project Management - Course Details
Intro to Agile Methods for Execs, Leaders, and Managers
An Agile Overview @ ShoreTel Sky
Fundamentals of Agile Methodologies - Part I
Public Sector Agility Accelerator
LocalGov Digital - South West Peer Group with LoGov Platform
Surfing the Agile Wave
Agile Development Product Delivery For Successful Organizations
Successful Agile/UX
Agile Model for Beginner’s
Getting started with an Agile career
Ad

More from dxw digital (14)

DOCX
Local plans alpha - weeknotes w/e 10 April
PPTX
Improving code sharing between councils: discovery report
PPTX
Housing repairs alpha - final report
PPTX
Housing repairs alpha - final show & tell 17 February 2020
PDF
Housing repairs alpha weeknotes - 7 February
PPTX
Services Week: Service design in government and the Service Assessment
PDF
Interaction 20 talk - Using hypotheses to hold together your learning, thinki...
PPTX
Housing repairs alpha show & tell 2 - 3 February 2020
PDF
Housing repairs alpha weeknotes - 24 january
PPTX
Housing repairs alpha show and tell 1 - 20 Jan 2020
DOCX
Housing repairs alpha weeknotes - 10 january
PDF
Ministry of Housing, Communities & Local Government (MHCLG) Show & Tell - Spr...
PDF
Ministry of Housing, Communities & Local Government (MHCLG) show + tell - spr...
PDF
Ministry of Housing, Communities & Local Government (MHCLG) show + tell - spr...
Local plans alpha - weeknotes w/e 10 April
Improving code sharing between councils: discovery report
Housing repairs alpha - final report
Housing repairs alpha - final show & tell 17 February 2020
Housing repairs alpha weeknotes - 7 February
Services Week: Service design in government and the Service Assessment
Interaction 20 talk - Using hypotheses to hold together your learning, thinki...
Housing repairs alpha show & tell 2 - 3 February 2020
Housing repairs alpha weeknotes - 24 january
Housing repairs alpha show and tell 1 - 20 Jan 2020
Housing repairs alpha weeknotes - 10 january
Ministry of Housing, Communities & Local Government (MHCLG) Show & Tell - Spr...
Ministry of Housing, Communities & Local Government (MHCLG) show + tell - spr...
Ministry of Housing, Communities & Local Government (MHCLG) show + tell - spr...

Recently uploaded (20)

PDF
It Helpdesk Solutions - ArcLight Group
PDF
26.1.2025 venugopal K Awarded with commendation certificate.pdf
PDF
The Detrimental Impacts of Hydraulic Fracturing for Oil and Gas_ A Researched...
PPTX
STG - Sarikei 2025 Coordination Meeting.pptx
PPTX
Portland FPDR Oregon Legislature 2025.pptx
PPTX
Introduction_to_the_Study_of_Globalization.pptx
PPT
generalgeologygroundwaterchapt11-181117073208.ppt
PPTX
GSA Q+A Follow-Up To EO's, Requirements & Timelines
PDF
oil palm convergence 2024 mahabubnagar.pdf
PDF
Item # 2 - 934 Patterson Specific Use Permit (SUP)
PPTX
Inferenceahaiajaoaakakakakakakakakakakakakaka
PDF
Abhay Bhutada and Other Visionary Leaders Reinventing Governance in India
PPTX
PCCR-ROTC-UNIT-ORGANIZATIONAL-STRUCTURE-pptx-Copy (1).pptx
PDF
ISO-9001-2015-internal-audit-checklist2-sample.pdf
PPTX
GOVERNMENT-ACCOUNTING1. bsa 4 government accounting
PDF
Storytelling youth indigenous from Bolivia 2025.pdf
PDF
The Role of FPOs in Advancing Rural Agriculture in India
PPTX
Omnibus rules on leave administration.pptx
PPTX
AMO Pune Complete information and work profile
DOCX
EAPP.docxdffgythjyuikuuiluikluikiukuuuuuu
It Helpdesk Solutions - ArcLight Group
26.1.2025 venugopal K Awarded with commendation certificate.pdf
The Detrimental Impacts of Hydraulic Fracturing for Oil and Gas_ A Researched...
STG - Sarikei 2025 Coordination Meeting.pptx
Portland FPDR Oregon Legislature 2025.pptx
Introduction_to_the_Study_of_Globalization.pptx
generalgeologygroundwaterchapt11-181117073208.ppt
GSA Q+A Follow-Up To EO's, Requirements & Timelines
oil palm convergence 2024 mahabubnagar.pdf
Item # 2 - 934 Patterson Specific Use Permit (SUP)
Inferenceahaiajaoaakakakakakakakakakakakakaka
Abhay Bhutada and Other Visionary Leaders Reinventing Governance in India
PCCR-ROTC-UNIT-ORGANIZATIONAL-STRUCTURE-pptx-Copy (1).pptx
ISO-9001-2015-internal-audit-checklist2-sample.pdf
GOVERNMENT-ACCOUNTING1. bsa 4 government accounting
Storytelling youth indigenous from Bolivia 2025.pdf
The Role of FPOs in Advancing Rural Agriculture in India
Omnibus rules on leave administration.pptx
AMO Pune Complete information and work profile
EAPP.docxdffgythjyuikuuiluikluikiukuuuuuu

dxw Training Module: Understanding and Applying Agile for Croydon Council

  • 2. Adam Maddison Director of Client Services adam@dxw.com Clare Young Director of Delivery clare@dxw.com Isobel Croot Tranformation Manager isobel@dxw.com
  • 4. Part one: understanding the theory of agile 09.45 - 10.15 Arrival and introductions 10.15 - 10.30 Setting the context for CDS 10.30 - 11.15 Origin, principles and methodologies 11.15 - 11.25 Discuss 11.25 - 11.40 Break
  • 5. Part two: understanding the practice of agile 11:40 - 11.50 Agile in government 11.50 - 12.20 Agile phases 12.20 - 12.25 Discuss 12.25 - 12.55 Team and roles 12.55 - 13.00 Discuss 13.00 - 13.45 Lunch
  • 6. Part three: applying agile 13.45 - 15.25 Group exercise 15.25 - 15.40 Break 15.40 - 16.20 Group exercise 16.20 - 16.30 Questions
  • 10. ● Understand the background to agile practices ● Understand how agile practices may apply to your role or your team ● Discuss and explore agile concepts with your colleagues ● Practice agile techniques, which you’ll be able re-use
  • 13. How much do you currently understand about agile? Plot yourself on the agile scale - anonymously if you’d like. Individual activity
  • 14. How agile do you think CDS is, this could be in terms of agile ways of working or more generally culture? Activity
  • 15. Please add any agile highlights to our CDS timeline! Individual activity
  • 16. Finally, please share one thing you hope to get out of today? Individual activity
  • 17. The origin of agile
  • 18. What factors influence the success of a project? Activity
  • 19. The history of ‘agile’ ● Practices developed during the 1990s ● Responding to limitations with traditional ‘waterfall’ methodologies ● Formulated as a manifesto in 2001 ● But before agile.. there was Lean
  • 22. There are 4 core values in the manifesto: 1. Individuals and interactions over processes and tools 2. Working software over comprehensive documentation 3. Customer collaboration over contract negotiation 4. Responding to change over following a plan
  • 23. There are 12 principles in the manifesto. A few ones we particularly like are: 1. Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done. 2. Simplicity – the art of maximizing the amount of work not done – is essential. 3. At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behaviour accordingly.
  • 24. Although agile was originally associated with IT and software development, as a practice its core principles and application can be much broader. It may be considered as a way of thinking.
  • 25. Identify some core ‘agile’ values that could apply to CDS. Group activity
  • 26. Scrum
  • 28. Methodologies continue to evolve.. e.g. hybrid models
  • 29. What advantages does agile offer over ‘traditional’ delivery approaches? Discuss
  • 31. Agile ways of working in government
  • 33. The Government Digital Service (GDS) was established as a directorate in Cabinet Office in 2011. GDS launched a ‘single platform’ for government services, and embedded a cross-government digital by default strategy.
  • 34. Government started to revolutionise the way citizens interacted with public services, and government departments.
  • 35. And.. modernise and improve the experience for people working in the public sector, responsible for designing or delivering public services.
  • 36. An initial focus on the big central government departments, followed by smaller departments and other types of agencies.. and then local government.
  • 37. Use of agile to enable service delivery Hackney Council - Report a Repair Example
  • 38. Use of agile to enable organisational transformation Department for Education Example
  • 39. What does good agile delivery look like?
  • 40. The government Service Manual provides guidance and support for designing and delivering public services. The manual encourages the use of agile practice.
  • 41. For digital public services, central government are required to design and build to a set of standards.
  • 42. Some local authorities choose to adhere to the Service Standard, and others are signatories of the Local Digital Declaration.
  • 43. All the various guidance and standards have core principles which are valuable to think about..
  • 44. Simple, accessible and reliable services that everyone can use
  • 45. User-centred approach and a focus users’ needs
  • 46. Coherent and joined up experience across different channels
  • 47. Delivery team makeup and application of agile approaches
  • 48. Working in the open, for teams and what the produce e.g. code
  • 49. Use of data, including measuring performance of a service
  • 50. Re-use e.g. learning or technology
  • 51. An integrated and flexible approach to technology
  • 52. Importance of security and privacy
  • 53. The phases of agile delivery
  • 56. Discovery is when you learn about the problem to be addressed, and about the people or users involved. A discovery de-risks future phases of delivery. It allows you to define the best way to proceed and identify the scope for the project.
  • 58. Activities include: ● Roadmaps ● User research ● Analysis of business needs ● Market research ● Journey mapping ● Cost analysis Outputs include: ● Recommendations/hypothesis ● Prioritised user needs ● Prototypes ● Findings about current processes or service ● Team and costs for alpha
  • 59. Alpha
  • 60. Alpha is when you test your discovery recommendation. In alpha you need to understand the interactions with, and impact to users. How will your ‘alpha’ integrate with existing processes and systems? You explore what is technically feasible. An alpha should result in a focused ideas for a product or service build.
  • 62. Activities include: ● Building test designs or concepts ● User testing ● Service design ● Technical audit and exploration of existing and legacy systems Outputs include: ● Designs tested and iterated with users ● A roadmap and plan for a beta phase ● Metrics to measure performance ● Research findings, user stories and journey maps
  • 63. Beta
  • 64. Beta is when you develop the concept you have designed during alpha. You’ll have a scope, user needs, and technical approach, to guide what you develop. Beta may result in software that can handle real transactions and work at scale.
  • 66. Activities include: ● Developing working software ● Testing and iterating ● Getting the service accredited ● Measuring performance ● Developing and testing a security approach Outputs include: ● Working software being used for real transactions ● Technical infrastructure to support the new service ● Metrics about the performance of the service ● A backlog of development tasks for ongoing iterations ● An approach for security
  • 67. Live
  • 68. Once a service is being used for real transactions, continuous improvements can be made based on feedback, research and data. An active digital service is never ‘done’. The live phase allows us to respond to change and new research findings in order to keep iterating the service.
  • 70. Activities include: ● Iterating and improving the service ● Measuring performance ● User support ● Testing the service for security Outputs include: ● Iterations and improvements to the service ● Metrics on performance ● A backlog of development tasks for ongoing iterations ● Security tests
  • 72. Starts with planning and ends with reflection Time-boxed Structured with ceremonies Goals, stories and acceptance criteria Iterative Continual learning
  • 74. Multi-disciplinary Small and nimble Ideally focused on the same thing / group of things Empowered to make decisions Working in the open
  • 76. Which of the phases may be easier and which more challenging to embed within CDS? Discuss
  • 77. What is your team trying to achieve, and do you have all the roles you need to do that? Discuss
  • 79. The purpose of this activity is to practice the things you may come across when working in an agile environment or as part of an agile project team. We’ll focus on agile principles, the discovery and alpha phases, team dynamics and users. Group activity
  • 81. Delivery ● Sprint planning ● Retrospectives Product ● Prioritisation e.g. MoSCoW or story points Research ● Story mapping ● User profiles ● User journeys Others.. ● Service blueprints ● How might we sessions
  • 82. Pick a technique, discuss how you could use it - using our afternoon project activity as the context. Group activity
  • 83. The heart of agile: ● Collaborate ● Deliver ● Reflect ● Improve

Editor's Notes

  • #2: Clare
  • #24: There are 12 principles in the manifesto: Our highest priority is to satisfy the customer through early and continuous delivery of valuable software. Welcome changing requirements, even late in development. Agile processes harness change for the customer’s competitive advantage. Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale. Business people and developers must work together daily throughout the project. Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done. The most efficient and effective method of conveying information to and within a development team is face-to-face conversation. Working software is the primary measure of progress. Agile processes promote sustainable development. The sponsors, developers, and users should be able to maintain a constant pace indefinitely. Continuous attention to technical excellence and good design enhances agility. Simplicity–the art of maximizing the amount of work not done–is essential. The best architectures, requirements, and designs emerge from self-organizing teams. At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behaviour accordingly. The interpretation of the manifesto may slightly differ in different working environments, which is not a bad thing, it’s important to recognised the central components of the manifesto and the reasoning behind it, rather than follow it exactly as its written. The manifesto has been fundamental in embedding agile principle in to IT practices.
  • #27: Scrum is an agile framework, meaning agile is the overarching methodology and scrum is a way of implementing the methodology. Scrum guides how teams work and shapes the processes they follows. Agile roles are key to the scrum framework, the roles which we’ll discuss later today which are more generally associated with agile project teams. One role specific to scrum is the Scrum Master. The Scrum Master (much like a delivery manager) is responsible for the team and the overall delivery of the project/product or service. Scrum champions structure to a project, through sprints and ceremonies - which we’ll cover over the course of today. Pillars (transparency, inspection, and adaptation) and values (Courage, Commitment, Focus, Openness, and Respect) There are some concepts central to scrum: Project teams are self-organising The project delivery is iterative - this means work is done in small more manageable chunks, and there is a necessity for a backlog of work And there is a strong focus on the customer or user
  • #28: Kanban originates from Lean. Quite simply it is a way to manage work. It can be applied to many different working contexts. The core principle and advantages of Kanban is that it helps manage work, in a fluid way. Only doing what the team can take, therefore avoiding potential bottlenecks. Kanban doesn’t work by itself though and it does take the discipline of the team using it, and often of a delivery manager or scrum master to lead the use of it too.
  • #42: The Government Service Standard. Guides teams in how to design, build and implement high quality and user-centred products, services and initiatives. Central government departments are assessed against the standard before launching new services. Understand users and their needs Solve a whole problem for users Provide a joined up experience across all channels Make the service simple to use Make sure everyone can use the service Have a multidisciplinary team Use agile ways of working Iterate and improve frequently Create a secure service which protects users privacy Define what success looks like and publish performance data Choose the rights tools and techniques Make new source code open Use and contribute to open standards, common components and patterns Operate a reliable service Technology Code of Practice The Technology Code of Practice is a set of criteria to help government design, build and buy technology.
  • #43: Note: Some Local Authorities do assess their initiatives against the Service Standard, however this is not a mandatory requirement for Local Government in the same way it is for Central Government. Some Local Authorities are instead signed up to the Local Digital Declaration, which references working to the Service Standard where appropriate or possible. The Local digital declaration A collective ambition for the future of local public services. Signed by over 150 Local Authorities. It has a set of core principles: Redesigning services around users needs Breaking dependence on inflexible and expensive technology, in favour of common components and standards Safe and secure ways to share information Leadership and transformation Embed an open culture Note: In addition to the above commitments, within the declaration there are also specific commitments for leaders, service managers, board members and politicians. You’ll also notice that the Local Digital Declaration mentions working to the Technology Code of Practice.
  • #44: Note: Some Local Authorities do assess their initiatives against the Service Standard, however this is not a mandatory requirement for Local Government in the same way it is for Central Government. Some Local Authorities are instead signed up to the Local Digital Declaration, which references working to the Service Standard where appropriate or possible. Across all the various standards there is a lot to think about, however you’ll notice the relationship between each standard and how the points of each are complementary to one another.
  • #84: Multi-disciplinary Small and nimble Ideally focused on the same thing / group of things Empowered to make decisions Working in the open