Easynet Video conferencing
- 1. EASYNET MANAGED TELEPRESENCE EASYNET MANAGED TELEPRESENCE
- 2. AGENDA About Easynet Why Managed Telepresence? Multivendor capabilities Managed Telepresence Applications Return on Investment
- 3. Easynet is a global, IP-based managed services organisation providing network, hosting and telepresence solutions to multinational corporations worldwide. 15% year-on-year growth since 1994 3,000 customers 8 m+ end users on the Easynet network 1 m+ circuits connected into global backbone 1000+ staff worldwide WHY EASYNET?
- 4. 35 Datacenters 148 POPs More than 8m end users More than 1m connected circuits into the Easynet backbone 3000 Corporate customers Telepresence suites on 4 continents EASYNET: THE NUMBERS Founded: 1994 BSkyB since 2006 US, India and China expansion in 2008 2008 Revenue 250M€ More than 15% year increase More than 1000 employees in 25 offices globally Serving nearly 200 countries
- 5. PARENT COMPANY : BskyB Sky 2008 Group revenue: 5.633 M € Operational benefit: 854 M € Market capitalisation : 8410 M € Newscorp 2008 Group revenue: 23,2 Billion €
- 6. GLOBAL COVERAGE KEY Coverage in 190 countries Easynet PoPs E-PoPs (Partner) Global reach AMERICAS 5 x PoPs (1000+E-PoPs) 1 Video Infrastructure POPs 2 x NNI’s Key Partners 3 global partners EMEA 80 x PoPs (3000+E-PoPs) 3 Video Infrastructure POPs 6 x NNI’s Key Partners 40+ Partners ASIA PACIFIC 2 x PoPs (1000+E-PoPs) 1 video infrastructure POP 2 x NNI’s Key Partners 3 global partners
- 7. GLOBAL CUSTOMERS MEDIA PROF. SERVICES MANUFACTURAS RETAIL HOSPITALITY HOSPITALITY
- 8. EASYNET: THE ‘GREEN’ ADVANTAGE Easynet and its parent company, BSkyB, are proud to be CarbonNeutral® Easynet works to a sustainable, responsible business model A process of continuous improvement has given these results to date: We’ve lowered energy consumption = minimal impact on the environment Low power requirements are required in all hardware specs Our carefully designed data centres are energy efficient E.g. Equinix, winner of the Green Award and Best Disaster Recovery Service at the 2008 Data Centre Europe Awards for Slough facility
- 9. TELEPRESENCE TODAY “ More than 90% of companies’ videoconferencing capabilities are not used...” -Gartner “ On Average, , Easynet uses their telepresence suites more than 81% of the time.” -Easynet usage statistics
- 10. THE POWER OF MANAGED TELEPRESENCE Video Network Operations Centre (VNOC) A single point of contact for the customer A dedicated team of experts—security-checked & vetted Multilingual: English, French & Spanish Customer Service from experts in the technology Technical Support Incident and Fault management; superior resolution Available 24/7, 365 days per year Global coverage
- 11. WHY MANAGED TELEPRESENCE? Why choose a managed service? Simplicity of use Reliability of the solution Quality of the image Increased productivity, reduced cost Resource optimisation Increased use and service adoption
- 12. WHY MANAGED TELEPRESENCE? What does the VNOC do? End-to-end Managed service Meeting Management Meeting booking via the booking portal Meeting Launch Proactive meeting monitoring in real time Support / Fault Resolution – Network & videoconferencing Endpoint management Endpoint monitoring Preventative maintenance
- 13. WHY MANAGED TELEPRESENCE? What does the VNOC do? (continued) End-to-end Managed Service Reporting SLA Monitoring Incident Reporting Service Usage End Point Status and Availability IP quality information (optional)
- 14. WHY MANAGED TELEPRESENCE? What does the VNOC do? Highly Secure Solution Only security-screened VNOC Engineers Restricted site access Regulated processes AES Encryption Multipoint Lock-down feature Roll Call option Audited by security specialists
- 15. What does the VNOC do? Concierge Services Meet and Greet - VNOC Live Host opens the meeting Event management gives an extra level of service for an outstanding result Dedicated VNOC resource WHY MANAGED TELEPRESENCE?
- 16. Source : Gartner THE OPERATIONAL MODEL: FLEXIBILTY TO MEET YOUR BUSINESS NEEDS
- 17. MULTIVENDOR CAPABILITY – SERVICE OFFERING MVM Multivendor (Tandberg) A high quality, reliable user experience: Integrate customer existing videoconferencing equipment (Tandberg and/or Polycom) with Easynet Managed Telepresence offering Same level of VNOC Managed Services Meeting management: From meeting booking and launch up to incident and fault management End point monitoring and support Global redundant core video infrastructure SLA’s provide guarantees, response, resolution
- 18. MVM Multivendor (Tandberg) Delivers an extraordinary user experience Leverages existing equipment Contributes to business efficiency and continuity Saves travel budget, limits travel illness Enhances and increases utilisation Improves employee work/life balance Lowers ongoing need for in-house support MULTIVENDOR CAPABILITY - CUSTOMER BENEFITS
- 19. Video Network Availability 99.95% Video Network Time To Restore 30 minutes Managed End Point Fault Resolution (for supported endpoint management) Engineer on site next business day (or following business day if reported after 2pm) VNOC Response Times 90% of calls answered in 30 seconds; initial support response within 15 minutes Meeting Booking Four hours notice, 15 minutes window between meetings Meet and Greet One hour notice Service Reporting Performance against SLA Service Level Agreements (SLA)
- 20. MVM ARCHITECTURE
- 21. MVM MULTIVENDOR ARCHITECTURE
- 22. MVM: The Global Network MVM THE GLOBAL NETWORK
- 23. MVM: A WORLD OF APPLICATIONS Departamental, team or ‘Centre of Excellence’ meetings International Sales reviews HR Interviews 1-2-1 Appraisals Board Meetings Product Launches Training and Webinars Communication to Partners and Customers
- 24. EASYNET’S OWN ROI 2007: Easynet had a web conferencing service 2008: Easynet deployed Managed Telepresence Cost savings achieved: December 2008 – 21% June 2009 – 26% December 2009– 30%
- 25. THANK YOU
Editor's Notes
- #5: We deliver services to customers in over 55 countries and this is expanding as our customers grow +15% Growth: We have averaged 15% year on year growth since 1994. 16% for 0809 1 st 1/2. Consistenlty deliuvered +ve contri to sky’s bottom line. Very few of our competitors can meet this. Newscorp – Rupert Murdoch – strong financial backing
- #7: Video infrastructure POPS: NY Londres Paris Hamburgo Sdyney
- #8: We pride ourselves in the fact that we have many longstanding customers who reiterate their confidence beyond the first contract Sky (www.sky.com) Star (www.startv.com) Bouygues ( http://www.bouyguestelecom.fr/) Bouygues Telecom (3rd mobile op in FR) hosting services and HMC platform, Ecovert UK (facilities mgt) network and hosting. All part of Bouygues Group. Customer since 2001 MySpace ( http://www.myspace.com/) Jamba ( http://www.jamba.de/) E-commerce solution in Germany since Agip (http://www.agip.eni.it/) MPLS network for french petrol stations with electronic payment and lan management all managed by Easynet. One stop shop project which goes beyond just the WAN. Camper (http://www.camper.com) shoe manufacturer, international MPLS network since 2007 Levis – retail international mpls network http://us.levi.com/ VF europe – http://www.vfc.com/ Phones4U (http://www.phones4u.co.uk/) Retail - critical mpls network with on time turnover publishing between stores and a roll out that was very tightly timedto ensure that the indstallations were completed before the 9am opening of the stores Randstad (http://www.randstad.com/) various MPLS networks for different susidiaries customer since 2002 Cushman and Wakefield (http://www.cushwake.com/) international back up network ViaMichelin (http://www.viamichelin.com) part of Michelin, managed hosted platform customer since 2001 GDF Suez (http://www.gdfsuez.com) MPLS networks in various countries with different subsidiaries SSL ( http://www.ssl-international.com) international MPLS network customer since 2006? Telatlas (http://www.teleatlas.com/index.htm)
- #9: Responsibility is the foundation of our business. We take accountability for the immediate and long term impact of our operations. We recognise the significance of our actions, and the importance of making positive commitments to environmental change. At Easynet, we are working to a sustainable, responsible business model. For us, making a difference to the environment begins with each and every individual. It’s a process of continuous improvement, and this is just the beginning. We’re proud of the steps we’ve taken so far towards the ultimate goal of protecting our environment for future generations, and we’ll continue to work hard to achieve this. Easynet and its parent company Sky are proud to be CarbonNeutral®
- #11: The power of Managed Telepresence lies in the VIDEO NETWORK OPERATIONS CENTER, called the “VNOC”
- #16: Meet and Greet: VNOC Live host opens the meeting to assist and help the participants, or answer any questions and then leaves the meeting for the participants to continue independently. Event Management: Customized event management with a dedicated VNOC resource for preparation and event production. Dedicated phone number given to the customer for support and enquiries. NOTES: Meet & Greet concierge service is not supported on Personal Meet-me Rooms.
- #18: Easynet has made considerable investment in geographically distributed, redundant infrastructure which is managed by the Easynet Video Network Operations Centre (VNOC) and provides considerable value to the customer in comparison to purchasing their own core video network infrastructure. Supported vs managed end points
- #20: See section 1.9 Service Description Ticket Information List and status of Remedy Trouble Tickets Service Usage Number of conference calls per day/week/month Number of conference calls per end point per day/week/month IP SLA Information (if available) IP Network performance at end point including packet loss, jitter and delay End point status End point availability
- #21: Easynet provides a shared or dedicated infrastructure providing all of the key items needed for managed telepresence. These are a set of optional building blocks Network solutions designed to the exacting standards required by videoconferencing. Communications with equipment via the Internet or ISDN. Videoconferencing infrastructure (bridging, directories and conference recording) Easynet’s systems: an intuitive Booking, Monitoring and Reporting The enabler of all of this technology is a Video Network Operations Centre a single point of contact for all aspects of the managed service: The focus is on the meeting experience: a quality collaborative experience that is simple to use and reliable. Support to users in French and English, with other languages according to demand. Users are guided to the appropriate language on dialling in. Typically, the VNOC answers the phone in five seconds, and we commit to 30 seconds. We handle desktops for Messieurs Rupert and James Murdoch and some of their direct reports. If you can handle such an audience with demanding schedules, you can handle any audience. Booking is easy through an online portal and meetings are set-up a few minutes in advance of the meeting start time so that participants simply turn up and meet. Cordial notification is given to participants towards the end of meetings to ensure that the next conference may start on time. Infrastructure and endpoint equipment is proactively with guaranteed time to repair when faults occur. Our infrastructure provides: VIDEO INTERCONNECT: reach customers and suppliers via ISDN or a secure Internet connection. BRIDGING: allow multipoint meetings (3 or more participants) using our videoconferencing, application sharing and interactive whiteboard bridging. DIRECTORIES: User directories for desktops so that Executives have a list of their peers and main contacts with whom they wish to communicate. RECORDING: Recording of training sessions, interviews or internal communications. BOOKING: an intuitive booking portal to allow meeting organizers to consult availability of your videoconferencing resources and reserve rooms for meetings. MONITORING: Proactive 24 x 7 monitoring of availability and performance of equipment. Backs into our Managed Endpoint. REPORTING: Monthly reports with incident, performance and usage statistics. You can reach customers and suppliers via ISDN or a secure Internet connection (see blue arrows on the left). Customer infrastructure solutions are also possible and may be combined with Easynet’s infrastructure.
- #22: Managed Virtual Meeting Multivendor (Tandberg) is built upon the Easynet global MPlus network providing global IP connectivity with the bandwidth and quality of service required for high quality video communication. Customer video end points can be connected to the MPlus network, or third party networks. Easynet provides a variety of ways to connect with third party networks, including ISDN. The Easynet video infrastructure consists of: Global video points of presence with bridges and other networking devices to support secure encrypted communication between customer locations across the globe. Centralised systems to support the managed service, including a booking portal for meetings, monitoring and reporting systems. Systems to provide enhanced services to customers such as collaboration tools.
- #25: Side note: “ Over 60% of European businesses felt that during this period of economic downturn the potential to cut their travel budgets was the main reason for adopting videoconferencing technology .”