Ebcont proconsult Nonviolent Communication for Software Tester
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The document discusses Nonviolent Communication and how it can improve communication, especially for software testers. It introduces NVC, which assumes all people share basic human needs and that conflict arises due to clashing strategies for meeting needs. NVC provides a framework to reframe how people express themselves, listen to others, and resolve conflicts by focusing on observations, feelings, needs, and requests. It provides examples of using NVC compared to typical/judgmental communication and encourages experimenting with attentive listening to understand other people's perspectives and needs.
Ebcont proconsult Nonviolent Communication for Software Tester
- 2. Nonviolent Communication For Software Testers 22 November 2018 EBCONT proconsult 2
- 3. About me : Tom Mantsch Senior IT Consultant @ Ebcont proconsult • #Agile & #Lean Thought Leader • #Mastering Scrum and Agile Mind • Software #Testing • #NewWork Visionary • #solutionfocused coach (in training) @tomMantsch 22 November 2018 EBCONT proconsult 3
- 4. The bearer of the information 22 November 2018 EBCONT proconsult 4 Do you sometimes think you are misunderstood? How is your communication with your colleagues? How is your communication with your managers?
- 5. Shocking Project Management Statistics 22 November 2018 EBCONT proconsult 5 57% of projects fail due to “breakdown in communications”https://www.teamgantt.com/blog/seven-shocking-project-management-statistics-and-lessons-we-should-learn A Harvard Business Review survey reveals 58 percent of people say they trust strangers more than their own boss.https://www.forbes.com/sites/davidsturt/2018/03/08/10-shocking-workplace-stats-you-need-to-know/#1b739fe3f3af http://blog.webwork-tracker.com/project-management-statistics/
- 6. Soft Skills 22 November 2018 EBCONT proconsult 6 Institute of Entrepreneurship Development
- 7. Agile Manifesto 22 November 2018 EBCONT proconsult 7 We are uncovering better ways of developing software by doing it and helping others do it. Through this work we have come to value: Individuals and interactionsover processes and tools Working softwareover comprehensive documentation Customer collaborationover contract negotiation Responding to changeover following a plan That is, while there is value in the items on the right, we value the items on the left more.
- 8. Communication Communication is simply the act of transferring information from one place to another (verbal or non-verbal). 22 November 2018 EBCONT proconsult 8
- 9. Communication 22 November 2018 EBCONT proconsult 9
- 10. Sender:Receiver 22 November 2018 EBCONT proconsult 10
- 11. Conflict 22 November 2018 EBCONT proconsult 11 Conflict has been defined as "an expressed struggle between interdependent parties who perceive incompatible goals, scarce resources, and interference.”
- 12. Non-Violent Communication Marshall B. Rosenberg 22 November 2018 EBCONT proconsult 12
- 13. 22 November 2018 EBCONT proconsult 13
- 14. Nonviolent Communication • NVC is an approach no non-violent living • NVC assumes that we all share the same, basic human needs • Conflict arises when strategies for meeting needs clash • NVC guides us to reframe how we express ourselves, how we hear others and resolve conflict 22 November 2018 EBCONT proconsult 14
- 15. Nonviolent Communication • Observations the facts what we are seeing • Feelings emotions or sensations • Needs universal human needs • Requests request for a specific action 22 November 2018 EBCONT proconsult 15
- 16. Observation What is your observation? 22 November 2018 EBCONT proconsult 16
- 17. Observation Examples 22 November 2018 EBCONT proconsult 17 “Yesterday John was angry with me for no reason.” … evaluation “John told me he was angry.” … observation “John committed the code an the build failed.” … observation “Henry is aggressive.” … evaluation … observation“Henry pounded his fist on the table when the build failed.”
- 18. Communication – Jackal and Giraffe 22 November 2018 EBCONT proconsult 18
- 19. 22 November 2018 EBCONT proconsult 19 Jackal Language Analysis Criticism Interpretation Judgement Punishment “You are clever, wrong, ...“ „If you had thought about ...“ „That‘s not the right way, you should do it like ...“ „You do that because of ...“ „If you don‘t do that then ....“
- 20. Feelings How do you feel? 22 November 2018 EBCONT proconsult 20
- 21. How do you feel? 22 November 2018 EBCONT proconsult 21
- 22. Let’s talk about our feelings 22 November 2018 EBCONT proconsult 22
- 23. Feelings - Examples 22 November 2018 EBCONT proconsult 23 “I feel that you should know better.” … thought “I feel frustrated.” … feeling “I feel you don’t know me well.” … opinion “I feel misunderstood.” … my opinion about the other person level of understanding “I am happy that you can help me.” … feeling
- 24. Needs What do you need? 22 November 2018 EBCONT proconsult 24
- 25. 22 November 2018 EBCONT proconsult 25 Maslow Pyramid of Needs
- 26. Needs Examples 22 November 2018 EBCONT proconsult 26 “I feel scared when you raise your voice.” … non NVC “When you raise your voice I feel scared because I’m telling myself someone might get hurt here, and I need to know that we are all safe.” … NVC
- 27. Requests What do we request/ask? 22 November 2018 EBCONT proconsult 27
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- 29. Requests - Examples 22 November 2018 EBCONT proconsult 29 “Please do not shout in this room.” … negative request “Please talk in low voice in this room.” … NVC “I want you to understand me.” … vague action “I want you to tell me what you heard me say.” … NVC “I would like you to show respect for my privacy.” “I’d like you to agree to knock before you enter my office.” … vague action … NVC
- 30. Stages of reactions when verbally attacked 1. It’s our fault. 2. It’s their fault. 3. Look at our own needs and feelings. 4. Look at the needs and feelings of others. 22 November 2018 EBCONT proconsult 30 “You are always late handing in the test report!!!”
- 31. Change direction of attention From judgement of others • What’s wrong with them? • What should they change? To a self focus • Identify, what I observe • Say, what I feel • Say, what I need • Say, what I can offer 22 November 2018 EBCONT proconsult 31
- 32. Nonviolent Communication • Observations the facts what we are seeing • Feelings emotions or sensations • Needs universal human needs • Requests request for a specific action 22 November 2018 EBCONT proconsult 32
- 33. Experiment for next Week Deliberatly pay attention and listen to other people.Try to find out what they feel and what they need 22 November 2018 EBCONT proconsult 33
- 35. Self- and Relationship Management 22 November 2018 EBCONT proconsult 35 Self-Management Relationship-Management OBSERVE THINK FEEL WANT ACTION My Perception Try to understand others Without Judgement Don’t get provoked, listen Request actions of others Understand the feelings of others Articulate your needs Understand the needs of others Requests, ations, etc. Feel your needs, “I-Messages”
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- 37. Positive Psychology “A champion team will defeat a team of champions.” 22 November 2018 EBCONT proconsult 37
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