eGov Project (Albert Poghosyan)
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The document discusses the development of an e-government project in Armenia called the Interoperability & Access to eGovernment project. It provides background information on Armenia and describes the initiation, architecture, design, features, and document management system of the new e-government website created for the State Commission for the Protection of Economic Competition of Armenia. The website allows for online forms, interviews, document submission and management to improve transparency and access to government services.
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eGov Project (Albert Poghosyan)
- 1. My projects 2005, Interoperability & Access to eGovernment Albert Poghosyan ( [email_address] )
- 2. Content of presentation What am I going to talk about on this presentation…
- 4. General information Capital – Yerevan Official language – Armenian Area – 29,800 km 2 Population – 3,215,000 GDP – $14,7 billion Internet TLD - .am Official motto - "One Nation, One Culture" Information from www.armstat.am
- 5. Armenian Internet Statistics Hosts: 8,163 Service Providers: 9 Livejournal users: 114 Internet users: 150,000 More than 400,000 impressions per day Information from www.nationmaster.com
- 6. UN eGovernment Readiness eReadiness trends E-Readiness Rank 106 out of 180 Web Measure Index Armenia – 0.112 Wrd average – 0.358 Infrastructure Index Armenia – 0.076 Wrd average – 0.179 Human capital Index Armenia – 0.900 Wrd average – 0.713 eParticipation Index Armenia – 0.064 Wrd average – 0.153
- 8. Initiation of project (USAID) The project has been established by IRIS Centre at the University of Maryland, In conjunction with BearingPoint As part of the Commercial Law and Economic Regulation Project (CLERP) funded by the U.S. Agency for International Development (“USAID”).
- 9. Developing company: NATC New Age Trust Corporation has been founded in 2001 WE have done www.edram.am www.nachange.am www.vivacell.am ... and lot of eShops But it was first eGov project for us...
- 11. Project Architecture Being a group of experts in the sphere of information technologies and communication, we had offered SCPEC a completely new communication based web-site construction system. The mentioned system assists in solving multiple tasks concerning the organization of the informational space as well as the formation of comfortable communication inside the organization and its relations to the outside world.
- 14. Design First version Second version Third version Final version
- 15. Web-site structure About commission Commissioners Law and Legislation Operations Cases Applications and Appeals International Cooperation Information center On-line library Contacts Links Registration Legal Disclaimer
- 17. Internet Interviews The module Internet Interviews has been developed by NATC especially for this project. It is an extremely important tool for PR and information dissemination for SCPEC, as they are mainly considering complicated cases concerning market competition. Operator creates Interview Operator invites person and put person’s name and photo on system Any registered user can now come and ask questions during a specific time of the Interview All questions are monitored by the operator and only then appear on board Interviewer answer all questions orally and then somebody input them on board or by himself When time is finished all records of the Interview remain unchanged on web-site for one month
- 18. On-line Forms Firstly, there has been introduced the special policy of Internet document acceptance They policy stated that all documents sent over these forms should be in Armenia There are 3 major forms: Notifications Periodic Reports Appeals (Complaints)
- 19. Document Management Doc Management functionality Firstly the document gets to the general department Then they change the status of doc Three main statuses: In Process - the complaint is still in process Accepted - the complaint is accepted Rejected - the complaint is rejected Then they redirect the document to the department which should consider the request then they consider it, write an answer, or make a resolution Its comes back to the general department and they change status and send it back to user User gets answer to email and in system