Email Integration for Oracle Fusion CRM and CRM On Demand
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CRM++ Email Workbench is a SaaS-based customer experience solution designed for Oracle Fusion CRM, enhancing sales and marketing through seamless email integration and service request automation. It supports over 3,000 users globally, allowing users to manage customer interactions directly within the CRM system without switching between email clients. Key features include organized inbox views, email composition tools, template management, and file attachment capabilities across various email systems.
Email Integration for Oracle Fusion CRM and CRM On Demand
- 2. CRM++ Email Workbench © Copyright 2013 CRMIT. All rights reserved. www.crmit.com Who are we • Pioneers in SaaS based Customer Experience (CX) solutions and early adopters of Oracle Cloud • 800+ man years of deployment, implementation & migration expertise • 200+ certified CRM consultants • 175+ successful CRM / CX deployments including custom development and integration • 100+ CRM training engagements globally • 20+ countries with on site support presence • CRM++ applications for accelerated deployments (3000+ user base)
- 3. CRM++ Email Workbench © Copyright 2013 CRMIT. All rights reserved. www.crmit.com Oracle® Fusion CRM Email Workbench Oracle® Fusion CRM’s Sales & Marketing Service Requests Integrated BI, Social and Extensibility The New Standard for Customer Relationship Management CRM++ Service Management
- 4. CRM++ Email Workbench © Copyright 2013 CRMIT. All rights reserved. www.crmit.com • Seamless automation of service requests and one-stop email communication • Organize all customer information and emails within your CRM contact information. • Avoid switching between email and CRM modules to improve response / resolution time • Eliminate hybrid email client integration (MS Outlook, Gmail, yahoo, etc) • Link prospect and customers emails with your CRM data for 360° view of interactions with customers always at hand. Benefits users in sales, marketing, service & support organizations 3000+ Support for
- 5. CRM++ Email Workbench © Copyright 2013 CRMIT. All rights reserved. www.crmit.com • Comprehensive inbox view within CRM system • Compose & reply to email interactions from customers without toggling between email clients • Apply pre-defined templates, HTML designs and embed images to outgoing emails • Organize templates with structured categories • Attach, preview and store multiple files and file formats to email interactions (supports xls, doc, pdf, ppt, etc) • Configure any IMAP email system (Gmail, Google Apps, Yahoo!, etc) Features users in sales, marketing, service & support organizations 3000+ Support for
- 6. CRM++ Email Workbench © Copyright 2013 CRMIT. All rights reserved. www.crmit.com Email Workbench: Preview 3000+ users in sales, marketing, service & support organizations Support for
- 7. CRM++ Email Workbench © Copyright 2013 CRMIT. All rights reserved. www.crmit.com CRM ++ Applications Oracle ® Fusion CRM Framework Email Workbench Social CRM Computer Telephony Integration Self Service Portal Mobile CRM Enabling rapid deployment and enhanced customer experience 3000+ users in sales, marketing, service & support organizations Oracle® Cloud Private Cloud @Customer
- 8. CRM++ Email Workbench © Copyright 2013 CRMIT. All rights reserved. www.crmit.com Reach us Americas 1525 McCarthy Blvd Suite 1000 Milpitas, CA 95035 EMEA 9 Devonshire Square, London EC2M 4YF UK Oceania Suite 19, 103 George Street Parramatta NSW 2150 Japan C/O. Kitatec K K 2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042, Japan Malaysia C-1-15, SME Technopreneur Centre 2 2260 Jalan Usahawan 1, 63000 Cyberjaya, Selangor Darul Ehsan, Malaysia +60 123 19 55 03 +81 3 5809 8444 +1 972 215 0547 + 44 203 586 1248 +61 2 9186 2550 Rest of Asia # 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road Bangalore 560068 India +91 (80) 4292 5555
- 9. CRM++ Email Workbench © Copyright 2013 CRMIT. All rights reserved. www.crmit.com Thank you sales@crmit.com
Editor's Notes
- #2: version 1.12.10.19
- #3: Project lead – 60% Secondary – 20% CRM++ - 20% CRM++ Applications for accelerated deployments and enhanced Customer Experience Largest Cloud based CRM – deployed 20K+ users – Standard Chartered Bank
- #8: CRM++ Applications for rapid deployment and enhanced customer experience 3000+ users in sales, marketing, service and support organizations
- #10: 9