Empathy Map
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The document discusses an empathy map for a naive, creative, and hard-working stakeholder who recently completed an internship. The stakeholder says they were told conflicting advice at school about sharing ideas. During interviews, they felt questions did not allow them to be hired. As an intern, they felt creativity was stifled as they had to do exactly what they were told without input. They wanted to feel like an important part of the team and have their ideas accepted.
Empathy Map
- 1. Empathy map ...identifying problems ... developing empathy for someone who has a stake in the school-to-work transition By Silvia Barroso
- 2. STAKEHOLDER ● Naive ● Creative ● Hard-working ● Responsible ● Honest
- 3. SAY ● “For video game designer is easy to enter being tester.” ● “Our design teacher told us that we did not trust anyone, you should not tell your projects because they are going to copy your ideas.” ● “Another teacher told us always share our ideas with our mates because it is always better to work in a team, it is better to have more people, working with you with your innovative ideas.” ● “They explain how to do things, but at work you discover how to deal with everything.” The stakeholder at school ● “In job interviews should ask you if you like working in a team or what you would do in certain situations.” ● “People lie a lot, I could not lie.” ● “At the job interview if they had asked me the right questions they had hired me.” The stakeholder & Interviews
- 4. SAY The stakeholder at school being an intern... ● “It is best to always have support and teamwork, working alone is bad, has nothing positive.” ● “At work you can not be as creative as in school” ● “In school you choose how to work in the company is what they say you to do.” ● “When I asked for a design task, I did exactly what I asked me and another design as I believed it has to be.” ● “My boss has no idea of design.” ● “You must do what they ask” ● “If I had time, I made a second design” ● “Almost always asked me to change it because they had a predefined style” ● “She told me to keep it, if she had not liked it she had asked me to delete it” ● “When she had an idea in his head did not let me change it.” ● “I think everyone tries to design in their own style but when they see that does not work they give up.” ● “No matter how creative you are... You have to do exactly what they ask you.” ● “Due to the crisis they ask you to do everything you know, the work of several people .. So you get stressed more and is detrimental to the company. When you work with people have more points of view and not just what you think” ● “The person who was going to teach me not come and then I explained general things.” ● “They had no well-organized my arrival” ● “As I was the intern could not neglect my work, my colleagues did what they wanted ...” ● “I had to work” ● “When the boss was in the office they worked properly.” ● “I wish all fellow work like a team without competing with each other and work together to get all the work forward.”
- 5. THINK - “I'm ready for the job.” - “I am creative.” - “I have many things to contribute to the company if they listen to me.” - “I should have been hired and my salary should not be as low.” - “I am very prepared.” - “I deserve a good opportunity.” - “If I work hard and I'll get hired indefinitely reward.” - “My more experienced colleagues do not try because they have a guaranteed job.” - “Best to work in a team.” FEEL - "At the interview they didn't made me the right questions, so it is impossible to hire me." - "I feel sad and dissapointed When I showed my ideas to my boss never accepted them. " - "If I worked so hard... why they didn't hired me. I deserved it.They did not treat me well" - "I am very creative, my ideas are so good... why not listen to me?" - "I could not rest." - "I want to be part of a team, I do not like to work alone, it scares me. I don't want to be alone" - "My colleagues do not have the same enthusiasm as me, just do what they ask them and that is not fun or exciting. - "I want them to accept me and be in their minds."
- 6. PROBLEM STATEMENT The responsible, hard-working and honest interns needs a way to show all their creativity and knowledge because they need to be considered like an important part of the team.