Eol presentation1
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Microsoft Windows Server 2000 and Citrix Presentation Server 4.0 have reached end of life. The document discusses support lifecycles for Microsoft Server operating systems and Citrix XenApp (formerly Presentation Server) and compares the differences between mainstream support, extended support, and online self-help support. It also includes a table outlining the support lifecycles and options for various Citrix products and versions.
Eol presentation1
- 1. Product Lifecycles and Support Options for Microsoft Server Operating Systems And Citrix XenApp (formerly Presentation Server) February 7, 2012
- 2. Microsoft Windows Server 2000 And Citrix Presentation Server 4.0 ARE BOTH DEAD!
- 4. 3. What is the difference between Mainstream Support, Extended Support, and online self-help support? Support provided Mainstream Support phase Extended Support phase Paid support (per-incident, per X X hour, and others) Security update support X X Requires extended hotfix agreement, purchased within 90 Non-security hotfix support X days of mainstream support ending. No-charge incident support X Warranty claims X Design changes and feature X requests Product-specific information that is available by using the X X online Microsoft Knowledge Base Product-specific information that is available by using the Support site at Microsoft Help X X and Support to find answers to technical questions Note A hotfix is a modification to the commercially available Microsoft product software code to address specific critical problems. Microsoft Support Lifecycle Policy FAQ http://support.microsoft.com/gp/lifepolicy
- 5. XenApp Lifecycles – Current as of Feb. 6, 2012 Product/Component Version/Model Language NSC* EOS* EOM* EOL* Name Presentation Server for 4.0 EN TBA N/A TBA TBA Unix Presentation Server for 28-Aug-09 4.5 EN, DE, FR, ES, JA N/A 30-Sep-12 31-Mar-13 Windows Server 2003 CTX122442 Presentation Server for 28-Aug-09 4.5 FP1 EN, DE, FR, ES, JA N/A 30-Sep-12 31-Mar-13 Windows Server 2003 CTX122442 XenAppfor Windows 28-Aug-09 5 and FP EN, DE, FR, ES, JA N/A 30-Sep-12 31-Mar-13 Server 2003 CTX122442 XenApp for Windows 28-Aug-09 5 and FP EN, DE, FR, ES, JA N/A 15-Jan-13 15-Jul-13 Server 2008 CTX122442 XenApp for Windows 24-Oct-11 6.0 EN, DE, FR, ES, JA N/A 15-Jan-13 15-Jul-13 Server 2008R2 CTX122442 XenApp for Windows 24-Oct-11 6.5 EN, DE, FR, ES, JA N/A 23-Jan-15 24-Jul-15 Server 2008R2 CTX122442 *Lifecycle Phases: NSC (Notice of Status Change), EOS (End of Sales), EOM (End of Maintenance), EOL (End of Life).
- 6. Citrix Support Options for Various Lifecycles MainStream Extended Support Option End of Life Maintenance Maintenance Non-critical hotfix maintenance (bug fixes) Critical hotfix maintenance (bug fixes) Feature enhancements New hardware support Product specific information that is available in the online Citrix Knowledge Center Security-related hotfix maintenance Paid technical support (per incident, per support plan and others) Self-help resources