Epiplex Introduction Brief 1
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Epiplex is an enterprise platform that automates process capture and training content creation, used by around 250 Fortune 1000 companies. It streamlines training, reduces costs, and improves quality by generating interactive simulations and detailed documentation, enabling significant time savings for its users. Key clients include large organizations like WNS and Aetna, benefiting from enhanced performance consistency and reduced training costs.
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Epiplex Introduction Brief 1
- 1. Epiplex 500 Automated Training Content Creation StratBeans Consulting www.stratbeans.com
- 2. Content Introduction Epiplex Customers Customer Benefit Realised How Epiplex Works Enterprise Problems Tackled With Epiplex Cost Savings Quality Improvements Operational Benefits Summary Contacts
- 3. Epiplex Introduction Epiplex is Enterprise enabling platform for process capture and training content generation About 250 among Fortune 1000 companies use Epiplex Captures all windows based application systems Including Web applications, Java applications, Desktop applications and mainframe terminal emulators Auto-generated Documents contain all process steps Flash, MS Word , HTML format , .ppt, XML , .pdf Interactive Audio/ Visual simulations mimic the actual process Real screens and perform process steps Continuous Guidance is provided by system Assessment environment measures process understanding Workflow Modeler can model several process variations
- 4. Epiplex Customers WNS, Royal Bank of Scotland, Genpact, Infosys, Wipro, Congizant, HCL and EXL services are some of the recent clients adopting Epiplex The global client list for Epiplex is huge with about 250 among Fortune 1000 Co.s
- 5. Customer Benefits Realized Hartford, a large P&C insurance company used to deploy separate training applications In most cases, subject matter experts develop the simulations and documentations They are saving over $1M a year by avoiding deployment costs and saving 80+% time using epiplex development tools Aetna had wide variation 100-200%, at claims processing centers. Although they have many management tools, but they could not identify the root cause of the variation. They are using Epiplex software to capture, in detail, how the claims processors are doing their jobs to identify the root cause of poor performance.
- 6. How Epiplex Works MODELING: Process Model can be drawn for target process CAPTURE: SME demonstrates the target business process Several applications can be a part of demonstration The process and underlying operating system traffic is captured automatically Voice instructions captured along with screen activity EDITING: Voice annotations can be added to steps New steps may be added, existing ones modified or deleted Step descriptions can be changed Sticky notes callouts etc can be attached to screen images CONTENT CREATION: Three types of outputs( Documents, Simulations, Cue Card) Self paced training modules/ elearnings and SOPs are created The content can be freely copied and distributed
- 7. Enterprise Problems Tackled With Epiplex Ensuring Consistency in performance Attrition Proofing Replicating Best Practitioners Performance Enterprise wide Improving quality of Training content Training Large Teams repeatedly Reducing Cost of training Reducing Cost of Assessment Better utilisation of SME time
- 8. Cost Savings Reduction in Time and Cost of Training and Support, by 50-70% SMEs time used more efficiently/ productively In lesser time more elaborate documentation would be possible with better annotations Training time goes down substantially Similar audio visual content requires expensive flash programmers The total transition cycle time is reduced Total T&L cost reduced by improved knowledge transfer and lesser travel required during transitions
- 9. Quality Improvements Templates enforce document standardisation Maintainability of the content increases Shortcuts and better ways of doing a process can be recorded Guided feedback in Simulation reinforces correct path understanding in the business process Simulations help in benchmarking the best performer performance Associate performance goes up due to better assimilation of knowledge and skills in the simulated environment
- 10. Operational Benefits Three levels of support is provided on 24x 5 basis 17 languages supported Better ease of use implies minimal training for Epiplex deployment Epiplex is well suited for business users, minimal technical skills needed Collaborative environment for content development The content can be deployed on the web Epiplex complies with SCROM and AICC standards and therefore the content can be integrated into learning management systems if needed
- 11. Summary Epiance performance solutions and capture agent dramatically reduce cost to develop and improve quality of people, process performance resulting to adherence to policy Epiance technology is proven across a wide range of customers, applications, processes, and configurations and can be used with confidence
- 12. Contact StratBeans Consulting http://www.stratbeans.com/products [email_address] +91 9899970269 Ask us for a free demonstration and trial