Ess Overview
- 1. Electronic Systems Services, Inc. ESS - Since 1989, The Single Source Technology Provider of Restaurant and Retail Point-of-Sale Solutions
- 2. Company Overview Over 20 years of experience providing: Depot repair and on-site services to over 10,000 unique locations nationwide Installations at over 15,000 locations nationwide Providing Contract Services to over 1,500 locations
- 3. Product & System Sales Installation Specialists Staging Logistics On-Site Repair Service Full Service Repair Depot ESS Value Proposition Company Overview
- 4. Procurement and Product Sales Staging Services Project Management Installation, Cabling and Training On-Site Service and Service Contracts Depot Repair Center and Service Contracts Other services as required ESS Core Services
- 5. Experienced project managers to manage your rollout Site surveys and project coordination On-site installation/de-installation of cabling and equipment On-site or off-site classroom training, on-site “hands-on” training, and “go live” support Nationwide coverage Installation, Cabling & Training
- 6. We service all POS equipment, peripherals and cabling Preventative Maintenance Programs Guaranteed service levels for contract customers Field Engineers carry parts in their service vehicles so your system is fixed with one visit Nationwide coverage available On-Site Service
- 7. Field Engineers are minimum A+ certified in hardware and have operational background Field Engineers must complete an initial 12 week training program combining classroom training with on-site shadowing before being certified; and participate in on-going training after certification All Field Engineers can perform Cat 5 cabling as well as do hardware installations All Field Engineers carry all necessary tools, Laptop, Cat5 Certifier and Digital Camera ESS Field Engineers
- 8. Large Projects National POS System Rollout Installed 2,500+ POS systems Deliverables : Completed installation paperwork Email sent from site detailing tasks completed Daily & Weekly reporting to Customer National Credit Terminal Installs Installed 5,000+ credit card systems throughout the US Deliverables : Completed installation paperwork Email sent from site detailing tasks completed Weekly reporting to Customer
- 9. Large Projects National Restaurant Chain Upgrade Installed “Team Service” configuration in over 1,000 locations Deliverables: Coordinated installation of kitchen equipment and POS equipment Completed site survey paperwork Completed installation paperwork National Restaurant Chain POS Upgrade Installed Oven Select configuration in over 400 locations in a 45 day period Deliverables: Completed site survey paperwork Completed installation paperwork
- 10. Large Projects Casual Dining POS Rollout Installed new POS systems in over 125 locations Deliverables: Staged and shipped all systems Completed site survey paperwork Completed installation paperwork Retail Scanner Rollout Surveyed and installed new scanner systems in over 3,000 retail locations Deliverables: Completed installation paperwork Weekly reporting to Customer
- 11. Large Projects Casual Dining Drive Thru Timer Rollout Installed DriveTime timers in over 1,350 locations Deliverables: Staged and shipped all systems Completed site survey paperwork Completed installation paperwork QSR Drive Thru Timer Rollout Installed DriveTime timers in over 450 locations Deliverables: Staged and shipped all systems Completed site survey paperwork Completed installation paperwork
- 12. ESS utilizes a robust Enterprise Management System to ensure efficient Accountability and Project Tracking Track progress from initiation to completion of call Call scheduling Detailed events journal Special requirements Resource allocation Accountability & Project Tracking
- 13. Over 20 years of servicing over 10,000 unique locations nationwide We are a single-source solution for hardware, staging, installation and service needs We have references from clients to confirm – quality, timeliness and cost Our clients recommend us to owners, managers and our peers Our People - Experienced, Knowledgeable, Professional ESS – Excellence in Service & Support Why use ESS?