Everything I learned about IT
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The document discusses lessons learned in information technology (IT) from working as a roller rink manager in 1983. Some key lessons included starting with basic troubleshooting steps, prioritizing issues, standardizing and documenting procedures, speaking to customers in a way they understand, providing good customer service, managing staff effectively, and practicing project management. A variety of challenges that required utilizing these IT skills are described, such as dealing with police, broken equipment, injured customers, large events and unhappy parents.
Everything I learned about IT
- 1. Everything I Learned about IT I Learnedin 1983 as a Roller Rink Manager
- 2. Is it plugged in? Is it turned on?Start with the basicsAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management
- 3. Cops are in the parking lot,the soda machine is leaking & there’s a kid with a broken arm in the sound boothPrioritizing your troubleshootingAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management
- 4. If it is October… it must be the Halloween All-Night SkateStandardize & document your proceduresAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management
- 5. “All you bring are the kids & the cake”Speak the language of your customersAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management
- 6. 500 Kids on Skates & an Irate ParentIt’s all about Customer ServiceAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management
- 7. Say it not only so that it can be understood, but so that it can’t be misunderstoodManaging your StaffAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management
- 8. Painting the WallsProject ManagementAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management
- 9. The End