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Appreciative Inquiry 
“If you are prepared to believe in people, trust them, and 
acknowledge that in all probability they are the true 
experts about what needs to be done, then this is a 
highly productive approach for you.” 
David Cooperrider
Appreciative Inquiry 
“The Evolution of Appreciative Inquiry 
Theory and Models”
Emergence of AI Theory 
1983 David Cooperrider starts doctoral program at Case Western Reserve- Cleveland 
AI Commons Timeline 
Clinic 
1982 Ken Gergen : Toward Transformation of Social Knowledge on Social 
Construction theory which was foundation to David’s work with AI. 
1986 David Cooperrider completes his doctoral dissertation "Appreciative Inquiry: 
Toward a Methodology for Understanding and Enhancing Organizational 
Innovation" This paradigm shifting work laid out the principles and logic of 
Appreciative Inquiry, the phases of AI (e.g. affirmative topic choice, discovery, 
developing provocative propositions, etc), and provided a social constructionist 
meta-theory arguing the need to go beyond the deficit or problem focus of the field. 
1987 “Appreciative Inquiry in Organizational Life” 
first published article on AI in 1987 
1988 Generative Metaphor Intervention- Best Paper National Academy of Management. 
1997 ASTD Best Organizational Change Project GTE Corporation with Cooperrider and 
Whitney
Appreciative Inquiry Involves a 
Shift 
“No problem can be solved from the same 
level of consciousness that created it. We 
must learn to see the world anew.” 
“Hope is like a road in the country there 
was never a road, but when many people 
walk on it, the road comes into existence.” 
Lin Yutang
Problem Solving vs. Appreciative 
Inquiry 
1. Identification of Problem 
2. Analysis of “ 
Root Causes 
3. Analysis on Possible 
Solutions 
4. Action Planning 
(treatment) 
1. Appreciating and 
Valuing the Best of 
What is 
2. Envisioning, What might 
be? 
3. Dialoguing about, What 
should be? 
4. Innovating , what will 
be?
Appreciative Inquiry 
Principles 
1. Our world, our experience is socially constructed - 
Social Constructionism 
2. The minute you ask a question, change happens - 
Simultaneity 
3. We can choose what we want to study, organizations 
are open books yet to be written - Poetic 
4. Positive compelling images of the future, inspire 
positive action - Positive 
5. We move in the direction of the most positive images 
of the future - move toward light - Anticipatory 
6. People perform better and are more innovative when 
they have choice - Free Choice (Whitney, 2003)
Appreciative Inquiry: The “4-D” Cycle 
Discovery 
Discovery 
“What gives life?” 
(The best of what is) 
Appreciating 
“What gives life?” 
(The best of what is) 
Appreciating 
Dream 
Dream 
“What might be?” 
“What might be?” 
(What is the world calling for) 
(What is the world calling for) 
Envisioning Results 
Envisioning Results 
Design 
Design 
“How to empower, learn, 
and adjust/improvise?” 
“What should be--the ideal?” 
“What should be--the ideal?” 
Co-constructing 
Co-constructing 
Destiny 
Destiny 
“How to empower, learn, 
and adjust/improvise?” 
Sustaining 
Sustaining 
Affirmative 
Topic Choice
Enhancement of Th e “4-D” Cycle 
1. Inclusion of “Definition” 
2. Addition of Describe in Valuation Model 
6D 
3. Modifying to a 4 I Model 
4. Summit- Whole Systems 
5. Renaming of Delivery to Destiny 
6. Focus on the application of Design 
7. Integration with World Café, Open Space
An alternative approach to strategic planning can be summarized by the 
acronym “SOAR” and the implied image of a high-flying organization. 
- SOAR Framework - 
“Indeed a new definition of leadership can be expressed as the 
‘ability to align strengths (toward a purpose) in such a way that weaknesses are irrelevant.’" 
 What are we doing really well? 
 What are our greatest assets? 
- Peter F. Drucker 
Aspirations Results 
APPRECIATIVE 
INTENT 
 What are the best possible market 
opportunities? 
 How are we to best partner with others? 
 To what do we aspire? 
 What is our preferred future? 
 What are our measurable results? 
 What do we want to be known for? 
STRATEGIC 
INQUIRY 
Strengths Opportunities 
Diagram adapted from “The Heart of Appreciative Strategy” by John Sutherland and Jacqueline Stavros and “Strategic Inquiry > Appreciative Intent: 
Inspiration to SOAR - A New Framework for Strategic Planning” by Jacqueline Stavros, David Cooperrider, D. Lynn Kelley, AI Practitioner, November 2003.
Evolution of ai theory and models
Positive Psychology Movement 
Marty Seligman-Authentic Happiness 
• Pleasant Life (positive feeling and emotions) 
• Good Life- (optimally engaged) 
• Meaningful Life- (life of affiliation) 
Barbara Fredrickson (1998 & 2000) 
• Positive Emotions 
• Broaden and build (flourish) 
Elevation Theory 
• Elevation is a moral emotion and is pleasant. It involves a desire 
to act morally and do "good"; as an emotion it has a basis in 
biology, and can sometimes be characterized by a feeling of 
expansion in the chest or a tingling feeling on the skin.
AI’s Positive Affect Creates an Upward 
Spiral 
Appreciative 
Positive Affect 
Dialogue 
Appreciative 
Inquiry 
High Quality Connections 
1. Appreciative Dialogue enhances high quality connections 
2. High quality connections result in positive affect 
3. Positive affect reinforces the use of Appreciative Inquiry 
Adapted from Developing Leaders
Convergence of Disciplines (2007 
SOS) 
Appreciative Inquiry 
Strength Based Change 
Positive Organization Scholarship 
Positive Psychology
Theory AI: Co-elevation 
Elevate-and-Extend 
• Spirit of Inquiry & Ethos of Appreciation 
• Resonating Patterns of Positive Emotions 
• High Quality Connections 
Broaden-And-Build 
• Pro-fusion of Strengths 
• Magnification (analysis, synthesis) 
• Savoring (ritual, story, meaning) 
Establish-and-Eclipse 
• Generative Imagination and Energy 
• Doing & Undergoing (“undoing”) 
• Upward spiral 
David Cooperrider:SHRM in 2008
Magnifying the Strengths-Revolution in Human 
Capital Strategy through Appreciative Inquiry 
Strengths-elevating 
Strengths-combining/ 
amplifying 
Strengths-extending 
organizations
Appreciative Inquiry 
“Appreciative Inquiry is like a road in the country, 
there was never a road, 
but when many people walk on it, 
the road comes into existence.” 
-Lin Yutang
Appreciative Inquiry 
Resources 
AI Commons an archive of cases and 
resources for Appreciative Inquiry 
http://appreciativeinquiry.case.edu/# 
AI Consulting, LLC, a community of 
consultants and thought leaders in AI 
www.aiconsulting.org 
AI Practitioner-Newsletter for Appreciative 
Inquiry and Strength Based Change 
www.aipractitioner.com

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Evolution of ai theory and models

  • 1. Appreciative Inquiry “If you are prepared to believe in people, trust them, and acknowledge that in all probability they are the true experts about what needs to be done, then this is a highly productive approach for you.” David Cooperrider
  • 2. Appreciative Inquiry “The Evolution of Appreciative Inquiry Theory and Models”
  • 3. Emergence of AI Theory 1983 David Cooperrider starts doctoral program at Case Western Reserve- Cleveland AI Commons Timeline Clinic 1982 Ken Gergen : Toward Transformation of Social Knowledge on Social Construction theory which was foundation to David’s work with AI. 1986 David Cooperrider completes his doctoral dissertation "Appreciative Inquiry: Toward a Methodology for Understanding and Enhancing Organizational Innovation" This paradigm shifting work laid out the principles and logic of Appreciative Inquiry, the phases of AI (e.g. affirmative topic choice, discovery, developing provocative propositions, etc), and provided a social constructionist meta-theory arguing the need to go beyond the deficit or problem focus of the field. 1987 “Appreciative Inquiry in Organizational Life” first published article on AI in 1987 1988 Generative Metaphor Intervention- Best Paper National Academy of Management. 1997 ASTD Best Organizational Change Project GTE Corporation with Cooperrider and Whitney
  • 4. Appreciative Inquiry Involves a Shift “No problem can be solved from the same level of consciousness that created it. We must learn to see the world anew.” “Hope is like a road in the country there was never a road, but when many people walk on it, the road comes into existence.” Lin Yutang
  • 5. Problem Solving vs. Appreciative Inquiry 1. Identification of Problem 2. Analysis of “ Root Causes 3. Analysis on Possible Solutions 4. Action Planning (treatment) 1. Appreciating and Valuing the Best of What is 2. Envisioning, What might be? 3. Dialoguing about, What should be? 4. Innovating , what will be?
  • 6. Appreciative Inquiry Principles 1. Our world, our experience is socially constructed - Social Constructionism 2. The minute you ask a question, change happens - Simultaneity 3. We can choose what we want to study, organizations are open books yet to be written - Poetic 4. Positive compelling images of the future, inspire positive action - Positive 5. We move in the direction of the most positive images of the future - move toward light - Anticipatory 6. People perform better and are more innovative when they have choice - Free Choice (Whitney, 2003)
  • 7. Appreciative Inquiry: The “4-D” Cycle Discovery Discovery “What gives life?” (The best of what is) Appreciating “What gives life?” (The best of what is) Appreciating Dream Dream “What might be?” “What might be?” (What is the world calling for) (What is the world calling for) Envisioning Results Envisioning Results Design Design “How to empower, learn, and adjust/improvise?” “What should be--the ideal?” “What should be--the ideal?” Co-constructing Co-constructing Destiny Destiny “How to empower, learn, and adjust/improvise?” Sustaining Sustaining Affirmative Topic Choice
  • 8. Enhancement of Th e “4-D” Cycle 1. Inclusion of “Definition” 2. Addition of Describe in Valuation Model 6D 3. Modifying to a 4 I Model 4. Summit- Whole Systems 5. Renaming of Delivery to Destiny 6. Focus on the application of Design 7. Integration with World Café, Open Space
  • 9. An alternative approach to strategic planning can be summarized by the acronym “SOAR” and the implied image of a high-flying organization. - SOAR Framework - “Indeed a new definition of leadership can be expressed as the ‘ability to align strengths (toward a purpose) in such a way that weaknesses are irrelevant.’"  What are we doing really well?  What are our greatest assets? - Peter F. Drucker Aspirations Results APPRECIATIVE INTENT  What are the best possible market opportunities?  How are we to best partner with others?  To what do we aspire?  What is our preferred future?  What are our measurable results?  What do we want to be known for? STRATEGIC INQUIRY Strengths Opportunities Diagram adapted from “The Heart of Appreciative Strategy” by John Sutherland and Jacqueline Stavros and “Strategic Inquiry > Appreciative Intent: Inspiration to SOAR - A New Framework for Strategic Planning” by Jacqueline Stavros, David Cooperrider, D. Lynn Kelley, AI Practitioner, November 2003.
  • 11. Positive Psychology Movement Marty Seligman-Authentic Happiness • Pleasant Life (positive feeling and emotions) • Good Life- (optimally engaged) • Meaningful Life- (life of affiliation) Barbara Fredrickson (1998 & 2000) • Positive Emotions • Broaden and build (flourish) Elevation Theory • Elevation is a moral emotion and is pleasant. It involves a desire to act morally and do "good"; as an emotion it has a basis in biology, and can sometimes be characterized by a feeling of expansion in the chest or a tingling feeling on the skin.
  • 12. AI’s Positive Affect Creates an Upward Spiral Appreciative Positive Affect Dialogue Appreciative Inquiry High Quality Connections 1. Appreciative Dialogue enhances high quality connections 2. High quality connections result in positive affect 3. Positive affect reinforces the use of Appreciative Inquiry Adapted from Developing Leaders
  • 13. Convergence of Disciplines (2007 SOS) Appreciative Inquiry Strength Based Change Positive Organization Scholarship Positive Psychology
  • 14. Theory AI: Co-elevation Elevate-and-Extend • Spirit of Inquiry & Ethos of Appreciation • Resonating Patterns of Positive Emotions • High Quality Connections Broaden-And-Build • Pro-fusion of Strengths • Magnification (analysis, synthesis) • Savoring (ritual, story, meaning) Establish-and-Eclipse • Generative Imagination and Energy • Doing & Undergoing (“undoing”) • Upward spiral David Cooperrider:SHRM in 2008
  • 15. Magnifying the Strengths-Revolution in Human Capital Strategy through Appreciative Inquiry Strengths-elevating Strengths-combining/ amplifying Strengths-extending organizations
  • 16. Appreciative Inquiry “Appreciative Inquiry is like a road in the country, there was never a road, but when many people walk on it, the road comes into existence.” -Lin Yutang
  • 17. Appreciative Inquiry Resources AI Commons an archive of cases and resources for Appreciative Inquiry http://appreciativeinquiry.case.edu/# AI Consulting, LLC, a community of consultants and thought leaders in AI www.aiconsulting.org AI Practitioner-Newsletter for Appreciative Inquiry and Strength Based Change www.aipractitioner.com

Editor's Notes

  • #15: Elevation is a moral emotion and is pleasant. It involves a desire to act morally and do "good"; as an emotion it has a basis in biology, and can sometimes be characterized by a feeling of expansion in the chest or a tingling feeling on the skin.