EVOLVE'15 | Maximize | Bin Xu | Retainer Model for AEM Support
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The document outlines the retainer model for AEM support at Volkswagen, detailing its operations, technology stack, and team structure. It highlights successes in resolving issues related to site performance and deployment processes, emphasizing the importance of a dedicated DevOps team and a rapid deployment approach. The document concludes with future plans to enhance customer experience and operational efficiency.
EVOLVE'15 | Maximize | Bin Xu | Retainer Model for AEM Support
- 1. AUGUST 17, 2015 RETAINER MODEL FOR AEM SUPPORT vw.com 3.0 - It's a match finding site, it's for cars and it's awesome.
- 2. 2 • Headquarters in Wolfsburg, Germany. • Employs about 592,000 people worldwide. • Vehicles sold in 153 countries. • 2014 sales revenue totaled € 202 billion. • 12 brands including Volkswagen, Audi, Bentley, Bugatti, Lamborghini, Porsche. WHO ARE WE - VOLKSWAGEN GROUP
- 3. 3 • About 3 million monthly site visits. • Build the site on a globally supported Web Content Management (WCM) platform – AEM • Minimize the number of clicks to user experience • Improved site performance (speed) • Vehicle search that returns real-time inventory result WHAT IS VW.COM?
- 4. 4 WHAT IS VW.COM MADE OF? What is VW.COM Made of? SOLR delivers dealer and inventory specific data based on user location. Image Servers render hi- res CGI 360 degree spin of vehicle based on unique inventory. CGI CQ manages and packages this content, and Apache delivers it to the CDN cache. When a customer considers purchasing a vehicle, JBOSS and MySql drive the “Get A Quote” form.
- 5. 5 • Changes come from agencies or partners Content Code Image Product Pricing • Deployed and tested in Integration QA Production SUPPORT MODEL DevOps - General
- 6. 6 • Tiger team Dedicated DevOps team • Co-locate resources from: Application Management Support (AMS) Enterprise Architecture Process Integration Organization (PIO) Quality Assurance WebOps SUPPORT MODEL DevOps - People
- 7. 7 • Rapid Deployment Process three-day process to shorten the time span Daily Change Advisory Board (CAB) reviews • Scrum Meetings Daily Standup meetings Attended by VW IT (Tiger team) VW Business Agencies SUPPORT MODEL DevOps - Process
- 8. 8 • Subversion • Jira • Jenkins • Nexus • Confluence SUPPORT MODEL DevOps - Technology
- 9. 9 CHALLENGES
- 10. 10 • Find AEM resources with experience in Development Administration Architecture • Find AEM resources in Michigan OUR AEM CHALLENGES
- 11. 11 • On Site trainings from Adobe Admin Developer • Found an on site resource • Retained resource from Youngsoft Business level Partner with Adobe Dedicated AEM Practice SOLUTIONS
- 12. 12 • Problem - Issue with dynamic JavaScript cache. Concatenated js files Not being refreshed after child updates. AEM RETAINER MODEL – SUCCESS STORY 1 • Resolution Invalidate ClientLib cache via OSGI console Rebuild libraries and cache via OSGI console
- 13. 13 AEM RETAINER MODEL – SUCCESS STORY 2 • Problem - Builder page was taking too long to load Dispatcher does not cache suffix Builder calls were going to suffix pages. • Resolution Update the dispatcher rewrite rule Add redirect mapping for builder pages
- 14. 14 AEM RETAINER MODEL – SUCCESS STORY 3 • Problem - Deployment issues in QA environment. Same code packages are correctly deployed in Integration However they fail in QA environment • Resolution Rebuild the environment and deploy Disable the version history
- 15. 15 AEM RETAINER MODEL – CONTRIBUTION Youngsoft gathered architecture and implementation knowledge of vw.com site • Join daily scrum meetings • On site support during releases 39% 31% 15% 15% Issues Resolved (13) Major Minor Suggestions Analysed
- 16. 16 • Just a call/email away. • Located in Midwest. • Flexibility • The cost is only a fraction of an FTE AEM RETAINER MODEL - BENEFITS
- 17. 17 FUTURE
- 18. 18 Life Cycle General Availability (GA): May 28, 2015 Translating Content Reduce efforts to maintain multi- language sites Workflow Take less time to complete
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- 22. 22 A/B Testing Determine best offers and content Automated Personalization Measure and monitor campaigns Marketer-driven targeting Deliver the right content to visitor segments – with little or no coding required
- 23. 23 • Launch Creative design Fast speed • Operations DevOps AEM retainer • Future Upgrade AEM Improve customer experience SUMMARY
- 24. 24 Bin Xu – VWGoA Manager Web Technologies Bin.Xu@vw.com CONTACT INFORMATION
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